Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Average customer rating
4.1
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
88
4 Stars
12
3 Stars
7
2 Stars
7
1 Star
20
85%of customers recommend this product.
(
74 out of
87)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Customer Rating
1
Worst washer ever.
on December 12, 2025
Posted by: GEovner
Many problems occur only after 2 years of use.
Showing door problem, but after replacing the door lock, it works only for one week.
The pomp filter is clean.
Drain hose is installed correctly.
Works great where it is empty.
Now is useless.
Repairing the washer is to expensive, is like buying new.
Newer GE again.
Showing door problem, but after replacing the door lock, it works only for one week.
The pomp filter is clean.
Drain hose is installed correctly.
Works great where it is empty.
Now is useless.
Repairing the washer is to expensive, is like buying new.
Newer GE again.
Response from geappliances.comBy Dianna, GE_Appliances, December 17, 2025
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Never had any issues & excellent features
on January 1, 2026
Posted by: Tuggerrum
from Florida
I purchased this model 5+ years ago (at lease the same size/features) and I've had zero mechanical issues with it and absolutely love it and buying again for my new home if I don't take these with me. I do spend time throughly cleaning it when the smart dispense is empty but this chore is well worth the features in my opinion. And I love the wifi reminders. I wish they would offer more color choices.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst washer ever
on January 7, 2026
Posted by: Andymos
This has been the worst appliance experience I’ve ever had. Our GE washer failed in less than two years, with absolutely no warning. After spending money on the replacement part that was needed, the washer still doesn’t work. Now we’re stuck waiting for a technician, without a functioning washer… right after the holidays.
This has been stressful, expensive, and extremely disappointing. For the price, this set should last far longer than two years. I strongly recommend avoiding this washer and dryer set. You’re much better off buying a basic Whirlpool or a Speed Queen.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, January 13, 2026
We'd like to review this situation with your washer further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Washer performance
on January 12, 2026
Posted by: MaryG69
from Ok
Only owned the machine for less than a week and already dealing with technical difficulties.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Don, GE_Appliances, January 16, 2026
We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
GE profile washer
on January 20, 2026
Posted by: WasherGE Profile
from Valparaiso, IN
It's just my husband and I and we bought this washer 2 years ago. The bearing went out already!! Which is going to cost over half of buying a new machine. Don't waste your money!
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, January 21, 2026
We'd like to assist with any issue you're having with the bearing on your washer. We'll be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist.
Written by a customer while visiting geappliances.com
Customer Rating
5
I only wish is would cook and wash my dishes…
on November 27, 2024
Posted by: UNCL
from Virginia Beach, VA
Best washer ever! It really cleans great! My clothes have seriously never been this clean. The cycles are quick and efficient. And there are so many options for washing I can’t wait to try them all. I want to make things dirty just so I can use it again. The capacity is huge and I’ve done more loads in less time than I thought possible. The vent cycle is about 1 minute and it dries out the machine so I don’t have to leave the door open. It has an anti-bacteria ring thing that also keeps mold and smells down. The only problem (maybe not a problem) is that sometimes my detergent pods get partially melted and stuck in the ring along with some dirt and debris. But wait. There’s more! It has a cleaning cycle that will get rid of all that. Once I use all my pods I will use the automatic detergent dispenser. Anyway, I’m off to make more dirty laundry and write a review for the dryer. I can’t believe how sexy they look together…
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
horrible washer
on August 10, 2025
Posted by: LILA D
this is the worst washer I have ever owned, I have to wash my clothes twice a and then final rinse them again and they still have an odor, it says "odor guard" and I really didn't know what that meant until I was researching front load washers, I hate that I wasted my $$ on this washer!!!!
Response from geappliances.comBy Diego, GE_Appliances, August 14, 2025
We'd like to help you with the smell of your unit. We recommend making sure you are using high efficiency detergent while trying not to use too much of it. You can find additional information in page 34 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE this washer!
on November 4, 2025
Posted by: Kimberlyj
[This review was collected as part of a promotion.] LOVE this washer! It is extremely quiet, has a very large capacity drum and many features.
Written by a customer while visiting geappliances.com