Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.8
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
13
65%of customers recommend this product.
(
22 out of
34)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
1
Noise
on April 5, 2025
Posted by: OH buyer
This is the worst washer I have owned. I am now retired and on a fixed income so have no choice but to live with my purchase. The noise level is through the roof and it becomes unlevel while it spins out even though the washer is level. Definitely regret my purchase and would never recommend it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 7, 2025
We'd like to assist you with your washer getting off balance. Please see the link below for troubleshooting:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
As far as the noises, you can refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
If the suggestions above don't resolve the issue, please schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
As far as the noises, you can refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
If the suggestions above don't resolve the issue, please schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible washing machine, especially for the price
on August 3, 2025
Posted by: Owner 8472
This is the worst washer I have ever had and strongly recommend other customers from making the same horrible error I made when deciding to purchase it. It was an expensive model but from the first day I used it have absolutely struggled to keep loads level...
I wish I had purchased the LG instead.
I wish I had purchased the LG instead.
Response from geappliances.comBy Tierra, GE_Appliances, August 8, 2025
We are more than glad to assist you with balancing your washer. First, make sure the unit is leveled. The washer needs to be level and sitting on a good, solid floor. This stabilizes the unit. To level, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.
We also recommend stop the machine and redistributing the load. The more the legs are extended, the shakier the washer will be during operation.
For more tips and directions, please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
If the issue persists, please schedule a service appointment with a Bodewell technician by calling 833-426-3393 or schedule online at https://www.bodewell.com/schedule-repair-service
We also recommend stop the machine and redistributing the load. The more the legs are extended, the shakier the washer will be during operation.
For more tips and directions, please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
If the issue persists, please schedule a service appointment with a Bodewell technician by calling 833-426-3393 or schedule online at https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
5
Features I actually use!
on October 31, 2024
Posted by: BretVz
from Louisville, KY
[This review was collected as part of a promotion.] I love to have every feature available, whether I use them or not! This washer is one of the few appliances I have that I actually use most of the features on.
Prior to this unit, I hadn't used a top load washer for about 15 years. Washers have come a long way since then! I did have to adjust my mindset to the new sounds they make and ways they operate.
My favorite option on this washer is the smart dispense. It's so nice to just add detergent every couple of weeks instead of every load. Especially when you have kids using it. The unit dispenses the perfect amount and then notifies me when I need to refill it. I've never had clothes that had too little or too much detergent in the load.
My spouse likes to use the Bulky cycle, which fills the washer to the top with water, but I haven't even seen the need to use that much water. This unit washes my blankets and large loads great without it. I will sometimes add a little more water to a larger load, but I'm not even sure it needs that.
This washer cleans fantastic, without taking a long time. My normal cycle time is about 35-40 min. Even if I add an extra rinse, more spin and wash time, my cycle is about an hour.
The best thing about this unit is the app! I can change my default cycles - I like to wash my towels in hot water so I changed that cycle in my app. I added more spin time to every cycle so my clothes dry quicker in the dryer, I added an extra rinse on my whites cycle, since I sometimes use bleach. The app also lets me use the washer as a sink, with the water station feature. You can soak clothes before washing them. The app shows how much hot and cold water my washer uses. It notifies my when the load is almost done or done, so I don't have to watch it and wait to move the load. You can ask the app what cycles to use for certain fabrics and stains. The app is always updating with new features and capability. Since my washer is connected to wifi l, I get automatic updates to my washer. I haven't had an issue with my washer, but do like that it could be troubleshooted over wifi if I did.
Overall a great experience so far.
Prior to this unit, I hadn't used a top load washer for about 15 years. Washers have come a long way since then! I did have to adjust my mindset to the new sounds they make and ways they operate.
My favorite option on this washer is the smart dispense. It's so nice to just add detergent every couple of weeks instead of every load. Especially when you have kids using it. The unit dispenses the perfect amount and then notifies me when I need to refill it. I've never had clothes that had too little or too much detergent in the load.
My spouse likes to use the Bulky cycle, which fills the washer to the top with water, but I haven't even seen the need to use that much water. This unit washes my blankets and large loads great without it. I will sometimes add a little more water to a larger load, but I'm not even sure it needs that.
This washer cleans fantastic, without taking a long time. My normal cycle time is about 35-40 min. Even if I add an extra rinse, more spin and wash time, my cycle is about an hour.
The best thing about this unit is the app! I can change my default cycles - I like to wash my towels in hot water so I changed that cycle in my app. I added more spin time to every cycle so my clothes dry quicker in the dryer, I added an extra rinse on my whites cycle, since I sometimes use bleach. The app also lets me use the washer as a sink, with the water station feature. You can soak clothes before washing them. The app shows how much hot and cold water my washer uses. It notifies my when the load is almost done or done, so I don't have to watch it and wait to move the load. You can ask the app what cycles to use for certain fabrics and stains. The app is always updating with new features and capability. Since my washer is connected to wifi l, I get automatic updates to my washer. I haven't had an issue with my washer, but do like that it could be troubleshooted over wifi if I did.
Overall a great experience so far.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Very efficient
on October 31, 2024
Posted by: 5275
from Louisville Kentucky
[This review was collected as part of a promotion.] The large capacity allows for a lot of clothes to be washed at once which is great. The clothes come out almost dry for most of the cycles, which is to be expected. The downsides are it can be a little loud during the wash cycle but it's easy to ignore and not that intrusive. The connected app is great at reminding you when the clothes are almost done and lets you know when damp clothes have been sitting in the washer.
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
The best washing machine I've ever had!
on October 31, 2024
Posted by: Nat2024
from Louisville, KY
[This review was collected as part of a promotion.] I LOVE this washing machine. It holds so much laundry, is quick and provides a great wash. I love that the machine senses how much water the load needs but I can still adjust the settings as I see fit. Connected to the SmartHQ app I can monitor my laundry, get notifications when the cycle is complete and even reminders when the cycle has been complete for 30 minutes but not yet moved to the dryer. And the cherry on top, the sapphire blue finish is so so beautiful!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Large and easy to use
on October 31, 2024
Posted by: Bman33
from Indiana
[This review was collected as part of a promotion.] Love the large basket and overall operation. Can handle very large loads and comforters. Solid build with nice touch controls. Washes very well.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Good Washer
on October 31, 2024
Posted by: MichelePT
from Louisville, KY
[This review was collected as part of a promotion.] Love all of the features of this washer with very large capacity, I can even wash my king size comforter! The GE Appliances app is great, you can make changes to the default settings for each cycle, and you can set up notifications that tell you when a load is finished. The reason I took off 1 star is due how easily the washer gets off balance, it will try (and most of the time is successful) to self-balance but it is noisy during this process and the machine can move around a little more than I would prefer. Overall, I am satisfied with the washer
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice Product
on October 31, 2024
Posted by: Kal7
[This review was collected as part of a promotion.] it cleans well my wife love it over our all front load.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com