Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Average customer rating
4.1
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
87
4 Stars
12
3 Stars
7
2 Stars
7
1 Star
19
86%of customers recommend this product.
(
74 out of
86)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Carbon Graphite
Customer Rating
5
Upgraded with a replacement washer
on December 11, 2025
Posted by: Margaret June
from Pennsylvania
[This review was collected as part of a promotion.] Replacement product for previous GE washer, this unit cleans wash with the cycles running in about half the time.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst washer ever.
on December 12, 2025
Posted by: GEovner
Many problems occur only after 2 years of use.
Showing door problem, but after replacing the door lock, it works only for one week.
The pomp filter is clean.
Drain hose is installed correctly.
Works great where it is empty.
Now is useless.
Repairing the washer is to expensive, is like buying new.
Newer GE again.
Showing door problem, but after replacing the door lock, it works only for one week.
The pomp filter is clean.
Drain hose is installed correctly.
Works great where it is empty.
Now is useless.
Repairing the washer is to expensive, is like buying new.
Newer GE again.
Response from geappliances.comBy Dianna, GE_Appliances, December 17, 2025
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY
on December 23, 2025
Posted by: Nat35P
from NJ
DO NOT BUY THIS WASHER !!!!! I had it since August and three service calls. It’s JUNK. Shakes uncontrollably during ANY spin cycle. Doesn’t matter if you wash regular clothes or begging, the washer SHAKES during spin. And for the bonus, it can get stuck on spin so forget about loading your clothes and walking away. YOU ARE THE ONE that needs to stop it. Also, almost every load the washer cannot simply just enter the spin cycle, it takes forever to sense the load. And yes, I know how to do laundry so no need to tell me it’s “unbalanced”. DO NOT BUY !!!!!!! Google this machine and see videos and it shaking. HORRIBLE PRODUCT that I am not stuck with.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, December 26, 2025
We're sorry to hear that you experienced multiple repairs with your washer. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Supper nice machine!
on December 24, 2025
Posted by: Baxter10
Amazing capacity, speed and cleaning. Super pleased
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!
on December 25, 2025
Posted by: Happy customer5
I love everything about it! So many features, looks esthetic and works great!
Written by a customer while visiting geappliances.com
Customer Rating
5
Great technology features
on December 26, 2025
Posted by: Tjd washer
from 6021 Tuscany Lane
[This review was collected as part of a promotion.] I think this new washer, high capacity and the features mostly the technology makes life much easier.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst washer ever
on January 7, 2026
Posted by: Andymos
This has been the worst appliance experience I’ve ever had. Our GE washer failed in less than two years, with absolutely no warning. After spending money on the replacement part that was needed, the washer still doesn’t work. Now we’re stuck waiting for a technician, without a functioning washer… right after the holidays.
This has been stressful, expensive, and extremely disappointing. For the price, this set should last far longer than two years. I strongly recommend avoiding this washer and dryer set. You’re much better off buying a basic Whirlpool or a Speed Queen.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, January 13, 2026
We'd like to review this situation with your washer further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Very efficient and Great Extra large capacity
on January 8, 2026
Posted by: Debdev
from Charlotte, NC
Extra large capacity washer has no issue handling a king sized comforter or quilt. Washes all things well. Love the auto dispenser for liquid detergent and the option to turn it off and use powdered detergent if needed.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com