Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Average customer rating
3.9
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
107
4 Stars
15
3 Stars
11
2 Stars
11
1 Star
28
77%of customers recommend this product.
(
82 out of
106)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Customer Rating
3
Not good for small loads
on October 30, 2026
Posted by: MatthewTX
from Texas
This washer is great for medium and large loads. Plenty of room for blankets, a bunch of towels, and big laundry days. But for a washer at this price with all these amazing features, you would think it can also easily handle small loads. Unfortunately that's not the case. If you need to wash just a sweater or a throw blanket, maybe just a pair of pants, it cannot figure out how to balance during the spin cycle. A typical 40-50 minute wash will easily turn into several hours because the washer cannot balance small loads and will continuously reset the spin cycle timer until it eventually gives up and leaves the load soaking wet. We've tried several different wash cycles... delicates, normal, quick wash, rinse and spin, none of which can figure out the challenge of balancing a small load. Very frustrating since this is supposed to be a top of the line washer. This happens on every small load, but medium/large loads are no problem. If you're only washing medium/large loads, get this washer because it's very capable.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Diego, GE_Appliances, November 2, 2026
We want to clarify some information regarding the washing performance of this model. For the best results make sure to not underload you unit as this will cause balancing issues. You can find loading tips for this model in page 19 of the owner's manual here: https://images.salsify.com/image/upload/s--Q2ZqW1dH--/207c3da007ffc1f522fe0a1723081c5d6c09941e.pdf.
Written by a customer while visiting geappliances.com
Customer Rating
1
Zero stars
on October 26, 2026
Posted by: Taybay9
I bought the newest GE Profile front loader two years ago, and it has been a disappointment. GE added an Ultra Fresh vent to the front to keep the drum dry and prevent mildew, and it doesn't work. This is the third time I've had to replace the inner rubber door gasket, the one labeled "protected with Microban." Two months after the latest replacement, it's already loaded with mildew. And I'm not neglecting it. I run the Ultra Fresh vent just about every night and hand dry the gasket with a microfiber towel afterward. Three gaskets in two years is unacceptable for a premium appliance, I am having my house tested for mold now because I have a feeling this is causing some air toxicity in my house. Do not buy this machine!
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, November 2, 2026
We would like to assist you with this washer and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Clunky, Inefficient and Mediocre waste of money
on October 23, 2026
Posted by: ScottyTT
from New York
It’s loud, obnoxious and more often than not can’t even rinse the clothes properly. You pay for the bells and whistles but it can’t even do the bare minimum of washing clothes right. We’ve never had issues with our front loaders having “odor” problems and apparently that was the best selling point they had with this hunk of junk… it no longer stinks! The cycle time is fine but I’d rather wait longer for my clothes to actually be fully washed and rinsed.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, October 26, 2026
We want to help you with your washer not working properly. We recommend scheduling an appointment with one of our Bodewell technicians by calling 1-833-4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
1
Dont waste ur money
on October 5, 2026
Posted by: Ck526
from Ohio
Smells terrible does not clean clothes. On 3rd one since may 2026. Now its screaching and squealing when it spins.very loud washer in general
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, October 6, 2026
We want to help you with your washer not working properly. We are going to reach out via email to gather more information, please reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
cv
on September 17, 2026
Posted by: 234123
from Hayesville, nc
My washer quit working a week after the warranty was up. I put it on and it keeps switching off. So disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
3
Response from geappliances.comBy Jonathon, GE_Appliances, September 22, 2026
We're sorry to hear about your washer not being able to finish a cycle. We do see that you are currently working with our internal team toward getting this resolved. For the best assistance, please continue working with us directly. If you have any additional questions, feel free to respond to the previous email our agent sent without changing the subject.
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on September 14, 2026
Posted by: GrandmaJW
I am very disappointed that after 1 year and 4 months, my wash machine needs expensive repairs. My old wash machine was 20 years old without issues. I cannot find a number to contact GE and my serviceman says I’m out of luck
Response from geappliances.comBy Jonathon, GE_Appliances, September 15, 2026
We'd like to look into the issues with your washer and offer assistance. A member of our team will be reaching out over email to collect additional information. Please respond at your earliest opportunity.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great addition to my laundry routine
on September 9, 2026
Posted by: RaviM
[This review was collected as part of a promotion.] The GE Profile 5.5 cu. ft. Smart Front Load Washer has been a great addition to my laundry routine. The large capacity easily handles bulky loads, which means fewer wash cycles and less time spent doing laundry. I really appreciate the Smart Wash and Smart Rinse features because they take some of the guesswork out of choosing the right settings. The steam option is helpful for refreshing clothes and tackling tougher messes, and the UltraFresh Vent System+ is a thoughtful feature for keeping the washer feeling fresh between loads. It also has a sleek, modern look that makes the laundry room feel more upgraded. Overall, it is convenient, spacious, and packed with useful teatures.
Response from geappliances.comBy Adrian, GE_Appliances, September 24, 2026
We are extremely happy that you are enjoying this beautiful washer and all of the efficient features. This washer also includes a UltraFresh Vent System+ With OdorBlock™ which has a sensor that detects and eliminates excess moisture to help prevent odors, ensuring your washer stays fresh and clean. We are confident that this washer will continue to help you tackle even the most chaotic laundry days.
Written by a customer while visiting geappliances.com
Customer Rating
2
Okay, but would choose differently.
on August 31, 2026
Posted by: 4kidsmum
I'm on my second washer after having to return the first one. This second one seems to continue to "run" even when not in use. I've addressed the technical issues as noted, and it continues to do this. Just very frustrating coming off of an LG that worked for 14 years.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Magela, GE_Appliances, September 1, 2026
We want to assist with your washer continuing to run when not in use. We recommend performing a power reset by disconnecting the washer from power for a few minutes or turning it off at the circuit breaker. Once power is restored, check the washer's operation. We also recommend checking the SmartHQ app to see if a software update is available. If the issue continues after completing these steps, we recommend scheduling a service appointment to have the washer inspected. You can schedule an appointment with one of our Bodewell technicians by calling 1-833-4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com