Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Average customer rating
4.4
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
55
4 Stars
7
3 Stars
5
2 Stars
5
1 Star
4
90%of customers recommend this product.
(
46 out of
51)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Customer Rating
5
SmartDispense
on May 14, 2025
Posted by: KD0001
I really like the SmartDispense option, no guessing how much detergent. Just fill to the max line and let the washer do the guess work.
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Grace, GE_Appliances, May 16, 2025
No more Googling how much detergent you need for this week’s laundry!
We’re so glad you’re enjoying all the great features. One we especially love is Smart Wash & Smart Rinse. Using AI technology, sensors monitor soil and detergent levels throughout the cycle—even during the rinse—to optimize wash times, protect your fabrics, and ensure everything comes out truly clean.
It’s like having a laundry expert built right into your washer—so you don’t have to second-guess if your kid’s muddy soccer jersey is actually clean.
We're honored to be a part of your home, thank you for trusting us with your appliances.
We’re so glad you’re enjoying all the great features. One we especially love is Smart Wash & Smart Rinse. Using AI technology, sensors monitor soil and detergent levels throughout the cycle—even during the rinse—to optimize wash times, protect your fabrics, and ensure everything comes out truly clean.
It’s like having a laundry expert built right into your washer—so you don’t have to second-guess if your kid’s muddy soccer jersey is actually clean.
We're honored to be a part of your home, thank you for trusting us with your appliances.
Written by a customer while visiting geappliances.com
Customer Rating
1
LOUD!!!!!!
on May 18, 2025
Posted by: Sstrastr
from Kennewick, WA
I would not buy this unit. We had the first washer delivered broken. We have been using it for less than 6 months and it is so LOUD, when it is spinning. You can’t talk in the room. I can hear it through the house. Stay away from this washer. For the amount of money it cost it is definitely not worth it. Don’t buy it!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 21, 2025
Since you are experiencing loud or unusual noise; vibration or shaking, we have provided some troubleshooting tips to view before calling service on page 32 of the Owner's Manual at the link below as there can be multiple factors that cause this noise.
https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
Written by a customer while visiting geappliances.com
Customer Rating
2
Capacity 👍🏻, Looks: 👍🏻, Noise: LOUD/WHY? 👎🏻
on June 27, 2025
Posted by: Green GE Profile Dryer
from Enfield, CT
Capacity: EXCELLENT!
Attractiveness: A BEAUTY!
Manufacturing: QUESTIONABLE
Noise: RIDICULOUSLY LOUD. Why? Can hear this thing throughout my house, no matter the room or level of home, doors open or closed throughout.
Please reply to help me understand why this has been produced in a way that this noise occurs?
Strongly contemplating a return as I just purchased it.
Attractiveness: A BEAUTY!
Manufacturing: QUESTIONABLE
Noise: RIDICULOUSLY LOUD. Why? Can hear this thing throughout my house, no matter the room or level of home, doors open or closed throughout.
Please reply to help me understand why this has been produced in a way that this noise occurs?
Strongly contemplating a return as I just purchased it.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Diego, GE_Appliances, July 1, 2025
We would like to help you with the sound level of your washer. We recommend ensuring the load is balanced, as unbalanced loads can cause the cycles to be louder than normal. You can balance your load by pausing the unit, opening the door, and manually redistributing the load. To check the machine, run a rinse and spin cycle with no clothes. Additionally, make sure the unit is properly leveled to the floor by pushing and pulling on the back right and then back left of your washer to check if it is level. For additional troubleshooting, you can visit page 32 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Do Not Buy!
on June 30, 2025
Posted by: E12345
This washer is awful. It makes a deafening noise when spinning. It sounds like a gunshot when the water supply turns off and the door latch release is extremely loud too. It shakes violently during spin cycle no matter the size of the load. Service has been out and they didn't do anything about the issue.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, July 7, 2025
We are sorry to hear your experience, and we would like to help you with the sound level of your unit. We will be reaching out via E-mail to gather further information. Please, reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Very noisy.
on January 27, 2025
Posted by: Head Banger
Very loud noise when the water is added and stops.
Response from geappliances.comBy Tierra, GE_Appliances, January 30, 2025
We'd like to assist you with your washer and the noise you're hearing. Please refer to page 32 of the owner's manual for guidance ('Loud or unusual noise; vibration or shaking'). Here is the link:
https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf?_ga=2.11528114.722878872.1737989567-132335501.1644413847
https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf?_ga=2.11528114.722878872.1737989567-132335501.1644413847
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Washing Machine!
on September 27, 2024
Posted by: WKSJ
Just recieved our 5.5 cu/ft GE Washer. It's so much quieter than our last one. Love the charcoal grey color too!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
A great addition to the family
on October 6, 2024
Posted by: Ase M
from Alabama
I am really pleased with the performance of the GE Washing Machine. The tub drying function is a great function as there is no smell or build up of soap film on the sealing ring. The unit has an outstanding sanitation mode that has leaves the towels clean and fresh.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Tierra, GE_Appliances, October 17, 2024
Thank you for the positive feedback. We're so glad to hear you're happy with your selection. This unit offers many features, including SmartHQ. With the SmartHQ, you can make sure your washer always has the latest features; from extra cycles for jeans and swimwear, to customized stain removal technology for treating up to 30 different stains. It also delivers remote status notifications and enables remote capabilities, so you can easily control and monitor your washer from anywhere!
Written by a customer while visiting geappliances.com
Customer Rating
5
Convenient, Modern and Functional
on October 11, 2024
Posted by: ssalinas
from Texas
I like the features like no mold protective layer, ventilation will happen after cycles, wifi, smart technology overall that other brands are missing, makes laundry an up to date product, recommend to families looking to do all those heavy loads quicker.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com