Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Average customer rating
4
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
88
4 Stars
13
3 Stars
8
2 Stars
8
1 Star
23
82%of customers recommend this product.
(
75 out of
91)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Customer Rating
2
Horrible spin capabilities
on June 4, 2025
Posted by: Vaughn 11
from Denver Colorado
Works ok but has a horrible time spinning out king comforters or mattress pads . If you want a washer you need to babysit all the time this is is it.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, June 6, 2025
We want to help out with your washer and the spin cycle during heavier loads. The first thing we suggest inspecting is if the washer is completely level to the ground. Being on an uneven surface can cause excess movement and balance compensation.
It is also important to sort the load optimally, we recommend not mixing heavy items with lighter items.
If you are still experiencing issues, we do suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
It is also important to sort the load optimally, we recommend not mixing heavy items with lighter items.
If you are still experiencing issues, we do suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
1
Do Not Buy!
on June 30, 2025
Posted by: E12345
This washer is awful. It makes a deafening noise when spinning. It sounds like a gunshot when the water supply turns off and the door latch release is extremely loud too. It shakes violently during spin cycle no matter the size of the load. Service has been out and they didn't do anything about the issue.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, July 7, 2025
We are sorry to hear your experience, and we would like to help you with the sound level of your unit. We will be reaching out via E-mail to gather further information. Please, reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Another disappointment to Match the Pairing Dryer
on July 29, 2025
Posted by: A HUGE disappointment
from Iowa
1 star for the capacity - it does hold a LOT; 1 star for the no mold feature (although its too new to tell - it seems to be better than the last front loads); the rest doesn't deserve much - incredibly noisy (although all reviews did say so ITS SO TRUE); Features for loads are not suitable; Nearly always have to use extra water cycle; Sadly for GE, its a disappointment overall
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 6, 2025
We are happy that you are enjoying this washer's capacity. Your feedback is extremely important to us. We will pass these comments regarding the features and water level along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Does 10 yr limited warranty take care of this
on August 2, 2025
Posted by: Redfeech
from Dilley ,Texas
Washer is barely 2 years old and won’t drain or spin
I would recommend this to a friend!
Features
5
Performance
2
Quality
2
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, August 8, 2025
We're sorry to hear about your washer not draining or spinning. We'd like to help out with this.
We recommend first checking that the drain hose behind the unit is not kinked or clogged. You will want to also check that the pump filter isn't clogged. You can find instructions for cleaning the pump filter on page 21 in the user manual here: https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
We also suggest trying an electronic reset. This can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. If none of the troubleshooting helps, then we recommend scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
We recommend first checking that the drain hose behind the unit is not kinked or clogged. You will want to also check that the pump filter isn't clogged. You can find instructions for cleaning the pump filter on page 21 in the user manual here: https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
We also suggest trying an electronic reset. This can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. If none of the troubleshooting helps, then we recommend scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
1
Regret buying GE
on October 5, 2025
Posted by: Regret buying Ge
Do not buy GE the gasket has mold within a year even with the vent cycles. Waste of money as I have the machine apart to do a yearly (?) gasket replacement
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, October 7, 2025
We'd like to assist with the gasket of your washer. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst washer ever
on January 7, 2026
Posted by: Andymos
This has been the worst appliance experience I’ve ever had. Our GE washer failed in less than two years, with absolutely no warning. After spending money on the replacement part that was needed, the washer still doesn’t work. Now we’re stuck waiting for a technician, without a functioning washer… right after the holidays.
This has been stressful, expensive, and extremely disappointing. For the price, this set should last far longer than two years. I strongly recommend avoiding this washer and dryer set. You’re much better off buying a basic Whirlpool or a Speed Queen.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, January 13, 2026
We'd like to review this situation with your washer further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Washer performance
on January 12, 2026
Posted by: MaryG69
from Ok
Only owned the machine for less than a week and already dealing with technical difficulties.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Don, GE_Appliances, January 16, 2026
We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
GE profile washer
on January 20, 2026
Posted by: WasherGE Profile
from Valparaiso, IN
It's just my husband and I and we bought this washer 2 years ago. The bearing went out already!! Which is going to cost over half of buying a new machine. Don't waste your money!
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, January 21, 2026
We'd like to assist with any issue you're having with the bearing on your washer. We'll be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist.
Written by a customer while visiting geappliances.com