Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Average customer rating
4
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
98
4 Stars
13
3 Stars
9
2 Stars
9
1 Star
22
83%of customers recommend this product.
(
80 out of
96)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Customer Rating
1
Worst washer ever
on January 7, 2026
Posted by: Andymos
This has been the worst appliance experience I’ve ever had. Our GE washer failed in less than two years, with absolutely no warning. After spending money on the replacement part that was needed, the washer still doesn’t work. Now we’re stuck waiting for a technician, without a functioning washer… right after the holidays.
This has been stressful, expensive, and extremely disappointing. For the price, this set should last far longer than two years. I strongly recommend avoiding this washer and dryer set. You’re much better off buying a basic Whirlpool or a Speed Queen.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, January 13, 2026
We'd like to review this situation with your washer further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Never had any issues & excellent features
on January 1, 2026
Posted by: Tuggerrum
from Florida
I purchased this model 5+ years ago (at lease the same size/features) and I've had zero mechanical issues with it and absolutely love it and buying again for my new home if I don't take these with me. I do spend time throughly cleaning it when the smart dispense is empty but this chore is well worth the features in my opinion. And I love the wifi reminders. I wish they would offer more color choices.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great technology features
on December 26, 2025
Posted by: Tjd washer
from 6021 Tuscany Lane
[This review was collected as part of a promotion.] I think this new washer, high capacity and the features mostly the technology makes life much easier.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!
on December 25, 2025
Posted by: Happy customer5
I love everything about it! So many features, looks esthetic and works great!
Written by a customer while visiting geappliances.com
Customer Rating
5
Supper nice machine!
on December 24, 2025
Posted by: Baxter10
Amazing capacity, speed and cleaning. Super pleased
Written by a customer while visiting geappliances.com
Customer Rating
1
Cleans Well WHEN IT WORKS but a repair headache!
on December 24, 2025
Posted by: AsianPennyPincher
from New Orleans, LA
[This review was collected as part of a promotion.] Listen to the negative reviews. They are real and I truly wish I "did my homework" before buying this washer. I got my washer and dryer set from a local big box electronics and appliance retailer.
In just under two years, repair men have been to my home FOUR, I am not joking FOUR TIMES to repair this washer. It's gone through more than one "control board" and now it needs an "inverter board" for the drive motor and an 'accelerometer' as well.
When this washer works, it's amazing, it cleans well and very efficient. The ability to start your wash load from the app is nice with alerts telling you that your clothes are finished. That's the end of the fun stuff.
This has got to be the most unreliable washer I have ever owned. Given this was virtually top of the line as a washer is an insult and I have owned "cheaper" machines that lasted way longer than this. Of course I am outside the one year GE warranty so each repair was very expensive.
I know GE won't do anything to stand behind the product as I am outside the 1 year mark but I am warning you that you if even thought about this machine because of the perception that GE appliances are the best - you're sorely mistaken. Even my parents used this brand growing up. Never again.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, December 29, 2025
We're sorry to hear that you’re having an issue with your washer after multiple repairs. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY
on December 23, 2025
Posted by: Nat35P
from NJ
DO NOT BUY THIS WASHER !!!!! I had it since August and three service calls. It’s JUNK. Shakes uncontrollably during ANY spin cycle. Doesn’t matter if you wash regular clothes or begging, the washer SHAKES during spin. And for the bonus, it can get stuck on spin so forget about loading your clothes and walking away. YOU ARE THE ONE that needs to stop it. Also, almost every load the washer cannot simply just enter the spin cycle, it takes forever to sense the load. And yes, I know how to do laundry so no need to tell me it’s “unbalanced”. DO NOT BUY !!!!!!! Google this machine and see videos and it shaking. HORRIBLE PRODUCT that I am not stuck with.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, December 26, 2025
We're sorry to hear that you experienced multiple repairs with your washer. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
GE PROFILE WASHER
on December 12, 2025
Posted by: 2DUNE
from Las Vegas NV
[This review was collected as part of a promotion.] Very nice capacity with plenty of wash cycles and tons of features. I am pleased with the performance thus far and the noise level is very acceptable.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com