Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Average customer rating
4
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
107
4 Stars
15
3 Stars
10
2 Stars
10
1 Star
27
80%of customers recommend this product.
(
82 out of
103)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Customer Rating
1
DO NOT BUY
on December 23, 2025
Posted by: Nat35P
from NJ
DO NOT BUY THIS WASHER !!!!! I had it since August and three service calls. It’s JUNK. Shakes uncontrollably during ANY spin cycle. Doesn’t matter if you wash regular clothes or begging, the washer SHAKES during spin. And for the bonus, it can get stuck on spin so forget about loading your clothes and walking away. YOU ARE THE ONE that needs to stop it. Also, almost every load the washer cannot simply just enter the spin cycle, it takes forever to sense the load. And yes, I know how to do laundry so no need to tell me it’s “unbalanced”. DO NOT BUY !!!!!!! Google this machine and see videos and it shaking. HORRIBLE PRODUCT that I am not stuck with.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, December 26, 2025
We're sorry to hear that you experienced multiple repairs with your washer. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
GE PROFILE WASHER
on December 12, 2025
Posted by: 2DUNE
from Las Vegas NV
[This review was collected as part of a promotion.] Very nice capacity with plenty of wash cycles and tons of features. I am pleased with the performance thus far and the noise level is very acceptable.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst washer ever.
on December 12, 2025
Posted by: GEovner
Many problems occur only after 2 years of use.
Showing door problem, but after replacing the door lock, it works only for one week.
The pomp filter is clean.
Drain hose is installed correctly.
Works great where it is empty.
Now is useless.
Repairing the washer is to expensive, is like buying new.
Newer GE again.
Showing door problem, but after replacing the door lock, it works only for one week.
The pomp filter is clean.
Drain hose is installed correctly.
Works great where it is empty.
Now is useless.
Repairing the washer is to expensive, is like buying new.
Newer GE again.
Response from geappliances.comBy Dianna, GE_Appliances, December 17, 2025
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Family
on December 11, 2025
Posted by: Ashtella
[This review was collected as part of a promotion.] Overall a fantastic Value and quality product, Thank You GE family
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Upgraded with a replacement washer
on December 11, 2025
Posted by: Margaret June
from Pennsylvania
[This review was collected as part of a promotion.] Replacement product for previous GE washer, this unit cleans wash with the cycles running in about half the time.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks great!
on December 9, 2025
Posted by: TYBurk
from Columbus, Ohio
[This review was collected as part of a promotion.] Washer and Dryer were just installed. So far so good
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Waiting on final testing
on December 5, 2025
Posted by: KrazeeG1
from OK
[This review was collected as part of a promotion.] Loved it for a few weeks. Our washer is not working correctly (doesn't clean and has left some large spots randomly.
"I HAVE NOT" not reached out for help.
So, stuff happens, we'll see how it goes.
Trusting it will work out well.
"I HAVE NOT" not reached out for help.
So, stuff happens, we'll see how it goes.
Trusting it will work out well.
I would recommend this to a friend!
Features
5
Performance
2
Quality
5
Value
4
Response from geappliances.comBy Don, GE_Appliances, December 10, 2025
We'd like to assist with your washer's cleaning performance and the large spots on your laundry. To ensure the best washing results, be sure to only use HE detergents with your washer, properly load the washer, and select the right cycle settings for the load. You can click here to find additional information about the wash cycles/options on pages 8-13, and how to properly load your washer on pg. 19: https://products-salsify.geappliances.com/image/upload/s--7SJ2Cn5O--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
The spots on your laundry are caused by the use of too much fabric softener. Be sure to only pour the recommended amount of liquid fabric softener into the compartment labeled “Fabric Softener." Please don't exceed the maximum fill line. Overfilling can cause early dispensing of the fabric softener, which could stain your clothes. Additionally, it's extremely important that you select the "Extra Rinse" option when using fabric softener. This setting ensures that the fabric softener is properly rinsed from the load.
The spots on your laundry are caused by the use of too much fabric softener. Be sure to only pour the recommended amount of liquid fabric softener into the compartment labeled “Fabric Softener." Please don't exceed the maximum fill line. Overfilling can cause early dispensing of the fabric softener, which could stain your clothes. Additionally, it's extremely important that you select the "Extra Rinse" option when using fabric softener. This setting ensures that the fabric softener is properly rinsed from the load.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy!
on December 4, 2025
Posted by: Pam0974
This washer cannot get balanced. Even with light load, it is very unstable and shakes terribly.
Response from geappliances.comBy Dianna, GE_Appliances, December 8, 2025
We would like to help and provide some guidance. To help with keeping your washer balanced, we suggest increasing the load size if washing a small load containing heavy and light items. Additionally, make sure you are not overloading the unit. The dry weight of the load should be less than 16 lbs. For additional troubleshooting tips, you can view page 31 in your manual at the link here-https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
Written by a customer while visiting geappliances.com