Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Average customer rating
4
(165 Reviews)
Rating breakdown 165 reviews
5 Stars
106
4 Stars
15
3 Stars
10
2 Stars
10
1 Star
24
81%of customers recommend this product.
(
82 out of
101)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Customer Rating
5
Awesome!
on May 4, 2026
Posted by: Dexlee
from Norfolk Virginia
We love this machine! Does the job great size, we are looking for things to wash, laugh out loud
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the green
on April 9, 2026
Posted by: Barb8O
Great product beautiful color fantastic features my only question is why do you make the washer and dryer tops different depths One is 32 inches deep and the other is 34.
Written by a customer while visiting geappliances.com
Customer Rating
3
Frustrating
on April 4, 2026
Posted by: Tiredmomma6042
I have had these for a bit now. All of a sudden it doesn’t finish a load. It kicks off like it’s done, but everything is soaked. It doesnt spin out and drain. The tub is still sitting with water in it. I have to empty and wring out the laundry. Then I have to drain it and unplug the machine for it to reset. This is an every week issue now.
Response from geappliances.comBy Diego, GE_Appliances, April 6, 2026
We want to help you with your washer not finishing its loads. We recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Written by a customer while visiting geappliances.com
Customer Rating
1
Drain Pump Died
on March 26, 2026
Posted by: Busy Parent
from Belmont, MA
Worked great until only 2-years old the drain pump died, sticking us with an expensive repair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna, GE_Appliances, March 27, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst washer
on March 22, 2026
Posted by: Never forget
from Pa
I’m was happy with GE appliances but that all changed when I had a washing machine for about 2 years and then it died all of a sudden it’s probably a control board and by the time u pay for someone to come look at it u might as well get a new one for the cost of a repair
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, March 24, 2026
We'd like to lend a hand with the control board of your washer going out. Expect an email from one of our team members soon to gather further information. Please reply when you can.
Written by a customer while visiting geappliances.com
Customer Rating
4
No sound
on March 17, 2026
Posted by: Terielise
I love everything about my new washer except for the fact you cannot adjust the signal sound.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Don, GE_Appliances, March 27, 2026
The end-of-cycle sound on your washer cannot have the volume reduced. We will pass your feedback on this signal along to our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
2
Bad investment
on February 20, 2026
Posted by: Jerry292
It's supposed to have a balancing feature...it does not. The machine shakes and moves from side to side. Supposed to have an automatic soap dispenser...can't tell. I don't see suds on any setting. Supposed to run quietly, not at all. Overall, I made a terrible investment.
On the other hand, it does look nice.
Response from geappliances.comBy Vikki, GE_Appliances, February 23, 2026
We encourage you to review page 25, step 7 of the Owner's Manual to ensure your washer is level - https://products-salsify.geappliances.com/image/upload/s--7SJ2Cn5O--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf. Your washer offers Smart Dispense or it can be operated by adding detergent per load. This is described on pages 16-17 of the manual. We recommend using HE (high efficiency) detergent which is formulated for the newer model washers. This type of detergent doesn't generate suds like non-HE detergents. If you continue to have issues, please call our GE Appliances service team - Bodewell at 1-833-426-3393 to have your unit evaluated and repaired as needed.
Written by a customer while visiting geappliances.com
Customer Rating
5
Overall Great Washer
on February 14, 2026
Posted by: Rotten Ahole
The new washing machine does a great job of washing our clothes. The tub has the capacity to hold quite a few clothes. The machine washes the clothes in a minimum amount of time. The features and technology are as good as expected.
Response from geappliances.comBy Adrian, GE_Appliances, February 19, 2026
We are happy that you are enjoying your washer and its capacity. This washer includes Microban® Antimicrobial Technology. This technology gives protection that lives on load after load with antimicrobial technology built into components including the gasket, dispenser, and draining system. We are confident that this beautiful new washer will serve you well for many years to come.
Written by a customer while visiting geappliances.com