Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.8
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
13
65%of customers recommend this product.
(
22 out of
34)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
1
piece of junk
on May 28, 2025
Posted by: eh100
we have owned this machine for 3 months,the repairman has been here 3 times already and will be back for a 4th time. the machine hardly puts in enough water to cover the clothes. washer constantly goes out of balance,the springs were replaced and that did nothing.now it doesn"t spin at all now. the repair guy now has ordered a new computerboard and a new motor! will not be out for another 2 weeks.this machine is a piece of junk and do not reccommend it at all
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 30, 2025
We are so sorry to hear of your experience with this washer so far. We see that you are actively working with one of our Bodewell service technicians to get this balancing, motor, and control board issue resolved, and we are confident that they will get your washer back up and running as quickly as possible. Also, the amount of allowable water usage has been reduced in washers. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such as this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible piece of junk!!
on February 26, 2025
Posted by: Cherub1
from Arizona
Frustrating piece of machinery. I bought both this washer and dryer and immediately started having problems with the washing machine. Will not hold water, even on the deep fill cycle so the clothes are agitating in about an inch of water. Tying the clothes into knots. Then the dispensers are still full of water when the cycle is done. Terrible experience. I will NOT buy another GE appliance. While this was still under warranty I had a tech come out, ordered repair parts, installed them and still the thing doesn't work.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 3, 2025
We would like to provide guidance with your new washer. It is not abnormal to see the detergent dispenser have water in it after the wash cycle has complete, as this is to ensure the detergent has been flushed into the wash tub. However, we do advise getting this Deep Fill issue properly addressed, as the unit should hold the extra water that has been added to the tub. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Loud!
on November 12, 2024
Posted by: WimKoolsey
from Henderson. NV
Washer is extremely loud. It also gets off balance and walks very easily.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Vikki, GE_Appliances, November 14, 2024
We share your concerns and encourage you to review Page 22, Step 7 of the Owner's Manual to check to be sure your washer is still level. You can copy and paste the following URL to your browser to review - https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf -- If the issues persist, please call Bodewell, our authorized service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated under the terms of your warranty. We're confident they can help.
Written by a customer while visiting geappliances.com
Customer Rating
1
Extremely Noisey
on March 22, 2025
Posted by: NWShopper
from Riverland Port St Lucie
This is the noisiest washer I have ever experienced I do not recommend it
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 26, 2025
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the noise level along to our product team to review. We are however confident that this washer will serve you well for many years to come. Happy cleaning!
Written by a customer while visiting geappliances.com
Customer Rating
5
Really quiet with cool features
on October 31, 2024
Posted by: areallyuniquenickname
[This review was collected as part of a promotion.] This is a really nice washer and a noticeable upgrade from my 600 series that I was using before. It's quiet and handles everything we can throw at it. We have a lot of pets, so we're running this thing constantly and I forget it's even running until I get the notification from the SmartHQ app that it's finished. The new Laundry Assistant in the app is really cool and tells me how to get all kinds of stains out and even sets my washer to the right cycle for my clothes!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great choice
on November 1, 2024
Posted by: Desi7
from Louisville,KY
[This review was collected as part of a promotion.] In love with this washer! From the sleek look to the time of cycles. There are so many options to meet your washing needs in style. On top of that the bigger tub allows good portioned washes in less than an hour cycles for my family of 5. I also enjoy being able to look in on my wash with the glass lid.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on November 2, 2024
Posted by: GEnope2
Worst washing machine, top load spin cycle is loud, doesn’t balance and clothes are left sopping wet.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, November 4, 2024
We want to assist you with the sound level of your washer and the unbalanced loads. It is important that you distribute the clothes evenly and sort them before loading the cycle. If you are getting unbalanced loads, please refer to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
You can also find information on normal sounds the washer may make and their causes here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
We recommend viewing the troubleshooting for wet clothes at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19289
If the troubleshooting does not resolve the issue, please schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
You can also find information on normal sounds the washer may make and their causes here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
We recommend viewing the troubleshooting for wet clothes at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19289
If the troubleshooting does not resolve the issue, please schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features and Price
on December 29, 2024
Posted by: CB3SASSY
from Virginia Beach, VA
Great purchase with the GE Profile Washer with Smarter Wash Technology and Adaptive Smart Dispense and has was a 5.4 Capacity tub. Like the features for washing different items and the dispenser for the Tide Pods
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com