Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Average customer rating
4.2
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
81
4 Stars
12
3 Stars
7
2 Stars
6
1 Star
14
91%of customers recommend this product.
(
70 out of
77)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Customer Rating
2
Junk
on June 14, 2025
Posted by: 8147584103
from PA
Many issues. GE had to replace the washer.
The dryer door fell apart and the door had to be replaced
The dryer door fell apart and the door had to be replaced
Features
5
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, June 17, 2025
We're sorry that your washer needed to be replaced and the that door for your dryer also needed repair. We do see that you got in touch with our Bodewell team and was able to get the problems resolved. We're confident that your appliances are going to last for many years to come. Please let us know if you ever have any questions, we're always happy to help.
Written by a customer while visiting geappliances.com
Customer Rating
1
Ventilation does not work and is impractical .
on July 12, 2025
Posted by: ex91R
from Delaware
Venting feature is stupid and useless. Does not keep inner cylinder odor free at all. Have to leave door open all the time when not in use to keep it from the musty and moldy odors that are pervasive when this is not done. Going to have to buy a wash bar for it. Ridiculous. This is not even the model that I wanted in the first place. No more GE laundry machines for me... This thing is 2 months old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, July 17, 2025
We recommend cleaning the wash tub regularly to avoid any odors in your front-load washer. Dry around the washer door opening, flexible gasket (including attached hoses) and door glass. These areas should always be clean to ensure a watertight seal. You will notice if you regularly use the ULTRAFRESH VENT System that this will not be required as often. It is however recommended to rinse the washer at least once per month with 1 cup of bleach (or other commercially available product manufactured for this purpose, such as Tide® Washing Machine Cleaner) poured directly into the basket without clothes and using the Self Clean Cycle.
We have also provided some tips to eliminate odor in your washer tub at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820
We have also provided some tips to eliminate odor in your washer tub at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820
Written by a customer while visiting geappliances.com
Customer Rating
1
Already Messing up
on October 3, 2025
Posted by: amstokes1385
[This review was collected as part of a promotion.] Bought brand new after a week washer started leaking
Response from geappliances.comBy Adrian, GE_Appliances, October 3, 2025
We strongly advise scheduling service with our Bodewell technicians to get this leaking issue properly resolved. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY
on October 5, 2025
Posted by: Jackierella
My washer is 1.5 years old. So far we have had to replace the light, the door lock and 2 entire control panels. Just broke again. Waiting for repairman (we did purchase extended warranty through appliance store) for 3rd time and laundry piling. Of course GE 1yr warranty is up, they are making lemons.
Response from geappliances.comBy Diego, GE_Appliances, October 6, 2025
We are sorry to hear your experience and that your unit is not working currently. For better assistance, we recommend continuing to work with your warranty provider.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy!
on December 4, 2025
Posted by: Pam0974
This washer cannot get balanced. Even with light load, it is very unstable and shakes terribly.
Response from geappliances.comBy Dianna, GE_Appliances, December 8, 2025
We would like to help and provide some guidance. To help with keeping your washer balanced, we suggest increasing the load size if washing a small load containing heavy and light items. Additionally, make sure you are not overloading the unit. The dry weight of the load should be less than 16 lbs. For additional troubleshooting tips, you can view page 31 in your manual at the link here-https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
Written by a customer while visiting geappliances.com
Customer Rating
5
I only wish is would cook and wash my dishes…
on November 27, 2024
Posted by: UNCL
from Virginia Beach, VA
Best washer ever! It really cleans great! My clothes have seriously never been this clean. The cycles are quick and efficient. And there are so many options for washing I can’t wait to try them all. I want to make things dirty just so I can use it again. The capacity is huge and I’ve done more loads in less time than I thought possible. The vent cycle is about 1 minute and it dries out the machine so I don’t have to leave the door open. It has an anti-bacteria ring thing that also keeps mold and smells down. The only problem (maybe not a problem) is that sometimes my detergent pods get partially melted and stuck in the ring along with some dirt and debris. But wait. There’s more! It has a cleaning cycle that will get rid of all that. Once I use all my pods I will use the automatic detergent dispenser. Anyway, I’m off to make more dirty laundry and write a review for the dryer. I can’t believe how sexy they look together…
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
horrible washer
on August 10, 2025
Posted by: LILA D
this is the worst washer I have ever owned, I have to wash my clothes twice a and then final rinse them again and they still have an odor, it says "odor guard" and I really didn't know what that meant until I was researching front load washers, I hate that I wasted my $$ on this washer!!!!
Response from geappliances.comBy Diego, GE_Appliances, August 14, 2025
We'd like to help you with the smell of your unit. We recommend making sure you are using high efficiency detergent while trying not to use too much of it. You can find additional information in page 34 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE this washer!
on November 4, 2025
Posted by: Kimberlyj
[This review was collected as part of a promotion.] LOVE this washer! It is extremely quiet, has a very large capacity drum and many features.
Written by a customer while visiting geappliances.com