Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Average customer rating
4.3
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
69
4 Stars
12
3 Stars
6
2 Stars
6
1 Star
8
91%of customers recommend this product.
(
60 out of
66)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Customer Rating
4
It’s quiet!
on November 26, 2024
Posted by: Raptorboy115
This unit is so quiet, I can’t even hear it running. It’s large and in charge! The steam cycles are great, and I can tell a huge difference in the wash quality and how fresh my clothes are now. I love the 30 load liquid dispenser for detergent. I wish they would also add a color bleach, whites bleach and fabric softener holder just like the detergent! The washes are a bit slower than my old one so I have to turn in fast cycle included on the display
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
I love this washer
on December 22, 2024
Posted by: Melbear
So I cannot state long term use because I just received my washer and dryer. I will add that I received a washer that did not work and had to wait over two weeks for a new one from the company I purchased from. From my short use, I am loving my new washer and features. I have not used all the settings yet, but from the performance I have experienced I love this washer. I am highly impressed with the dryer to link to the wash cycle and set the dryer. I hope this washer last me many year.
Written by a customer while visiting geappliances.com
Customer Rating
3
Still too new to rate
on February 21, 2025
Posted by: JENVEN
from Buford
I bought this after looking over many reviews. One thing I’m having trouble with is occasionally I throw in a single item and it won’t spin the water out. Not sure why this does it but I have tried multiple times and still sopping wet.
Features
5
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Adrian, GE_Appliances, February 24, 2025
We are honored that you chose GE Appliances for your home. For the best results, we recommend adding at least 4-5 items in the tub. Washing only 1 item will throw off the sensing of the machine and decrease the spin time. If any additional assistance is needed, we're always here to help. Happy cleaning!
Written by a customer while visiting geappliances.com
Customer Rating
2
Verdict still out
on March 16, 2025
Posted by: mrech1
Verdict is still out on this. Not sure if it's the installers fault or the fault of the washer. Makes squeaking sound as it is washing, whether it is in wash cycle or spin cycle. It is currently on a pedestal but, it shakes and moves quite a bit. The installers put some type of sheet under the feet and the washer moved so much that they are not on the sheets anymore. With that said it is noisy probably due to the squeaking and movement. They are supposed to come look at it this week. We'll see.
Response from geappliances.comBy Adrian, GE_Appliances, March 19, 2025
We see that you have a service appointment scheduled, and we are confident that our technicians will properly diagnose and resolve this squeaking issue that you are experiencing. If any additional issues arise, we're always here to help.
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice
on March 20, 2025
Posted by: Ileana2510
from Miami Fl
Muy buena capacidad, pero… para ser tan grande es muy ligera, lo cual provoca ruidos cuando funciona cuando está llena
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Time Saver
on April 13, 2025
Posted by: Effortless1
from USA
Flexibility at your fingertips with ease is key for us to use this product. Also, GE has been quite reliable to us too with the capacity and efficiency all in.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst buy ever
on April 14, 2025
Posted by: GE ULTRAFRESH VENT WASHER
from St Louis Missouri
We bought this washer in 2023 summer. We have had to do 2 repairs on it (luckily I got extended warranty)
I recently had it looked at because it is extremely loud, the fresh vent system doesn't work. I never close the door and it still has an odor...
According to GE the sound is normal
I recently had it looked at because it is extremely loud, the fresh vent system doesn't work. I never close the door and it still has an odor...
According to GE the sound is normal
DONT BUY THIS UNIT...
NO WAY IT SHOULD BE AS LOUD AS IT IS AMD OF COURSE YOU GET NO HELP FROM WARRANTY COMPANY BECAUSE THEY REFER TO GE
NO WAY IT SHOULD BE AS LOUD AS IT IS AMD OF COURSE YOU GET NO HELP FROM WARRANTY COMPANY BECAUSE THEY REFER TO GE
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 17, 2025
We're very sorry to hear you're not having the best experience with your washer. We'd like to assist! It is possible for odors (like a mildew smell) to occur in a Front Load Washer over time. For more information on this, please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820
As far as the fresh vent system not working, we recommend unplugging the unit for 10 minutes and plugging it back in. You can also refer to the troubleshooting here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18538
If further assistance is needed, please contact your extended warranty company.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820
As far as the fresh vent system not working, we recommend unplugging the unit for 10 minutes and plugging it back in. You can also refer to the troubleshooting here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18538
If further assistance is needed, please contact your extended warranty company.
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome upgrade washer
on April 16, 2025
Posted by: Jr2270
from New Jersey
Very pleased with the washer. It has features that my old washer didn't have. I am learning something new when using the washer. I truly like it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com