Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.8
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
36
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
15
67%of customers recommend this product.
(
26 out of
39)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
5
Great machine!
on December 7, 2024
Posted by: AshernPixie
We just got it and already love it! Our clothes get clean, they don’t bunch up, and no problems at all with any of the features in the app
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features and Price
on December 29, 2024
Posted by: CB3SASSY
from Virginia Beach, VA
Great purchase with the GE Profile Washer with Smarter Wash Technology and Adaptive Smart Dispense and has was a 5.4 Capacity tub. Like the features for washing different items and the dispenser for the Tide Pods
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a fan
on March 18, 2025
Posted by: ShooterMcGaven
from St. Louis
Constant balancing issues, walks away from the walls, and inconsistent in how clean the clothes are. Also the detergent port has never worked so there is an entire bottle of inside the machine. Previously we had a front load washer and we grew tired of constantly cleaning out the door seal. We honestly liked the blue color and that’s where my liking stops. This was purchased as a set and the dryer has a god awful squealing noise coming from the idler pulley, and the only way to address it is to take the entire dryer apart. I will certainly second guess this purchase and will absolutely get rid of this washing machine before its life cycle runs out. New idler pulley is on order for the dryer and medication is on order for my sanity.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 19, 2025
We would like to assist you with this washer and matching dryer. We strongly advise you to schedule service with one of our certified technicians to get these issues properly addressed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Noise
on April 5, 2025
Posted by: OH buyer
This is the worst washer I have owned. I am now retired and on a fixed income so have no choice but to live with my purchase. The noise level is through the roof and it becomes unlevel while it spins out even though the washer is level. Definitely regret my purchase and would never recommend it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 7, 2025
We'd like to assist you with your washer getting off balance. Please see the link below for troubleshooting:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
As far as the noises, you can refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
If the suggestions above don't resolve the issue, please schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
As far as the noises, you can refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
If the suggestions above don't resolve the issue, please schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Absolutely worst washer we’ve ever had
on October 19, 2025
Posted by: JayBaggin67
Washer is TERRIBLE , doesn’t fill all the way, doesn’t drain all the way, doesn’t clean all the clothes in the bowl, the bowl rocks and bangs in every load. Junk! And you can’t connect with a real person at GE to get a solution! Buyers beware of this crap
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 20, 2025
We are sorry to hear of your experience with this washer not properly filling or draining. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such as this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. We also advise properly loading this machine to minimize the tub rocking back and forth. We encourage you to load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in
towards the center on larger loads. In regard to the draining issue, we recommend scheduling service with our Bodewell technicians to ensure the normal operating of this washer. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
towards the center on larger loads. In regard to the draining issue, we recommend scheduling service with our Bodewell technicians to ensure the normal operating of this washer. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
4
Very efficient
on October 31, 2024
Posted by: 5275
from Louisville Kentucky
[This review was collected as part of a promotion.] The large capacity allows for a lot of clothes to be washed at once which is great. The clothes come out almost dry for most of the cycles, which is to be expected. The downsides are it can be a little loud during the wash cycle but it's easy to ignore and not that intrusive. The connected app is great at reminding you when the clothes are almost done and lets you know when damp clothes have been sitting in the washer.
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great top load washer
on November 4, 2024
Posted by: Bob2006
[This review was collected as part of a promotion.] Great performance and great looking product. Super large capacity!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent washing Machine
on March 6, 2025
Posted by: Debaann
High-quality machine. Washes well. Easy to operate and VERY QUIET.
DEFINITELY RECOMMEND.
DEFINITELY RECOMMEND.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com