Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.8
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
42
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
17
61%of customers recommend this product.
(
30 out of
49)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
1
Horrible piece of junk!!
on February 26, 2025
Posted by: Cherub1
from Arizona
Frustrating piece of machinery. I bought both this washer and dryer and immediately started having problems with the washing machine. Will not hold water, even on the deep fill cycle so the clothes are agitating in about an inch of water. Tying the clothes into knots. Then the dispensers are still full of water when the cycle is done. Terrible experience. I will NOT buy another GE appliance. While this was still under warranty I had a tech come out, ordered repair parts, installed them and still the thing doesn't work.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 3, 2025
We would like to provide guidance with your new washer. It is not abnormal to see the detergent dispenser have water in it after the wash cycle has complete, as this is to ensure the detergent has been flushed into the wash tub. However, we do advise getting this Deep Fill issue properly addressed, as the unit should hold the extra water that has been added to the tub. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
3
just installed - no review yet
on February 10, 2025
Posted by: Sasuke17
from Florida
Just installed, so review yet. We loved our GE Harmony we bought years ago. Hoping the Profiles are just as good.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, February 11, 2025
We are honored to have you as a part of the GE Appliances family, and we are confident that this new GE Profile washer will serve you well for many years to come. If any assistance is ever needed, we're always here to help. Happy cleaning!
Written by a customer while visiting geappliances.com
Customer Rating
5
Great washer
on February 8, 2025
Posted by: BeachHouseLover
Great washer, love that I don't have to add soap to every load! Love that my laundry doesn't come out tangled up anymore either!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t Buy!!!!
on February 8, 2025
Posted by: Gramma Shark
The plastic lid on the washer has cracked and disintegrated. It’s only two years old. Also even after running the washer cleaner it still stinks!! I am thinking of replacing. Too bad I have to spend more money. I would never buy GE again!!!
Response from geappliances.comBy Adrian, GE_Appliances, February 12, 2025
We are more than happy to provide guidance with this washer. We recommend viewing the cleaning instructions on page 15 of the Owner's Manual at the link below, as this interior cleaning should be performed monthly. We also advise scheduling service with one of our certified technicians to get this lid properly replaced. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf
https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf
Written by a customer while visiting geappliances.com
Customer Rating
3
Very Loud for a Smart technology washer.
on January 30, 2025
Posted by: Dee1972
from Michigan
Just purchased this washer and I'm not impressed. It is very loud and doesn't seem to be anything remarkable for the price that they charged. I was hoping that this model had the smart link where the dryer detects the proper settings from the washer but it does not. For the cost I would expect it to have all of the bells and whistles. As far as cleaning the laundry it's nothing special. My old washer which was an LG did a better job and was quieter and cost less. I had it for 12 years and decided to try this based on a recommendation. I hope I won't be disappointed but after reading several negative reviews I'm worried. Time will tell. Pros would be the smart dispense and app that notify you when the wash is complete but that's about it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, February 3, 2025
We'd like to assist you with your washer. It is normal for the unit to make sounds while in agitation. Please refer to the article below for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
Your comments regarding the unit are extremely important to us and will be considered by our product design team for review.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
Your comments regarding the unit are extremely important to us and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing so far!
on January 26, 2025
Posted by: MB in MI
from Hartland, MI
I’m incredibly happy with my new washing machine so far. It is super quiet and efficient. The app connectivity is great, and the auto dispenser makes life just a little easier.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
EASY TO USE AND GREAT ADDED STEAM DRYING
on January 3, 2025
Posted by: CW BURGESS
WE LOVE THE NEW WASHER&DRYER AND THE STEAM DRY WE LOVE THE COLER
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features and Price
on December 29, 2024
Posted by: CB3SASSY
from Virginia Beach, VA
Great purchase with the GE Profile Washer with Smarter Wash Technology and Adaptive Smart Dispense and has was a 5.4 Capacity tub. Like the features for washing different items and the dispenser for the Tide Pods
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com