Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
73
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
11
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Oldwizard
Frequency of use:Daily
Verified Purchase:Yes
Very disappointed with the V2 RT-AX1800S. I was replacing a 1800S V1 that had performed well but got glitch. I restored the V1 config to the V2 and it booted ok with some aimesh nodes needing to be rebooted. That seemed to work until aiprotection seemed to cause nodes to not be visible in the GUI.. Clients all active just the GUI was sluggish. I let it sit overnight thinking it just needed to process thru getting the nodes worked out. Nothing was better after overnight. Aimesh in gui shows nodes but 0 clients although it is clear the clients are all working thru their nodes. Basically the V2 can't seem to handle mapping 5 nodes and 33 clients. It will be returned.
Response from https://www.asus.comBy CLM, July 9, 2025
Dear Oldwizard,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if your nodes are not visible once AiProtection was enabled. To resolve this, check if your network configurations on your nodes matches the router's settings, and the router's security credentials matches your ISP's modem information. Once network settings were verified correctly, try to power cycle the router and your nodes. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if your nodes are not visible once AiProtection was enabled. To resolve this, check if your network configurations on your nodes matches the router's settings, and the router's security credentials matches your ISP's modem information. Once network settings were verified correctly, try to power cycle the router and your nodes. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Fine Router for Average Size Home/Common Usage
on August 22, 2023
Posted by: CommonUser
Verified Purchase:Yes
This is my third ASUS router. The first developed a spring problem with the on/off switch which was a known issue for that model; the second was fried in an electrical storm. But, they both functioned perfectly and has a nice user interface. So, when I needed another router, I really didn't look any further after a technician alerted me I should be looking for an "ax" router. I live in a bi-level home with about 1,250 sq ft of living space on each level. Only two people with demands on the wi-fi. Need wi-fi to the TV, audio receiver, Roku units on three upstairs TV's, Alexa, phones, tablets, laptop, security cameras, garage door opener, and an occasional guest. Of course, not all devices make demands all at the same time. I get an acceptable signal when I'm on the outside back deck or in the attached garage. The most distant device is a camera outside the garage which is about 40 ft through concrete block wall and two wood stud walls and I have two out of three bars of signal to that device. I have a wi-fi analyzer to view the signal strength in all parts of the house and get a "green" virtually everywhere. However, the speed delivered is different depending on the band being used. Many recommend naming both bands the same and letting the device select which band is best. However, I don't do that. I first identified an acceptable signal, and then tested the through speed for each device in each area and then set each device to use the band that delivers the fastest speed. The main TV and audio receiver in the family room is next room to the router so I set them to use the 5GHz band. The iPhones seem to work best on the 5GHz band, and I let virtually all the other devices use the 2.4GHz band. In a perfect world, with all devices in the house up-to-date with the latest/greatest wi-fi technology, then I'd consider giving both bands the same name and just let the device pick the best band. In the month this device has been installed, it hasn't missed a beat. Can be installed and used by it's defaults. User interface is very similar to previous ASUS interfaces except for an appearance facelift. I'd say this router is just fine for a house the size of mine and satisfies the needs of common wi-fi usage. Sure, I'd buy it again.
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Kudos to the ASUS team for their assistance!
on September 25, 2023
Posted by: KB2316
Verified Purchase:Yes
I wanted to express how exceptionally outstanding the customer service I received for my ASUS Router was. The support team went above and beyond to assist me with my technical issues, and their responsiveness and expertise truly impressed me. Kudos to the ASUS team for their exceptional service!
Written by a customer while visiting https://www.asus.com
Customer Rating
5
great router for the price and maybe a bit more.
on December 5, 2023
Posted by: jl_boston
Frequency of use:Daily
Verified Purchase:Yes
this is my third asus router - I finished the basement and added this as an ai-mesh node. Very easy to add to the mesh and works as advertised. Throughput is identical to the master router and the other node.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Mountain Man
Frequency of use:Daily
Verified Purchase:Yes
Does not work with AIMesh keeps restarting defective item. This item only lasted 3 months and stopped working.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, December 16, 2024
Dear Mountain Man,
We certainly understand your disappointment and the inconvenience this may have caused if the router stop suddenly.
All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the router is restarting suddenly, please check if the router is in a well-ventilated location to prevent it from overheating. Random restart is typically cause by overheating. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine the root cause so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused if the router stop suddenly.
All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the router is restarting suddenly, please check if the router is in a well-ventilated location to prevent it from overheating. Random restart is typically cause by overheating. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine the root cause so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Surfer
Frequency of use:Daily
Verified Purchase:Yes
Easy to set and broadcast further than most routers out there.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Meeks2K18
Frequency of use:Daily
Verified Purchase:Yes
My phone did not save my password or username and there is no way to reset either and now I cant login to do any changes on my router like setting up a vpn.
Response from https://www.asus.comBy CLM, November 3, 2025
Dear Meeks2K18,
Thank you for your comment.
We do understand the inconvenience this may have caused if you're unable to login on the ASUS application. If you cannot access this router to reset your username and password, you need to perform a factory reset on this router to regain access. To do this, locate the RESET button on the router, press and hold it for 5-10 seconds until the power light starts to flash, then release and wait for the router to reboot with its default settings (usually admin/admin). Once reset, you will be able to set up a new username and password through the ASUS Router app or web GUI.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand the inconvenience this may have caused if you're unable to login on the ASUS application. If you cannot access this router to reset your username and password, you need to perform a factory reset on this router to regain access. To do this, locate the RESET button on the router, press and hold it for 5-10 seconds until the power light starts to flash, then release and wait for the router to reboot with its default settings (usually admin/admin). Once reset, you will be able to set up a new username and password through the ASUS Router app or web GUI.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: SamMa
Frequency of use:Daily
Verified Purchase:Yes
My ipad stops connecting to the internet. I have to click on optimize on the asus app to make it reconnect. All my devices stopped connecting to the internet, i had to reboot the asus router to make them work. I will returning it to the store.
Response from https://www.asus.comBy CLM, November 5, 2025
Dear SamMa,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if your Ipad and other devices stop connecting to the internet. To resolve this, try restarting both your modem and router, checking for firmware updates for the router, and trying to reset the router to factory settings. Check if ISP's internet service or connection is working properly or stable. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if your Ipad and other devices stop connecting to the internet. To resolve this, try restarting both your modem and router, checking for firmware updates for the router, and trying to reset the router to factory settings. Check if ISP's internet service or connection is working properly or stable. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com