Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
87
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Sunshine Girl
Frequency of use:Daily
Verified Purchase:Yes
I haven't had anything like this router ever so It's WOW! I live in a small unit with a wall to wall neighbor attached because it's a duplex and I needed something with a high security to kick the neighbor off of my service because he's constantly on me. I know this because service suddenly got better when I set this beautiful RT-AX1800 up and secured it he went crazy not able to attach. Thank You Very much Asus
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Customer Rating
3
This is good for one thing for me. It is a access
on September 7, 2026
Posted by: Craig
Frequency of use:Daily
Verified Purchase:Yes
It is nice and sleek looking it can’t handle the work load for me
I would recommend this to a friend!
Response from https://www.asus.comBy ASUS Customer Loyalty US Support, September 7, 2026
Dear Craig,
We regret to learn that you are experiencing not connecting issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412010246-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
We regret to learn that you are experiencing not connecting issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412010246-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
Written by a customer while visiting https://www.asus.com
Posted by: Stephen
Frequency of use:Daily
Verified Purchase:Yes
In short, it works like one would hope. It's reliable, connecting to the wireless signal is quick, and it provides excellent signal strength throughout my mid-sized home and when I'm outside in the yard.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Joe S
Verified Purchase:Yes
My old ASUS was from 2019 and all of a sudden, I had a dead zone and could not make calls from my office. Installed this router and problem solved......
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Bronccat
Frequency of use:Daily
Verified Purchase:Yes
Weak signal, running in 3 houses and all have issues. They are 30' apart (main from node) and node isn't reliable. And 5g on the node is weak at 10'. I have optimized several times.
Response from https://www.asus.comBy CLM, August 6, 2026
Dear Bronccat,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing weak signal. To resolve this problem, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing weak signal. To resolve this problem, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Easy set up and works great!! Easy to use instructions
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
An excellent wifi router without the baggage or security issues that go with either of the other two major companies that make wifi routers.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Chris K
Verified Purchase:Yes
Excellent WiFi router. Easy to set up and works well with a second one in AI Meah mode to provide whole house WiFi
Would definitely recommend this
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com