Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.8
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
42
4 Stars
6
3 Stars
2
2 Stars
2
1 Star
17
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
1
Loud!
on November 12, 2024
Posted by: WimKoolsey
from Henderson. NV
Washer is extremely loud. It also gets off balance and walks very easily.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Vikki, GE_Appliances, November 14, 2024
We share your concerns and encourage you to review Page 22, Step 7 of the Owner's Manual to check to be sure your washer is still level. You can copy and paste the following URL to your browser to review - https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf -- If the issues persist, please call Bodewell, our authorized service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated under the terms of your warranty. We're confident they can help.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great top load washer
on November 4, 2024
Posted by: Bob2006
[This review was collected as part of a promotion.] [Employee of ge_appliances] Great performance and great looking product. Super large capacity!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on November 2, 2024
Posted by: GEnope2
Worst washing machine, top load spin cycle is loud, doesn’t balance and clothes are left sopping wet.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, November 4, 2024
We want to assist you with the sound level of your washer and the unbalanced loads. It is important that you distribute the clothes evenly and sort them before loading the cycle. If you are getting unbalanced loads, please refer to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
You can also find information on normal sounds the washer may make and their causes here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
We recommend viewing the troubleshooting for wet clothes at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19289
If the troubleshooting does not resolve the issue, please schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
You can also find information on normal sounds the washer may make and their causes here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
We recommend viewing the troubleshooting for wet clothes at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19289
If the troubleshooting does not resolve the issue, please schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Great choice
on November 1, 2024
Posted by: Desi7
from Louisville,KY
[This review was collected as part of a promotion.] [Employee of ge_appliances] In love with this washer! From the sleek look to the time of cycles. There are so many options to meet your washing needs in style. On top of that the bigger tub allows good portioned washes in less than an hour cycles for my family of 5. I also enjoy being able to look in on my wash with the glass lid.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Solid washer. Awesome features, but noisy
on November 1, 2024
Posted by: joew65
from Louisville, KY
[This review was collected as part of a promotion.] [Employee of ge_appliances] Coming from a smaller older unit, there are several things to like about this washer. I love the look of this washer, with the sleek design and the Sapphire Blue color. The large capacity is great for a large household and Smart Dispense is a great feature. Phone notifications from the SmartHQ App at the end of the cycle and for unattended loads are very helpful as well.
My only complaint so far has to do with noise. Overall, this unit is very noisy. The water valves are loud, the drain pump is loud, agitation is loud, and the spin cycle is loud. Even with the excessive noise, I am quite satisfied with this washer
Features
5
Performance
4
Quality
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Cleans very well
on November 1, 2024
Posted by: todd599
from Louisville, KY
[This review was collected as part of a promotion.] [Employee of ge_appliances] Product has been excellent so far. Does an excellent job cleaning and does not leave any residue on clothes, an issue with our old unit.
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Features I actually use!
on October 31, 2024
Posted by: BretVz
from Louisville, KY
[This review was collected as part of a promotion.] [Employee of ge_appliances] I love to have every feature available, whether I use them or not! This washer is one of the few appliances I have that I actually use most of the features on.
Prior to this unit, I hadn't used a top load washer for about 15 years. Washers have come a long way since then! I did have to adjust my mindset to the new sounds they make and ways they operate.
My favorite option on this washer is the smart dispense. It's so nice to just add detergent every couple of weeks instead of every load. Especially when you have kids using it. The unit dispenses the perfect amount and then notifies me when I need to refill it. I've never had clothes that had too little or too much detergent in the load.
My spouse likes to use the Bulky cycle, which fills the washer to the top with water, but I haven't even seen the need to use that much water. This unit washes my blankets and large loads great without it. I will sometimes add a little more water to a larger load, but I'm not even sure it needs that.
This washer cleans fantastic, without taking a long time. My normal cycle time is about 35-40 min. Even if I add an extra rinse, more spin and wash time, my cycle is about an hour.
The best thing about this unit is the app! I can change my default cycles - I like to wash my towels in hot water so I changed that cycle in my app. I added more spin time to every cycle so my clothes dry quicker in the dryer, I added an extra rinse on my whites cycle, since I sometimes use bleach. The app also lets me use the washer as a sink, with the water station feature. You can soak clothes before washing them. The app shows how much hot and cold water my washer uses. It notifies my when the load is almost done or done, so I don't have to watch it and wait to move the load. You can ask the app what cycles to use for certain fabrics and stains. The app is always updating with new features and capability. Since my washer is connected to wifi l, I get automatic updates to my washer. I haven't had an issue with my washer, but do like that it could be troubleshooted over wifi if I did.
Overall a great experience so far.
Prior to this unit, I hadn't used a top load washer for about 15 years. Washers have come a long way since then! I did have to adjust my mindset to the new sounds they make and ways they operate.
My favorite option on this washer is the smart dispense. It's so nice to just add detergent every couple of weeks instead of every load. Especially when you have kids using it. The unit dispenses the perfect amount and then notifies me when I need to refill it. I've never had clothes that had too little or too much detergent in the load.
My spouse likes to use the Bulky cycle, which fills the washer to the top with water, but I haven't even seen the need to use that much water. This unit washes my blankets and large loads great without it. I will sometimes add a little more water to a larger load, but I'm not even sure it needs that.
This washer cleans fantastic, without taking a long time. My normal cycle time is about 35-40 min. Even if I add an extra rinse, more spin and wash time, my cycle is about an hour.
The best thing about this unit is the app! I can change my default cycles - I like to wash my towels in hot water so I changed that cycle in my app. I added more spin time to every cycle so my clothes dry quicker in the dryer, I added an extra rinse on my whites cycle, since I sometimes use bleach. The app also lets me use the washer as a sink, with the water station feature. You can soak clothes before washing them. The app shows how much hot and cold water my washer uses. It notifies my when the load is almost done or done, so I don't have to watch it and wait to move the load. You can ask the app what cycles to use for certain fabrics and stains. The app is always updating with new features and capability. Since my washer is connected to wifi l, I get automatic updates to my washer. I haven't had an issue with my washer, but do like that it could be troubleshooted over wifi if I did.
Overall a great experience so far.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice Product
on October 31, 2024
Posted by: Kal7
[This review was collected as part of a promotion.] [Employee of ge_appliances] it cleans well my wife love it over our all front load.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com