Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.7
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
17
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
8
61%of customers recommend this product.
(
11 out of
18)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
1
Don’t Buy!!!!
on February 8, 2025
Posted by: Gramma Shark
The plastic lid on the washer has cracked and disintegrated. It’s only two years old. Also even after running the washer cleaner it still stinks!! I am thinking of replacing. Too bad I have to spend more money. I would never buy GE again!!!
Response from geappliances.comBy Adrian, GE_Appliances, February 12, 2025
We are more than happy to provide guidance with this washer. We recommend viewing the cleaning instructions on page 15 of the Owner's Manual at the link below, as this interior cleaning should be performed monthly. We also advise scheduling service with one of our certified technicians to get this lid properly replaced. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf
https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible piece of junk!!
on February 26, 2025
Posted by: Cherub1
from Arizona
Frustrating piece of machinery. I bought both this washer and dryer and immediately started having problems with the washing machine. Will not hold water, even on the deep fill cycle so the clothes are agitating in about an inch of water. Tying the clothes into knots. Then the dispensers are still full of water when the cycle is done. Terrible experience. I will NOT buy another GE appliance. While this was still under warranty I had a tech come out, ordered repair parts, installed them and still the thing doesn't work.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 3, 2025
We would like to provide guidance with your new washer. It is not abnormal to see the detergent dispenser have water in it after the wash cycle has complete, as this is to ensure the detergent has been flushed into the wash tub. However, we do advise getting this Deep Fill issue properly addressed, as the unit should hold the extra water that has been added to the tub. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent washing Machine
on March 6, 2025
Posted by: Debaann
High-quality machine. Washes well. Easy to operate and VERY QUIET.
DEFINITELY RECOMMEND.
DEFINITELY RECOMMEND.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Ge profile washer
on March 7, 2025
Posted by: Warren62
Love it the washer is great love the top loader great great
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Despise this washer
on March 9, 2025
Posted by: Supergirllh
I hate this washer. I have had it for less than a month and it constantly errors out in loads, no matter what I do, no matter how I balance the load, the size of load, etc. I would return it if I could.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 12, 2025
We recommend resetting your washer by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function and eliminate the error codes, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Extremely Noisey
on March 22, 2025
Posted by: NWShopper
from Riverland Port St Lucie
This is the noisiest washer I have ever experienced I do not recommend it
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 26, 2025
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the noise level along to our product team to review. We are however confident that this washer will serve you well for many years to come. Happy cleaning!
Written by a customer while visiting geappliances.com
Customer Rating
5
Features I actually use!
on October 31, 2024
Posted by: BretVz
from Louisville, KY
[This review was collected as part of a promotion.] I love to have every feature available, whether I use them or not! This washer is one of the few appliances I have that I actually use most of the features on.
Prior to this unit, I hadn't used a top load washer for about 15 years. Washers have come a long way since then! I did have to adjust my mindset to the new sounds they make and ways they operate.
My favorite option on this washer is the smart dispense. It's so nice to just add detergent every couple of weeks instead of every load. Especially when you have kids using it. The unit dispenses the perfect amount and then notifies me when I need to refill it. I've never had clothes that had too little or too much detergent in the load.
My spouse likes to use the Bulky cycle, which fills the washer to the top with water, but I haven't even seen the need to use that much water. This unit washes my blankets and large loads great without it. I will sometimes add a little more water to a larger load, but I'm not even sure it needs that.
This washer cleans fantastic, without taking a long time. My normal cycle time is about 35-40 min. Even if I add an extra rinse, more spin and wash time, my cycle is about an hour.
The best thing about this unit is the app! I can change my default cycles - I like to wash my towels in hot water so I changed that cycle in my app. I added more spin time to every cycle so my clothes dry quicker in the dryer, I added an extra rinse on my whites cycle, since I sometimes use bleach. The app also lets me use the washer as a sink, with the water station feature. You can soak clothes before washing them. The app shows how much hot and cold water my washer uses. It notifies my when the load is almost done or done, so I don't have to watch it and wait to move the load. You can ask the app what cycles to use for certain fabrics and stains. The app is always updating with new features and capability. Since my washer is connected to wifi l, I get automatic updates to my washer. I haven't had an issue with my washer, but do like that it could be troubleshooted over wifi if I did.
Overall a great experience so far.
Prior to this unit, I hadn't used a top load washer for about 15 years. Washers have come a long way since then! I did have to adjust my mindset to the new sounds they make and ways they operate.
My favorite option on this washer is the smart dispense. It's so nice to just add detergent every couple of weeks instead of every load. Especially when you have kids using it. The unit dispenses the perfect amount and then notifies me when I need to refill it. I've never had clothes that had too little or too much detergent in the load.
My spouse likes to use the Bulky cycle, which fills the washer to the top with water, but I haven't even seen the need to use that much water. This unit washes my blankets and large loads great without it. I will sometimes add a little more water to a larger load, but I'm not even sure it needs that.
This washer cleans fantastic, without taking a long time. My normal cycle time is about 35-40 min. Even if I add an extra rinse, more spin and wash time, my cycle is about an hour.
The best thing about this unit is the app! I can change my default cycles - I like to wash my towels in hot water so I changed that cycle in my app. I added more spin time to every cycle so my clothes dry quicker in the dryer, I added an extra rinse on my whites cycle, since I sometimes use bleach. The app also lets me use the washer as a sink, with the water station feature. You can soak clothes before washing them. The app shows how much hot and cold water my washer uses. It notifies my when the load is almost done or done, so I don't have to watch it and wait to move the load. You can ask the app what cycles to use for certain fabrics and stains. The app is always updating with new features and capability. Since my washer is connected to wifi l, I get automatic updates to my washer. I haven't had an issue with my washer, but do like that it could be troubleshooted over wifi if I did.
Overall a great experience so far.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Very efficient
on October 31, 2024
Posted by: 5275
from Louisville Kentucky
[This review was collected as part of a promotion.] The large capacity allows for a lot of clothes to be washed at once which is great. The clothes come out almost dry for most of the cycles, which is to be expected. The downsides are it can be a little loud during the wash cycle but it's easy to ignore and not that intrusive. The connected app is great at reminding you when the clothes are almost done and lets you know when damp clothes have been sitting in the washer.
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com