Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.8
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
13
65%of customers recommend this product.
(
22 out of
34)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
1
Don’t Buy!!!!
on February 8, 2025
Posted by: Gramma Shark
The plastic lid on the washer has cracked and disintegrated. It’s only two years old. Also even after running the washer cleaner it still stinks!! I am thinking of replacing. Too bad I have to spend more money. I would never buy GE again!!!
Response from geappliances.comBy Adrian, GE_Appliances, February 12, 2025
We are more than happy to provide guidance with this washer. We recommend viewing the cleaning instructions on page 15 of the Owner's Manual at the link below, as this interior cleaning should be performed monthly. We also advise scheduling service with one of our certified technicians to get this lid properly replaced. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf
https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf
Written by a customer while visiting geappliances.com
Customer Rating
1
Despise this washer
on March 9, 2025
Posted by: Supergirllh
I hate this washer. I have had it for less than a month and it constantly errors out in loads, no matter what I do, no matter how I balance the load, the size of load, etc. I would return it if I could.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 12, 2025
We recommend resetting your washer by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function and eliminate the error codes, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Great top load washer
on November 4, 2024
Posted by: Bob2006
[This review was collected as part of a promotion.] Great performance and great looking product. Super large capacity!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great machine!
on December 7, 2024
Posted by: AshernPixie
We just got it and already love it! Our clothes get clean, they don’t bunch up, and no problems at all with any of the features in the app
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Very Loud for a Smart technology washer.
on January 30, 2025
Posted by: Dee1972
from Michigan
Just purchased this washer and I'm not impressed. It is very loud and doesn't seem to be anything remarkable for the price that they charged. I was hoping that this model had the smart link where the dryer detects the proper settings from the washer but it does not. For the cost I would expect it to have all of the bells and whistles. As far as cleaning the laundry it's nothing special. My old washer which was an LG did a better job and was quieter and cost less. I had it for 12 years and decided to try this based on a recommendation. I hope I won't be disappointed but after reading several negative reviews I'm worried. Time will tell. Pros would be the smart dispense and app that notify you when the wash is complete but that's about it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, February 3, 2025
We'd like to assist you with your washer. It is normal for the unit to make sounds while in agitation. Please refer to the article below for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
Your comments regarding the unit are extremely important to us and will be considered by our product design team for review.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
Your comments regarding the unit are extremely important to us and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent washing Machine
on March 6, 2025
Posted by: Debaann
High-quality machine. Washes well. Easy to operate and VERY QUIET.
DEFINITELY RECOMMEND.
DEFINITELY RECOMMEND.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Ge profile washer
on March 7, 2025
Posted by: Warren62
Love it the washer is great love the top loader great great
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a fan
on March 18, 2025
Posted by: ShooterMcGaven
from St. Louis
Constant balancing issues, walks away from the walls, and inconsistent in how clean the clothes are. Also the detergent port has never worked so there is an entire bottle of inside the machine. Previously we had a front load washer and we grew tired of constantly cleaning out the door seal. We honestly liked the blue color and that’s where my liking stops. This was purchased as a set and the dryer has a god awful squealing noise coming from the idler pulley, and the only way to address it is to take the entire dryer apart. I will certainly second guess this purchase and will absolutely get rid of this washing machine before its life cycle runs out. New idler pulley is on order for the dryer and medication is on order for my sanity.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 19, 2025
We would like to assist you with this washer and matching dryer. We strongly advise you to schedule service with one of our certified technicians to get these issues properly addressed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com