Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
39
4 Stars
6
3 Stars
2
2 Stars
1
1 Star
15
67%of customers recommend this product.
(
28 out of
42)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
5
Best washer, EVER!
on September 24, 2025
Posted by: TanRx
from Austin, Tx
[This review was collected as part of a promotion.] Love, Love, LOVE my beautiful blue, top loading GE profile with glass lid& very large capacity. Even though I am 62yo & am somewhat “challenged “ by new technology, it took me less than 5 min to perfectly set up my 1st load. Only complaint, which is not your fault, is that I don’t have the matching large capacity dryer. Maybe someday. Definitely more than extremely happy with the capacity & performance of my new washing machine extraordinaire.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful machine
on December 14, 2025
Posted by: Mreeh
[This review was collected as part of a promotion.] Beautiful, I love the matte blue. I can’t wait to play with all the innovative features and automatic detergent dispenser. If there was one down side is that during install the legs were hard to adjust and get machine perfectly level but after a few attempts the machine is fully leveled finally ready for use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great size and color
on January 17, 2026
Posted by: Gamma07
from Winter Haven, Fl
This washer is huge. Love being able to do one load instead of two. Also, like not having to add detergent each time I do a load. The only con is it gets off balance easy
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Don, GE_Appliances, February 5, 2026
The Adaptive SmartDispense feature that this washer offers contributes to saving you time as well because the dispenser holds enough detergent for up to 32 loads. In conjunction with the Adaptive SmartDispense feature, you can scan the barcode on the detergent bottle with our SmartHQ™ app and the washer will dispense the right amount based on the type of detergent.
For help with the out of balance occurrences, it’s extremely important that the washer is properly leveled and all 4 leveling legs are firmly on an even floor space. This will help to reduce out of balance occurrences during the cycle. Additionally, it’s important that the tub is loaded evenly, with the weight of the load equally distributed. Unbalanced loads can cause out of balance occurrences. You can find instructions on proper loading, leveling, and additional troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110.
For help with the out of balance occurrences, it’s extremely important that the washer is properly leveled and all 4 leveling legs are firmly on an even floor space. This will help to reduce out of balance occurrences during the cycle. Additionally, it’s important that the tub is loaded evenly, with the weight of the load equally distributed. Unbalanced loads can cause out of balance occurrences. You can find instructions on proper loading, leveling, and additional troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on March 1, 2026
Posted by: RCJ1892
Huge capacity, technology driven (that really works), high efficiency. Would buy again.
Response from geappliances.comBy Adrian, Monogram_Appliances, March 25, 2026
We are excited that you are loving the capacity of this washer. This washer includes a Power Pre-Wash feature that we think will be beneficial to your laundry day. This feature cleans even the most heavily soiled items with a single cycle that adds detergent, agitates, soaks, drains the dirty water and repeats the wash process with clean water and fresh detergent. Happy cleaning!
Written by a customer while visiting geappliances.com
Customer Rating
2
So disappointing!!
on March 14, 2026
Posted by: Jan Schu
from Omaha, NE
So disappointed in this! The automatic dispenser didn’t work so we received a new one. Same issue with new one…dispenser always says Low or Empty. Clothes come out with lint all over them. Strings on clothes get stuck in the bottom barrel. Will never purchase another GE washer!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Diego, GE_Appliances, March 16, 2026
We want to help you with your clothes coming out with lint and your washer dispenser not working properly. We recommend making sure you are loading your items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. Additionally, make sure that you use high efficiency liquid detergent and select a warmer water temperature.
To help you with your washer dispenser, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
To help you with your washer dispenser, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Written by a customer while visiting geappliances.com
Customer Rating
5
Best Washer Ever
on March 26, 2026
Posted by: JimmerUmby
from Altoona, PA
I love my washer. I love GE products. I love everything about my washer from the excellent capacity to the technology (I get alerts on my phone when my load is done - how cool is that?) to the BEAUTIFUL blue color.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Washer
on April 9, 2026
Posted by: GE Dryer new 2026
from Clearwater FL
Huge capacity, great performance, energy saving efficiency with great features using amazing technology
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com