Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Average customer rating
4.2
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
78
4 Stars
12
3 Stars
7
2 Stars
6
1 Star
13
91%of customers recommend this product.
(
69 out of
76)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Customer Rating
1
LOUD!!!!!!
on May 18, 2025
Posted by: Sstrastr
from Kennewick, WA
I would not buy this unit. We had the first washer delivered broken. We have been using it for less than 6 months and it is so LOUD, when it is spinning. You can’t talk in the room. I can hear it through the house. Stay away from this washer. For the amount of money it cost it is definitely not worth it. Don’t buy it!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 21, 2025
Since you are experiencing loud or unusual noise; vibration or shaking, we have provided some troubleshooting tips to view before calling service on page 32 of the Owner's Manual at the link below as there can be multiple factors that cause this noise.
https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
Written by a customer while visiting geappliances.com
Customer Rating
1
GE extremely loud in the spin cycles
on January 9, 2025
Posted by: Mini1953
This GE WASHER IS SO VERY LOUD YOU/can’t hear a person talking in the laundry room!!
Response from geappliances.comBy Jonathon, GE_Appliances, January 20, 2025
We'd like to help out with your washer and the sounds you are noticing. We recommend getting one of our approved technicians out for diagnostics. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst buy ever
on April 14, 2025
Posted by: GE ULTRAFRESH VENT WASHER
from St Louis Missouri
We bought this washer in 2023 summer. We have had to do 2 repairs on it (luckily I got extended warranty)
I recently had it looked at because it is extremely loud, the fresh vent system doesn't work. I never close the door and it still has an odor...
According to GE the sound is normal
I recently had it looked at because it is extremely loud, the fresh vent system doesn't work. I never close the door and it still has an odor...
According to GE the sound is normal
DONT BUY THIS UNIT...
NO WAY IT SHOULD BE AS LOUD AS IT IS AMD OF COURSE YOU GET NO HELP FROM WARRANTY COMPANY BECAUSE THEY REFER TO GE
NO WAY IT SHOULD BE AS LOUD AS IT IS AMD OF COURSE YOU GET NO HELP FROM WARRANTY COMPANY BECAUSE THEY REFER TO GE
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 17, 2025
We're very sorry to hear you're not having the best experience with your washer. We'd like to assist! It is possible for odors (like a mildew smell) to occur in a Front Load Washer over time. For more information on this, please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820
As far as the fresh vent system not working, we recommend unplugging the unit for 10 minutes and plugging it back in. You can also refer to the troubleshooting here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18538
If further assistance is needed, please contact your extended warranty company.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820
As far as the fresh vent system not working, we recommend unplugging the unit for 10 minutes and plugging it back in. You can also refer to the troubleshooting here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18538
If further assistance is needed, please contact your extended warranty company.
Written by a customer while visiting geappliances.com
Customer Rating
5
New favorite appliance
on April 28, 2025
Posted by: JohnReck
from Texas
I have had mine for a few months now. Very good product. We love the auto dispense. Goes 15 or so loads before you need to add detergent again. Overnight wash/dry feature is also very handy!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Capacity 👍🏻, Looks: 👍🏻, Noise: LOUD/WHY? 👎🏻
on June 27, 2025
Posted by: Green GE Profile Dryer
from Enfield, CT
Capacity: EXCELLENT!
Attractiveness: A BEAUTY!
Manufacturing: QUESTIONABLE
Noise: RIDICULOUSLY LOUD. Why? Can hear this thing throughout my house, no matter the room or level of home, doors open or closed throughout.
Please reply to help me understand why this has been produced in a way that this noise occurs?
Strongly contemplating a return as I just purchased it.
Attractiveness: A BEAUTY!
Manufacturing: QUESTIONABLE
Noise: RIDICULOUSLY LOUD. Why? Can hear this thing throughout my house, no matter the room or level of home, doors open or closed throughout.
Please reply to help me understand why this has been produced in a way that this noise occurs?
Strongly contemplating a return as I just purchased it.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Diego, GE_Appliances, July 1, 2025
We would like to help you with the sound level of your washer. We recommend ensuring the load is balanced, as unbalanced loads can cause the cycles to be louder than normal. You can balance your load by pausing the unit, opening the door, and manually redistributing the load. To check the machine, run a rinse and spin cycle with no clothes. Additionally, make sure the unit is properly leveled to the floor by pushing and pulling on the back right and then back left of your washer to check if it is level. For additional troubleshooting, you can visit page 32 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Do Not Buy!
on June 30, 2025
Posted by: E12345
This washer is awful. It makes a deafening noise when spinning. It sounds like a gunshot when the water supply turns off and the door latch release is extremely loud too. It shakes violently during spin cycle no matter the size of the load. Service has been out and they didn't do anything about the issue.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, July 7, 2025
We are sorry to hear your experience, and we would like to help you with the sound level of your unit. We will be reaching out via E-mail to gather further information. Please, reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Another disappointment to Match the Pairing Dryer
on July 29, 2025
Posted by: A HUGE disappointment
from Iowa
1 star for the capacity - it does hold a LOT; 1 star for the no mold feature (although its too new to tell - it seems to be better than the last front loads); the rest doesn't deserve much - incredibly noisy (although all reviews did say so ITS SO TRUE); Features for loads are not suitable; Nearly always have to use extra water cycle; Sadly for GE, its a disappointment overall
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 6, 2025
We are happy that you are enjoying this washer's capacity. Your feedback is extremely important to us. We will pass these comments regarding the features and water level along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Does 10 yr limited warranty take care of this
on August 2, 2025
Posted by: Redfeech
from Dilley ,Texas
Washer is barely 2 years old and won’t drain or spin
I would recommend this to a friend!
Features
5
Performance
2
Quality
2
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, August 8, 2025
We're sorry to hear about your washer not draining or spinning. We'd like to help out with this.
We recommend first checking that the drain hose behind the unit is not kinked or clogged. You will want to also check that the pump filter isn't clogged. You can find instructions for cleaning the pump filter on page 21 in the user manual here: https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
We also suggest trying an electronic reset. This can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. If none of the troubleshooting helps, then we recommend scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
We recommend first checking that the drain hose behind the unit is not kinked or clogged. You will want to also check that the pump filter isn't clogged. You can find instructions for cleaning the pump filter on page 21 in the user manual here: https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
We also suggest trying an electronic reset. This can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. If none of the troubleshooting helps, then we recommend scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com