Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Average customer rating
4.1
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
87
4 Stars
12
3 Stars
7
2 Stars
7
1 Star
19
86%of customers recommend this product.
(
74 out of
86)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Customer Rating
1
Regret buying GE
on October 5, 2025
Posted by: Regret buying Ge
Do not buy GE the gasket has mold within a year even with the vent cycles. Waste of money as I have the machine apart to do a yearly (?) gasket replacement
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, October 7, 2025
We'd like to assist with the gasket of your washer. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Cleans Well WHEN IT WORKS but a repair headache!
on December 24, 2025
Posted by: AsianPennyPincher
from New Orleans, LA
[This review was collected as part of a promotion.] Listen to the negative reviews. They are real and I truly wish I "did my homework" before buying this washer. I got my washer and dryer set from a local big box electronics and appliance retailer.
In just under two years, repair men have been to my home FOUR, I am not joking FOUR TIMES to repair this washer. It's gone through more than one "control board" and now it needs an "inverter board" for the drive motor and an 'accelerometer' as well.
When this washer works, it's amazing, it cleans well and very efficient. The ability to start your wash load from the app is nice with alerts telling you that your clothes are finished. That's the end of the fun stuff.
This has got to be the most unreliable washer I have ever owned. Given this was virtually top of the line as a washer is an insult and I have owned "cheaper" machines that lasted way longer than this. Of course I am outside the one year GE warranty so each repair was very expensive.
I know GE won't do anything to stand behind the product as I am outside the 1 year mark but I am warning you that you if even thought about this machine because of the perception that GE appliances are the best - you're sorely mistaken. Even my parents used this brand growing up. Never again.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, December 29, 2025
We're sorry to hear that you’re having an issue with your washer after multiple repairs. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Connect WIFI
on October 24, 2024
Posted by: Mteske62
The washer looks and operates fine but your instructions to connect to WIFI are lacking. First, I need to know how to turn on the WIFI unit on the machine so it can be connected to home WIFI.
Response from geappliances.comBy Adrian, GE_Appliances, October 25, 2024
We would be more than happy to help you with getting your washer connected to WiFi. Please call the GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday 9am - 3pm ET, or email connected@help.geappliances.com
Written by a customer while visiting geappliances.com
Customer Rating
5
Touch Screen is awesome
on October 31, 2024
Posted by: melvian75
from clinton iowa
wow do i love this washing machine. I have had GE before, and have always loved it. This is easy to use. Easy light touch buttons, even my husband who has MD can use this machine
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Excited!
on November 13, 2024
Posted by: Washer20241
We are so excited for the new functionality that comes with this washer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features, Beautiful Model
on November 21, 2024
Posted by: MiMi747
from Sugar Land, TX
This is a phenomenal piece of art! It is quite easy to use and a beautiful addition to your laundry room! I purchased mine and it was quickly delivered and expertly installed. Now I actually look forward to doing the laundry. =)
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
It’s quiet!
on November 26, 2024
Posted by: Raptorboy115
This unit is so quiet, I can’t even hear it running. It’s large and in charge! The steam cycles are great, and I can tell a huge difference in the wash quality and how fresh my clothes are now. I love the 30 load liquid dispenser for detergent. I wish they would also add a color bleach, whites bleach and fabric softener holder just like the detergent! The washes are a bit slower than my old one so I have to turn in fast cycle included on the display
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
I love this washer
on December 22, 2024
Posted by: Melbear
So I cannot state long term use because I just received my washer and dryer. I will add that I received a washer that did not work and had to wait over two weeks for a new one from the company I purchased from. From my short use, I am loving my new washer and features. I have not used all the settings yet, but from the performance I have experienced I love this washer. I am highly impressed with the dryer to link to the wash cycle and set the dryer. I hope this washer last me many year.
Written by a customer while visiting geappliances.com