Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.8
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
42
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
17
61%of customers recommend this product.
(
30 out of
49)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
1
piece of junk
on May 28, 2025
Posted by: eh100
we have owned this machine for 3 months,the repairman has been here 3 times already and will be back for a 4th time. the machine hardly puts in enough water to cover the clothes. washer constantly goes out of balance,the springs were replaced and that did nothing.now it doesn"t spin at all now. the repair guy now has ordered a new computerboard and a new motor! will not be out for another 2 weeks.this machine is a piece of junk and do not reccommend it at all
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 30, 2025
We are so sorry to hear of your experience with this washer so far. We see that you are actively working with one of our Bodewell service technicians to get this balancing, motor, and control board issue resolved, and we are confident that they will get your washer back up and running as quickly as possible. Also, the amount of allowable water usage has been reduced in washers. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such as this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary.
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Profiile
on April 6, 2025
Posted by: STAtl
from Atlanta,GA
Great capacity for larger loads. SmartWash works great. Low Noise
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Adrian, GE_Appliances, April 16, 2025
We are elated that you are loving your new washer and its capacity. This is such a beautiful model with many great features that we are happy to hear you’re enjoying. We are honored to have you as a part of the GE Appliances family, and we hope you enjoy your washer for many years to come. Happy cleaning!
Written by a customer while visiting geappliances.com
Customer Rating
1
Noise
on April 5, 2025
Posted by: OH buyer
This is the worst washer I have owned. I am now retired and on a fixed income so have no choice but to live with my purchase. The noise level is through the roof and it becomes unlevel while it spins out even though the washer is level. Definitely regret my purchase and would never recommend it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 7, 2025
We'd like to assist you with your washer getting off balance. Please see the link below for troubleshooting:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
As far as the noises, you can refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
If the suggestions above don't resolve the issue, please schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
As far as the noises, you can refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
If the suggestions above don't resolve the issue, please schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Extremely Noisey
on March 22, 2025
Posted by: NWShopper
from Riverland Port St Lucie
This is the noisiest washer I have ever experienced I do not recommend it
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 26, 2025
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the noise level along to our product team to review. We are however confident that this washer will serve you well for many years to come. Happy cleaning!
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a fan
on March 18, 2025
Posted by: ShooterMcGaven
from St. Louis
Constant balancing issues, walks away from the walls, and inconsistent in how clean the clothes are. Also the detergent port has never worked so there is an entire bottle of inside the machine. Previously we had a front load washer and we grew tired of constantly cleaning out the door seal. We honestly liked the blue color and that’s where my liking stops. This was purchased as a set and the dryer has a god awful squealing noise coming from the idler pulley, and the only way to address it is to take the entire dryer apart. I will certainly second guess this purchase and will absolutely get rid of this washing machine before its life cycle runs out. New idler pulley is on order for the dryer and medication is on order for my sanity.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 19, 2025
We would like to assist you with this washer and matching dryer. We strongly advise you to schedule service with one of our certified technicians to get these issues properly addressed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Despise this washer
on March 9, 2025
Posted by: Supergirllh
I hate this washer. I have had it for less than a month and it constantly errors out in loads, no matter what I do, no matter how I balance the load, the size of load, etc. I would return it if I could.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 12, 2025
We recommend resetting your washer by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function and eliminate the error codes, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Ge profile washer
on March 7, 2025
Posted by: Warren62
Love it the washer is great love the top loader great great
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent washing Machine
on March 6, 2025
Posted by: Debaann
High-quality machine. Washes well. Easy to operate and VERY QUIET.
DEFINITELY RECOMMEND.
DEFINITELY RECOMMEND.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com