Customer reviews from geappliances.com
GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Average customer rating
3.8
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
42
4 Stars
6
3 Stars
2
2 Stars
2
1 Star
17
64%of customers recommend this product.
(
30 out of
47)
Customer Reviews for GE Profile - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Adaptive SmartDispense - Sapphire Blue
Customer Rating
2
So disappointing!!
on March 14, 2026
Posted by: Jan Schu
from Omaha, NE
So disappointed in this! The automatic dispenser didn’t work so we received a new one. Same issue with new one…dispenser always says Low or Empty. Clothes come out with lint all over them. Strings on clothes get stuck in the bottom barrel. Will never purchase another GE washer!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Diego, GE_Appliances, March 16, 2026
We want to help you with your clothes coming out with lint and your washer dispenser not working properly. We recommend making sure you are loading your items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. Additionally, make sure that you use high efficiency liquid detergent and select a warmer water temperature.
To help you with your washer dispenser, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
To help you with your washer dispenser, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on March 1, 2026
Posted by: RCJ1892
Huge capacity, technology driven (that really works), high efficiency. Would buy again.
Response from geappliances.comBy Adrian, Monogram_Appliances, March 25, 2026
We are excited that you are loving the capacity of this washer. This washer includes a Power Pre-Wash feature that we think will be beneficial to your laundry day. This feature cleans even the most heavily soiled items with a single cycle that adds detergent, agitates, soaks, drains the dirty water and repeats the wash process with clean water and fresh detergent. Happy cleaning!
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst washing machine
on January 23, 2026
Posted by: KyannaH
If I could give it a 0 star I would! It never stays level, always off balance. It shakes and rocks back and forth and drum hits the sides of the unit. I’ve had it looked at several times and they tell me to either add more clothes or not put as many in. I’ve tried several different settings, spins, different clothing and it does is almost every single time. I have to stop it mid cycle and re-arrange the items and hope it spins the out!
Response from geappliances.comBy Dianna, GE_Appliances, January 26, 2026
We would like to help and provide some information. We have an article on our website with tips to try if your unit is shaking or moving at the link below.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing washer
on January 19, 2026
Posted by: Stacy0613
So far this washer has been amazing. I cannot get over how large the tub is. You look in and it doesn’t look that big, but then you start adding clothes and keep adding and you still have plenty of room. I love the smart dispense, no more pre-measuring the detergent prior to each load, the only bad thing is it’s hard to determine when it’s actually full. I love all of the different wash features and on this one I can select a cycle and then make adjustments to that cycle. My previous washer if I selected one of the cycles, most of them I couldn’t make any small changes to them. I read a lot of reviews where people complained about the water fill level. I was curious so I watched the washer fill up just to see what everyone was talking about. I could see where someone would like more water but the amount of water is enough for it to be efficient at washing the clothes, but it does have a feature that allows you to add more water. I also read a lot and I mean a lot of reviews about the washer always being out of balance. I was almost hesitant to purchase it for that reason. In the time that I have had this washer I have not experienced any issues with balance. I also read a lot of reviews about the noise level. It is a little bit noisier than my old front load (before the spin cycle), but it is not a noticeable noise difference. Even with the bad reviews I decided to take a chance because it had all the features that I wanted, plus some extras and so far I have absolutely been pleased with this washer including the Wi-Fi feature. I will state we purchased the set directly from GE, it was a little cheaper through GE and we had the option of installation. We purchased our previous set through a big box store and I don’t think they take their time when unloading appliances and are rough with them, because even in boxes we still received them with dents in the side of them. By going through GE we finally have scratch and dent free appliances, which I think will add to its longevity.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great size and color
on January 17, 2026
Posted by: Gamma07
from Winter Haven, Fl
This washer is huge. Love being able to do one load instead of two. Also, like not having to add detergent each time I do a load. The only con is it gets off balance easy
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Don, GE_Appliances, February 5, 2026
The Adaptive SmartDispense feature that this washer offers contributes to saving you time as well because the dispenser holds enough detergent for up to 32 loads. In conjunction with the Adaptive SmartDispense feature, you can scan the barcode on the detergent bottle with our SmartHQ™ app and the washer will dispense the right amount based on the type of detergent.
For help with the out of balance occurrences, it’s extremely important that the washer is properly leveled and all 4 leveling legs are firmly on an even floor space. This will help to reduce out of balance occurrences during the cycle. Additionally, it’s important that the tub is loaded evenly, with the weight of the load equally distributed. Unbalanced loads can cause out of balance occurrences. You can find instructions on proper loading, leveling, and additional troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110.
For help with the out of balance occurrences, it’s extremely important that the washer is properly leveled and all 4 leveling legs are firmly on an even floor space. This will help to reduce out of balance occurrences during the cycle. Additionally, it’s important that the tub is loaded evenly, with the weight of the load equally distributed. Unbalanced loads can cause out of balance occurrences. You can find instructions on proper loading, leveling, and additional troubleshooting here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110.
Written by a customer while visiting geappliances.com
Customer Rating
5
Very good
on December 28, 2025
Posted by: Jonathan Courtois
[This review was collected as part of a promotion.] Color and efficiency was very good and the technology is super great GE IS VERY GOOD
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful machine
on December 14, 2025
Posted by: Mreeh
[This review was collected as part of a promotion.] Beautiful, I love the matte blue. I can’t wait to play with all the innovative features and automatic detergent dispenser. If there was one down side is that during install the legs were hard to adjust and get machine perfectly level but after a few attempts the machine is fully leveled finally ready for use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Small and loud
on December 4, 2025
Posted by: Jesstrevizo
It’s too small and it doesn’t have a light inside as my old one did. I ask for a model like the one I had and they said this was it but it’s too small and doesn’t hold as much, is loud and moves a lot
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, December 8, 2025
We’d like to address the issues you’re having with sound and movement. We recommend making sure the washer is leveled; the leveling legs can be adjusted if needed. Ensuring the washer is leveled will help it stay balanced, which limits sound and vibration. Information regarding what sounds you may hear is available on page 24 of the manual; that’s linked here: https://products-salsify.geappliances.com/image/upload/s--GFJsZXIb--/d9d49d40afa9ee39f80e1ec2d029e72d22bf5377.pdf
We also have articles about sounds you may hear, linked below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If that information doesn’t solve the issues and you think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm. Your feedback regarding the capacity and the lack of an interior light will be shared with our product team for consideration.
We also have articles about sounds you may hear, linked below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If that information doesn’t solve the issues and you think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm. Your feedback regarding the capacity and the lack of an interior light will be shared with our product team for consideration.
Written by a customer while visiting geappliances.com