Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
54
4 Stars
13
3 Stars
5
2 Stars
4
1 Star
7
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Ron Craig
Frequency of use:Daily
Verified Purchase:Yes
Great router for the price. Works well with Asus Mesh. Can't compain. Love Asus products!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Excellent speed and coverage. Missing monthly total intetnet usage meter on app. No USB port.
Written by a customer while visiting https://www.asus.com
Posted by: Thomas H
Verified Purchase:Yes
So far this router has been rock solid. I had been trying to get by with cheaper ones in the belief that even if I had to replace them at times I'd still ultimately save money. But going through four routers in a little over 5 years is insane. So I'm in for the long haul on this one. No issues with speed or connectivity.
Written by a customer while visiting https://www.asus.com
Posted by: mR_sMoke
Frequency of use:Daily
Verified Purchase:Yes
For some reason I can't click apply on some things on SOME of the router configuration pages, such as wireless mac address filter. Other than that, works great.
Written by a customer while visiting https://www.asus.com
Posted by: GB-AK
Frequency of use:Daily
Verified Purchase:Yes
I purchased it specifically to add to my existing (RT-AC66U B1) router via the AiMesh. Devices connected to it seem to lose connections to the internet quite often. Also using the ASUS app, it looks like more devices connect to the RT-AC66U router than the RT-AX1800s even though the RT-AX1800s is closer to it. One is on the 1st floor the other on the 2nd floor. I am thinking about returning it.
Response from https://www.asus.comBy CLM, September 5, 2024
Dear GB-AK,
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problem.
To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly and stable. Try resetting the mesh routers and reconfigure or setup the devices.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problem.
To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly and stable. Try resetting the mesh routers and reconfigure or setup the devices.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Cee Jay
Frequency of use:Daily
Verified Purchase:Yes
It took some reasoning to set up but works well so far 👍🏽
Written by a customer while visiting https://www.asus.com
Posted by: Rod K
Verified Purchase:Yes
Using as an access point, works great and the mobile app is nice.
Written by a customer while visiting https://www.asus.com
Posted by: Apaul90529
Verified Purchase:Yes
Very easy to install. Dashboard is easy to get too. Had some signal issues and was not easy to figure out how to get the best signal throughout the house. But is does work very well and all devices are now connected.
Written by a customer while visiting https://www.asus.com