Customer reviews from geappliances.com
GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Average customer rating
4
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
107
4 Stars
15
3 Stars
10
2 Stars
10
1 Star
27
80%of customers recommend this product.
(
82 out of
103)
Customer Reviews for GE Profile - 5.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and UltraFresh Vent System+ With OdorBlock - Jade Green
Customer Rating
4
Great washing machine with a minor issue
on July 16, 2025
Posted by: DanCat90
This washer does a great job and we really like the auto dispense and venting features. We would have rated it five stars but we are currently having an issue fixed by a service tech under warranty, it randomly goes into cancel mode and continues to run. This has happened 3-4 times in the last six months and does not affect the washing machine's performance, just perplexing.
Written by a customer while visiting geappliances.com
Customer Rating
2
GE Washer
on July 15, 2025
Posted by: Viv ant
On bulking bedding AND towels setting, it is so loud it is annoying & embarrassing.
Response from geappliances.comBy Diego, GE_Appliances, July 23, 2025
We want to help you with the sound level of your washer. First, make sure the unit is properly leveled. To check, gently push and pull on the back right and then the back left corners of the washer. If it rocks or feels uneven, adjust the rubber leveling legs until all four are firmly touching the floor and securely locked in place. Proper leveling can help reduce excess noise during operation.
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice large capacity w/great features.
on July 15, 2025
Posted by: TMP21
Love the large capacity. Great options for different settings. Auto dispense is great!!
Written by a customer while visiting geappliances.com
Customer Rating
1
Ventilation does not work and is impractical .
on July 12, 2025
Posted by: ex91R
from Delaware
Venting feature is stupid and useless. Does not keep inner cylinder odor free at all. Have to leave door open all the time when not in use to keep it from the musty and moldy odors that are pervasive when this is not done. Going to have to buy a wash bar for it. Ridiculous. This is not even the model that I wanted in the first place. No more GE laundry machines for me... This thing is 2 months old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, July 17, 2025
We recommend cleaning the wash tub regularly to avoid any odors in your front-load washer. Dry around the washer door opening, flexible gasket (including attached hoses) and door glass. These areas should always be clean to ensure a watertight seal. You will notice if you regularly use the ULTRAFRESH VENT System that this will not be required as often. It is however recommended to rinse the washer at least once per month with 1 cup of bleach (or other commercially available product manufactured for this purpose, such as Tide® Washing Machine Cleaner) poured directly into the basket without clothes and using the Self Clean Cycle.
We have also provided some tips to eliminate odor in your washer tub at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820
We have also provided some tips to eliminate odor in your washer tub at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820
Written by a customer while visiting geappliances.com
Customer Rating
5
Best one yet
on July 7, 2025
Posted by: JPBFL
Incredible!!! The GE washer has far surpassed all previous washers we have owned!! Finally a front load that vents itself-and does a good job! Capacity has adapted to everything we have washed! Numerous cycle choices allows better adaptation to fabrics-LOVE how well every load looks, smells and feels after cycle completion.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do Not Buy!
on June 30, 2025
Posted by: E12345
This washer is awful. It makes a deafening noise when spinning. It sounds like a gunshot when the water supply turns off and the door latch release is extremely loud too. It shakes violently during spin cycle no matter the size of the load. Service has been out and they didn't do anything about the issue.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, July 7, 2025
We are sorry to hear your experience, and we would like to help you with the sound level of your unit. We will be reaching out via E-mail to gather further information. Please, reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Capacity 👍🏻, Looks: 👍🏻, Noise: LOUD/WHY? 👎🏻
on June 27, 2025
Posted by: Green GE Profile Dryer
from Enfield, CT
Capacity: EXCELLENT!
Attractiveness: A BEAUTY!
Manufacturing: QUESTIONABLE
Noise: RIDICULOUSLY LOUD. Why? Can hear this thing throughout my house, no matter the room or level of home, doors open or closed throughout.
Please reply to help me understand why this has been produced in a way that this noise occurs?
Strongly contemplating a return as I just purchased it.
Attractiveness: A BEAUTY!
Manufacturing: QUESTIONABLE
Noise: RIDICULOUSLY LOUD. Why? Can hear this thing throughout my house, no matter the room or level of home, doors open or closed throughout.
Please reply to help me understand why this has been produced in a way that this noise occurs?
Strongly contemplating a return as I just purchased it.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Diego, GE_Appliances, July 1, 2025
We would like to help you with the sound level of your washer. We recommend ensuring the load is balanced, as unbalanced loads can cause the cycles to be louder than normal. You can balance your load by pausing the unit, opening the door, and manually redistributing the load. To check the machine, run a rinse and spin cycle with no clothes. Additionally, make sure the unit is properly leveled to the floor by pushing and pulling on the back right and then back left of your washer to check if it is level. For additional troubleshooting, you can visit page 32 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--crMY4WWq--/c7cd23acabd0dde381486804fd70bf93a72f5b8b.pdf
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Efficient
on June 20, 2025
Posted by: John Redondo
It can wash a lot of clothes in one wash makes it so efficient.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com