Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Average customer rating
4.1
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
88
4 Stars
12
3 Stars
7
2 Stars
7
1 Star
20
85%of customers recommend this product.
(
74 out of
87)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Customer Rating
2
Great looking washer with lots of features
on May 6, 2025
Posted by: Bazz13
Great washer with a few limitations. Primarily the shaking, whether you have little of a lot of washing this washer can shake uncontrollably. Mine was installed close to the dryer and scraped the dryer from all the shaking. Unfortunately GE hasn’t been able to match Samsung washers when it comes to the shaking. I found that if it starts to shake I hold it on top and that allows it to complete a cycle in most cases. It’s a great looking unit with great features and if they found a way to control the shaking it would be a 5 star washer. I have mine installed on the first floors and was told these units are really designed for a concrete solid floor. Also not great for a little amount of washing.
Features
5
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Tierra, GE_Appliances, May 7, 2025
We'd like to assist you with your washer shaking. You can anticipate receiving an email from a member of our team to request more information. Please respond as soon as possible.
Written by a customer while visiting geappliances.com
Customer Rating
5
SmartDispense
on May 14, 2025
Posted by: KD0001
I really like the SmartDispense option, no guessing how much detergent. Just fill to the max line and let the washer do the guess work.
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Grace, GE_Appliances, May 16, 2025
No more Googling how much detergent you need for this week’s laundry!
We’re so glad you’re enjoying all the great features. One we especially love is Smart Wash & Smart Rinse. Using AI technology, sensors monitor soil and detergent levels throughout the cycle—even during the rinse—to optimize wash times, protect your fabrics, and ensure everything comes out truly clean.
It’s like having a laundry expert built right into your washer—so you don’t have to second-guess if your kid’s muddy soccer jersey is actually clean.
We're honored to be a part of your home, thank you for trusting us with your appliances.
We’re so glad you’re enjoying all the great features. One we especially love is Smart Wash & Smart Rinse. Using AI technology, sensors monitor soil and detergent levels throughout the cycle—even during the rinse—to optimize wash times, protect your fabrics, and ensure everything comes out truly clean.
It’s like having a laundry expert built right into your washer—so you don’t have to second-guess if your kid’s muddy soccer jersey is actually clean.
We're honored to be a part of your home, thank you for trusting us with your appliances.
Written by a customer while visiting geappliances.com
Customer Rating
2
Junk
on June 14, 2025
Posted by: 8147584103
from PA
Many issues. GE had to replace the washer.
The dryer door fell apart and the door had to be replaced
The dryer door fell apart and the door had to be replaced
Features
5
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, June 17, 2025
We're sorry that your washer needed to be replaced and the that door for your dryer also needed repair. We do see that you got in touch with our Bodewell team and was able to get the problems resolved. We're confident that your appliances are going to last for many years to come. Please let us know if you ever have any questions, we're always happy to help.
Written by a customer while visiting geappliances.com
Customer Rating
1
Ventilation does not work and is impractical .
on July 12, 2025
Posted by: ex91R
from Delaware
Venting feature is stupid and useless. Does not keep inner cylinder odor free at all. Have to leave door open all the time when not in use to keep it from the musty and moldy odors that are pervasive when this is not done. Going to have to buy a wash bar for it. Ridiculous. This is not even the model that I wanted in the first place. No more GE laundry machines for me... This thing is 2 months old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, July 17, 2025
We recommend cleaning the wash tub regularly to avoid any odors in your front-load washer. Dry around the washer door opening, flexible gasket (including attached hoses) and door glass. These areas should always be clean to ensure a watertight seal. You will notice if you regularly use the ULTRAFRESH VENT System that this will not be required as often. It is however recommended to rinse the washer at least once per month with 1 cup of bleach (or other commercially available product manufactured for this purpose, such as Tide® Washing Machine Cleaner) poured directly into the basket without clothes and using the Self Clean Cycle.
We have also provided some tips to eliminate odor in your washer tub at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820
We have also provided some tips to eliminate odor in your washer tub at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820
Written by a customer while visiting geappliances.com
Customer Rating
1
Already Messing up
on October 3, 2025
Posted by: amstokes1385
[This review was collected as part of a promotion.] Bought brand new after a week washer started leaking
Response from geappliances.comBy Adrian, GE_Appliances, October 3, 2025
We strongly advise scheduling service with our Bodewell technicians to get this leaking issue properly resolved. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY
on October 5, 2025
Posted by: Jackierella
My washer is 1.5 years old. So far we have had to replace the light, the door lock and 2 entire control panels. Just broke again. Waiting for repairman (we did purchase extended warranty through appliance store) for 3rd time and laundry piling. Of course GE 1yr warranty is up, they are making lemons.
Response from geappliances.comBy Diego, GE_Appliances, October 6, 2025
We are sorry to hear your experience and that your unit is not working currently. For better assistance, we recommend continuing to work with your warranty provider.
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Washer!
on November 12, 2025
Posted by: VanR2011
from De Pere, WI
[This review was collected as part of a promotion.] We purchased this washer last April and had it installed shortly after. Of course, 4 months after the warranty expires, the washer no longer turns on and the door is locked shut. We had to unscrew the door to get our clothes out and the last cycle never fully drained. It's definitely an issue with the electronic board, as it was sporadically not working and then now altogether will not turn on. Very disappointed that a washer doesn't work after 16 months. Do not recommend this product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Julia, GE Appliances, November 13, 2025
We'd like to help with your washer. We will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy!
on December 4, 2025
Posted by: Pam0974
This washer cannot get balanced. Even with light load, it is very unstable and shakes terribly.
Response from geappliances.comBy Dianna, GE_Appliances, December 8, 2025
We would like to help and provide some guidance. To help with keeping your washer balanced, we suggest increasing the load size if washing a small load containing heavy and light items. Additionally, make sure you are not overloading the unit. The dry weight of the load should be less than 16 lbs. For additional troubleshooting tips, you can view page 31 in your manual at the link here-https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
Written by a customer while visiting geappliances.com