Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Average customer rating
4
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
107
4 Stars
15
3 Stars
10
2 Stars
10
1 Star
27
80%of customers recommend this product.
(
82 out of
103)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Customer Rating
2
glass door broken
on May 24, 2026
Posted by: sfizz
Worked beautifully a handful of times after being delivered on May 5th. Within 2 weeks the inside glass shattered while a cycle was going. Water leaking everywhere, glass all over my kids load of laundry. The glass tore through clothes and tiny shards were stuck to the fabric so the entire load of clothes had to be thrown out. Extremely disappointed ! New washer and new clothes now need to be purchased.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, May 28, 2026
We would like to assist you with this washer and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
I recommend this washer and dryer set!
on May 21, 2026
Posted by: Al84
With its large capacity I can wash comfortably large blankets and comforters.
Drying process I have to use 2 full cycles to ensure proper drying but definitely will do the job!
Drying process I have to use 2 full cycles to ensure proper drying but definitely will do the job!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Dianna, GE_Appliances, June 11, 2026
We’re happy to hear that you are pleased with thel large capacity of your new dryer!
The size of the load as well as the cycle setting selected are some factors that will determine dry times. We have an article from our website that has information and tips regarding the dry time on your unit at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34627&_gl=1*.
The size of the load as well as the cycle setting selected are some factors that will determine dry times. We have an article from our website that has information and tips regarding the dry time on your unit at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34627&_gl=1*.
Written by a customer while visiting geappliances.com
Customer Rating
5
Large tub
on May 14, 2026
Posted by: ajfizz70077
Love the giant capacity of this washer, the overnight dry feature is nice too. My wife loves the matte finish and the wash really.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Jonathon, GE_Appliances, May 15, 2026
We're also fans of the sleek carbon graphite finish, it really helps this washer stand out. We're glad to see that you are enjoying the large capacity and features. Our favorite is the dedicated Quick Wash cycle, which really comes in clutch when on the go. We know this unit is going to help make laundry days easier for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great machine
on May 11, 2026
Posted by: teboski
We love our new washer. The large capacity helps when we have dog beds and mats to wash. Much quieter than our old machine. We didn't think we would want a machine with all of the added buzzers and bells and features we thought we would never use, but we like this machine, and it has everything. We never thought that we would need a washer so technologically advanced, but this is definitely what we needed.
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome!
on May 4, 2026
Posted by: Dexlee
from Norfolk Virginia
We love this machine! Does the job great size, we are looking for things to wash, laugh out loud
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the green
on April 9, 2026
Posted by: Barb8O
Great product beautiful color fantastic features my only question is why do you make the washer and dryer tops different depths One is 32 inches deep and the other is 34.
Written by a customer while visiting geappliances.com
Customer Rating
3
Frustrating
on April 4, 2026
Posted by: Tiredmomma6042
I have had these for a bit now. All of a sudden it doesn’t finish a load. It kicks off like it’s done, but everything is soaked. It doesnt spin out and drain. The tub is still sitting with water in it. I have to empty and wring out the laundry. Then I have to drain it and unplug the machine for it to reset. This is an every week issue now.
Response from geappliances.comBy Diego, GE_Appliances, April 6, 2026
We want to help you with your washer not finishing its loads. We recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Written by a customer while visiting geappliances.com
Customer Rating
1
Drain Pump Died
on March 26, 2026
Posted by: Busy Parent
from Belmont, MA
Worked great until only 2-years old the drain pump died, sticking us with an expensive repair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna, GE_Appliances, March 27, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com