Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-in Stainless Steel Tub Dishwasher with 3rd Rack, 40+ Total Wash Jets, 41 dBA - Black Stainless Steel
Average customer rating
4.5
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
175
4 Stars
46
3 Stars
8
2 Stars
5
1 Star
11
88%of customers recommend this product.
(
130 out of
147)
Customer Reviews for KitchenAid - 24" Top Control Built-in Stainless Steel Tub Dishwasher with 3rd Rack, 40+ Total Wash Jets, 41 dBA - Black Stainless Steel
Customer Rating
2
Washes but doesn't dry
on September 3, 2025
Posted by: Larry42
from Oregon
[This review was collected as part of a promotion.] I purchased this dishwasher about 9 months ago. While it performs as expected to wash dishes, the drying function has not worked from the beginning. We've tried loading fewer dishes and adding rinse aid to no avail. After some research, I discovered that this is a known issue to the company. I would not recommend this dishwasher because of the low functionality. Furthermore, I would advise against the brand because it is extremely difficult and convoluted to file a warranty claim.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 790561
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Solid Quality and Performance
on September 3, 2025
Posted by: MCWest
from Washington State
[This review was collected as part of a promotion.] We originally purchased another major brand, but it turned out to be a disappointment, so we returned the other brand and purchased the KitchenAid. The KitchenAid is amazing. It cleans and dries dishes better than any dishwasher we have ever owned. The silverware rack is three times the size that the other dishwasher had.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
An impressive performing unit.
on September 5, 2025
Posted by: ElmerFudd
from Virginia
[This review was collected as part of a promotion.] Amazing dishwasher. Cleans and dries incredibly well, with the best third rack compared to any other manufacturer. The heavy-duty components and racks are a major plus. The interior light is also super convenient for nighttime use. It was worth buying top of the line.
The only downside is the plastic support base—most manufacturers have switched to plastic to cut costs, but I’d love to see a full metal base. That said, all the visible parts are high-quality stainless steel.
I hope this dishwasher lasts long and isn't engineered for obsolescence like many appliances these days. It's frustrating that many manufacturers are cutting corners when appliances could easily last 25 years if they were built with longevity in mind. It sure would be environmentally friendly and a great selling point too
I hope this dishwasher lasts long and isn't engineered for obsolescence like many appliances these days. It's frustrating that many manufacturers are cutting corners when appliances could easily last 25 years if they were built with longevity in mind. It sure would be environmentally friendly and a great selling point too
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great Dishwasher with Room for Improvement
on September 6, 2025
Posted by: Victor James
from Prosper, Texas
[This review was collected as part of a promotion.] We love our new dishwasher, especially the front handle, which is perfect for hanging towels. The third rack is a fantastic addition, providing extra space we’re still getting used to. Occasionally, we forget to unload items from it after a cycle, but it’s a great feature overall.
That said, a few improvements could make this dishwasher even better. First, I’d prefer a grinder over a filter for easier maintenance. Second, the control panel is overly sensitive—opening or closing the door often leads to accidentally pressing the programming buttons, which is frustrating. Lastly, starting a cycle isn’t always intuitive. Sometimes, we press the start button, but it beeps as if there’s an error. We have to open the door, press start again, and then close it to get it running. Despite these minor issues, it’s a solid dishwasher.
That said, a few improvements could make this dishwasher even better. First, I’d prefer a grinder over a filter for easier maintenance. Second, the control panel is overly sensitive—opening or closing the door often leads to accidentally pressing the programming buttons, which is frustrating. Lastly, starting a cycle isn’t always intuitive. Sometimes, we press the start button, but it beeps as if there’s an error. We have to open the door, press start again, and then close it to get it running. Despite these minor issues, it’s a solid dishwasher.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quite
on September 8, 2025
Posted by: Mommow
[This review was collected as part of a promotion.] We got it a month ago and have been pleased with it. The only difficulty I’m having is figuring out how to load it more efficiently
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nothing fancy
on September 13, 2025
Posted by: H and B
from Cape May County, NJ
[This review was collected as part of a promotion.] Does the job....a bit on the noisy side.......we do love the third rack.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not great
on September 16, 2025
Posted by: timmy21
[This review was collected as part of a promotion.] This dishwasher takes forever and doesn't get the dishes clean or dry. My 18 yrs old dishwasher worked way better.
Response from kitchenaid.comBy KitchenAid Team, September 17, 2025
We regret to hear that your Dishwasher is not living up to your standards. We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #799120. We're looking forward to hearing from you.
Marie Q
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice features
on September 17, 2025
Posted by: RMSM
from Missouri
[This review was collected as part of a promotion.] Bought this about a month ago and so far I've been happy with it. It's very quiet and cleans the dishes really well.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com