Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Average customer rating
4
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
89
4 Stars
13
3 Stars
8
2 Stars
8
1 Star
24
82%of customers recommend this product.
(
75 out of
92)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Customer Rating
5
Overall Great Washer
on February 14, 2026
Posted by: Rotten Ahole
The new washing machine does a great job of washing our clothes. The tub has the capacity to hold quite a few clothes. The machine washes the clothes in a minimum amount of time. The features and technology are as good as expected.
Response from geappliances.comBy Adrian, GE_Appliances, February 19, 2026
We are happy that you are enjoying your washer and its capacity. This washer includes Microban® Antimicrobial Technology. This technology gives protection that lives on load after load with antimicrobial technology built into components including the gasket, dispenser, and draining system. We are confident that this beautiful new washer will serve you well for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
4
No sound
on March 17, 2026
Posted by: Terielise
I love everything about my new washer except for the fact you cannot adjust the signal sound.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Don, GE_Appliances, March 27, 2026
The end-of-cycle sound on your washer cannot have the volume reduced. We will pass your feedback on this signal along to our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Drain Pump Died
on March 26, 2026
Posted by: Busy Parent
from Belmont, MA
Worked great until only 2-years old the drain pump died, sticking us with an expensive repair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna, GE_Appliances, March 27, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Frustrating
on April 4, 2026
Posted by: Tiredmomma6042
I have had these for a bit now. All of a sudden it doesn’t finish a load. It kicks off like it’s done, but everything is soaked. It doesnt spin out and drain. The tub is still sitting with water in it. I have to empty and wring out the laundry. Then I have to drain it and unplug the machine for it to reset. This is an every week issue now.
Response from geappliances.comBy Diego, GE_Appliances, April 6, 2026
We want to help you with your washer not finishing its loads. We recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the green
on April 9, 2026
Posted by: Barb8O
Great product beautiful color fantastic features my only question is why do you make the washer and dryer tops different depths One is 32 inches deep and the other is 34.
Written by a customer while visiting geappliances.com
Customer Rating
1
Control board failed
on April 10, 2026
Posted by: Jack 8250
Control board failed just after 3 years. Luckily we purchased extended warranty but that took 4 months to complete and get a replacement washer.
In looking at other posts this seems to be a common problem.
In looking at other posts this seems to be a common problem.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 14, 2026
We would like to assist you with this washer and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com