Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Average customer rating
4
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
89
4 Stars
13
3 Stars
8
2 Stars
8
1 Star
24
82%of customers recommend this product.
(
75 out of
92)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Customer Rating
1
Junk
on February 22, 2026
Posted by: Buffalo Johns
from new york
Just went shopping for a new washer. Had this model in white, from 2021. Replaced a pump which was a code that popped up. My warranty unfortunately was only 3 years. The pump was not the problem. No kids, no crazy amounts of laundry. 2 lodads on the weendend and bedding when needed. I tried to support american made. I could not repair the washer so now anyone that will listen Im telling them stay away from GE or atleast this set. Repair people wouldnt work on it because it was "digital" waste of 1200 dollars. Hopefully the dryer hangs on longer. I know people post reviews of a week in is great. But 4 years is outrageous. If companies arent going to make a prodcut that lasts a minimum of 10 years, dont plan on keeping return customers.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEAppliances, February 24, 2026
We'd like to assist with the operation of your washer. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
horrible washer
on August 10, 2025
Posted by: LILA D
this is the worst washer I have ever owned, I have to wash my clothes twice a and then final rinse them again and they still have an odor, it says "odor guard" and I really didn't know what that meant until I was researching front load washers, I hate that I wasted my $$ on this washer!!!!
Response from geappliances.comBy Diego, GE_Appliances, August 14, 2025
We'd like to help you with the smell of your unit. We recommend making sure you are using high efficiency detergent while trying not to use too much of it. You can find additional information in page 34 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE this washer!
on November 4, 2025
Posted by: Kimberlyj
[This review was collected as part of a promotion.] LOVE this washer! It is extremely quiet, has a very large capacity drum and many features.
Written by a customer while visiting geappliances.com
Customer Rating
3
Very noisy.
on January 27, 2025
Posted by: Head Banger
Very loud noise when the water is added and stops.
Response from geappliances.comBy Tierra, GE_Appliances, January 30, 2025
We'd like to assist you with your washer and the noise you're hearing. Please refer to page 32 of the owner's manual for guidance ('Loud or unusual noise; vibration or shaking'). Here is the link:
https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf?_ga=2.11528114.722878872.1737989567-132335501.1644413847
https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf?_ga=2.11528114.722878872.1737989567-132335501.1644413847
Written by a customer while visiting geappliances.com
Customer Rating
2
GE Washer
on July 15, 2025
Posted by: Viv ant
On bulking bedding AND towels setting, it is so loud it is annoying & embarrassing.
Response from geappliances.comBy Diego, GE_Appliances, July 23, 2025
We want to help you with the sound level of your washer. First, make sure the unit is properly leveled. To check, gently push and pull on the back right and then the back left corners of the washer. If it rocks or feels uneven, adjust the rubber leveling legs until all four are firmly touching the floor and securely locked in place. Proper leveling can help reduce excess noise during operation.
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Appliances
on August 28, 2025
Posted by: Ge Profile Washer Dryer E
from Chesterfield mi
Large capacity many features. Has smart capability too.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice machine
on September 4, 2025
Posted by: Tague
from Washington
[This review was collected as part of a promotion.] Washer performs with low noise. Has a large capacity and energy efficient. Love all the different cycles provided.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing
on September 22, 2025
Posted by: Best yet 25
from Dfw
[This review was collected as part of a promotion.] I have had many different types of washers and this one thus far is the best. I can put my king size comforter and sheets with no problems. The cycles are accurate and I just love the many features. Works well and sound is minimum.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com