Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Average customer rating
4
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
107
4 Stars
15
3 Stars
10
2 Stars
10
1 Star
27
80%of customers recommend this product.
(
82 out of
103)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Customer Rating
1
Worst washer
on March 22, 2026
Posted by: Never forget
from Pa
I’m was happy with GE appliances but that all changed when I had a washing machine for about 2 years and then it died all of a sudden it’s probably a control board and by the time u pay for someone to come look at it u might as well get a new one for the cost of a repair
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, March 24, 2026
We'd like to lend a hand with the control board of your washer going out. Expect an email from one of our team members soon to gather further information. Please reply when you can.
Written by a customer while visiting geappliances.com
Customer Rating
4
No sound
on March 17, 2026
Posted by: Terielise
I love everything about my new washer except for the fact you cannot adjust the signal sound.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Don, GE_Appliances, March 27, 2026
The end-of-cycle sound on your washer cannot have the volume reduced. We will pass your feedback on this signal along to our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
2
Bad investment
on February 20, 2026
Posted by: Jerry292
It's supposed to have a balancing feature...it does not. The machine shakes and moves from side to side. Supposed to have an automatic soap dispenser...can't tell. I don't see suds on any setting. Supposed to run quietly, not at all. Overall, I made a terrible investment.
On the other hand, it does look nice.
Response from geappliances.comBy Vikki, GE_Appliances, February 23, 2026
We encourage you to review page 25, step 7 of the Owner's Manual to ensure your washer is level - https://products-salsify.geappliances.com/image/upload/s--7SJ2Cn5O--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf. Your washer offers Smart Dispense or it can be operated by adding detergent per load. This is described on pages 16-17 of the manual. We recommend using HE (high efficiency) detergent which is formulated for the newer model washers. This type of detergent doesn't generate suds like non-HE detergents. If you continue to have issues, please call our GE Appliances service team - Bodewell at 1-833-426-3393 to have your unit evaluated and repaired as needed.
Written by a customer while visiting geappliances.com
Customer Rating
5
Overall Great Washer
on February 14, 2026
Posted by: Rotten Ahole
The new washing machine does a great job of washing our clothes. The tub has the capacity to hold quite a few clothes. The machine washes the clothes in a minimum amount of time. The features and technology are as good as expected.
Response from geappliances.comBy Adrian, GE_Appliances, February 19, 2026
We are happy that you are enjoying your washer and its capacity. This washer includes Microban® Antimicrobial Technology. This technology gives protection that lives on load after load with antimicrobial technology built into components including the gasket, dispenser, and draining system. We are confident that this beautiful new washer will serve you well for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
1
Awful
on February 8, 2026
Posted by: KCLV1
from Washington
This washer gets such a bad moldy, mildewy smell. I wash it once a month, use the correct detergent etc. It still gets such a bad odor. I try to wipe it down after each load but seriously, should I have to do that? Washing machines are supposed to make your life easier. This one takes more time to maintain than it saves.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki, Haier_Appliances, February 10, 2026
We recommend reviewing and using the UltraFresh Vent system described on page 11 of the Owner's Manual and review page 20 for tub and gasket cleaning instructions - https://products-salsify.geappliances.com/image/upload/s--7SJ2Cn5O--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf - We're confident this will help with odors in the wash basket.
Written by a customer while visiting geappliances.com
Customer Rating
2
GE needs to fix
on January 27, 2026
Posted by: GE OOPs
Placement of start/stop buttons/knobs. Everytime you lean over washer/dryer shuts off. The steam function soaks the clothes. Whats with this.
Response from geappliances.comBy Diego, GE_Appliances, January 28, 2026
We would like to clarify some information regarding the power steam feature of your washer. This feature is designed to add steam into the washer before the wash cycle begins to assist with loosening stains. To get the best performance out of this feature we recommend updating your washer's software through the SmartHQ app.
To help you with your washer and dryer shutting off, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
We are going to share your comments regarding the Start/Stop buttons and the unit control knob with our product team for review.
To help you with your washer and dryer shutting off, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
We are going to share your comments regarding the Start/Stop buttons and the unit control knob with our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
1
GE profile washer
on January 20, 2026
Posted by: WasherGE Profile
from Valparaiso, IN
It's just my husband and I and we bought this washer 2 years ago. The bearing went out already!! Which is going to cost over half of buying a new machine. Don't waste your money!
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, January 21, 2026
We'd like to assist with any issue you're having with the bearing on your washer. We'll be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist.
Written by a customer while visiting geappliances.com
Customer Rating
1
Washer performance
on January 12, 2026
Posted by: MaryG69
from Ok
Only owned the machine for less than a week and already dealing with technical difficulties.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Don, GE_Appliances, January 16, 2026
We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com