Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.8
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
42
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
17
61%of customers recommend this product.
(
30 out of
49)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
5
Beautiful machine
on December 14, 2025
Posted by: Mreeh
[This review was collected as part of a promotion.] Beautiful, I love the matte blue. I can’t wait to play with all the innovative features and automatic detergent dispenser. If there was one down side is that during install the legs were hard to adjust and get machine perfectly level but after a few attempts the machine is fully leveled finally ready for use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Small and loud
on December 4, 2025
Posted by: Jesstrevizo
It’s too small and it doesn’t have a light inside as my old one did. I ask for a model like the one I had and they said this was it but it’s too small and doesn’t hold as much, is loud and moves a lot
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, December 8, 2025
We’d like to address the issues you’re having with sound and movement. We recommend making sure the washer is leveled; the leveling legs can be adjusted if needed. Ensuring the washer is leveled will help it stay balanced, which limits sound and vibration. Information regarding what sounds you may hear is available on page 24 of the manual; that’s linked here: https://products-salsify.geappliances.com/image/upload/s--GFJsZXIb--/d9d49d40afa9ee39f80e1ec2d029e72d22bf5377.pdf
We also have articles about sounds you may hear, linked below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If that information doesn’t solve the issues and you think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm. Your feedback regarding the capacity and the lack of an interior light will be shared with our product team for consideration.
We also have articles about sounds you may hear, linked below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If that information doesn’t solve the issues and you think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm. Your feedback regarding the capacity and the lack of an interior light will be shared with our product team for consideration.
Written by a customer while visiting geappliances.com
Customer Rating
1
Absolutely worst washer we’ve ever had
on October 19, 2025
Posted by: JayBaggin67
Washer is TERRIBLE , doesn’t fill all the way, doesn’t drain all the way, doesn’t clean all the clothes in the bowl, the bowl rocks and bangs in every load. Junk! And you can’t connect with a real person at GE to get a solution! Buyers beware of this crap
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 20, 2025
We are sorry to hear of your experience with this washer not properly filling or draining. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such as this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. We also advise properly loading this machine to minimize the tub rocking back and forth. We encourage you to load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in
towards the center on larger loads. In regard to the draining issue, we recommend scheduling service with our Bodewell technicians to ensure the normal operating of this washer. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
towards the center on larger loads. In regard to the draining issue, we recommend scheduling service with our Bodewell technicians to ensure the normal operating of this washer. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Balance issues
on October 17, 2025
Posted by: cmgirls
Junk always off balance have to go in and rearrange items in there when it’s off balance very noisy. Had for three months and had to replace the drum due to it being of balance all time
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 20, 2025
We're sorry to hear about the tub needing to be replaced. We're glad that you got in touch and was able to get this resolved. We'd like to offer some tips that can help prevent out of balance conditions.
You will always want to check and see if your unit is completely leveled to the ground. This can prevent out of balance conditions and prevent overcompensation during the spin cycle. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.
It is also important to load the washer optimally, to prevent one side from being heavier than the other. The best way to achieve a balanced load is to load dry items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. You can view more troubleshooting tips here: https://products-salsify.geappliances.com/image/upload/s--GFJsZXIb--/d9d49d40afa9ee39f80e1ec2d029e72d22bf5377.pdf
You will always want to check and see if your unit is completely leveled to the ground. This can prevent out of balance conditions and prevent overcompensation during the spin cycle. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.
It is also important to load the washer optimally, to prevent one side from being heavier than the other. The best way to achieve a balanced load is to load dry items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. You can view more troubleshooting tips here: https://products-salsify.geappliances.com/image/upload/s--GFJsZXIb--/d9d49d40afa9ee39f80e1ec2d029e72d22bf5377.pdf
Written by a customer while visiting geappliances.com
Customer Rating
5
Best washer, EVER!
on September 24, 2025
Posted by: TanRx
from Austin, Tx
[This review was collected as part of a promotion.] Love, Love, LOVE my beautiful blue, top loading GE profile with glass lid& very large capacity. Even though I am 62yo & am somewhat “challenged “ by new technology, it took me less than 5 min to perfectly set up my 1st load. Only complaint, which is not your fault, is that I don’t have the matching large capacity dryer. Maybe someday. Definitely more than extremely happy with the capacity & performance of my new washing machine extraordinaire.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Large Capacity
on September 16, 2025
Posted by: Bluejacket
from Belton TX
[This review was collected as part of a promotion.] Love the large Capacity! All features are easy to comprehend will be getting matching dryer soon.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features!!!
on September 9, 2025
Posted by: MelanieDF
[This review was collected as part of a promotion.] Great product. I love the app because it alerts me when my clothes are done!
Written by a customer while visiting geappliances.com
Customer Rating
5
Great washer
on September 7, 2025
Posted by: Oscar67
from 290 W 57th St
[This review was collected as part of a promotion.] From Samsung jump to GE, excellent product, 100% satisfaction
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
(click to see the video)
Written by a customer while visiting geappliances.com