Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
87
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: x---------
Verified Purchase:Yes
Works great , easy to install , Has much longer range than my old Linksys.
Written by a customer while visiting https://www.asus.com
Posted by: Bugeater
Verified Purchase:Yes
We signed up to a Spectrum account for internet service, first time in a long time with a cable company. They provided a modem but I needed a router. We narrowed down our possible picks and our past involvement with ASUS products directed us to this router. It set up well and we have good signal throughout our home.
Written by a customer while visiting https://www.asus.com
Posted by: Againben
Frequency of use:Daily
Verified Purchase:Yes
This router was purchased to serve as an extention on our local network, it lacked basic settings to support the primary router in its job and ultimately died just a short time after the end of the warranty period. If you are hoping for a reliable product to last a few years, this isn't it.
Response from https://www.asus.comBy CLM, November 12, 2024
Dear Againben,
We certainly understand your disappointment with the router and the inconvenience this may have caused if it stop working after warranty ends.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this router not working after warranty ends is a random problem. This router has all the features of an industry-standard access point, media bridge, repeater or a router.
If you need further assistance with the router or other ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment with the router and the inconvenience this may have caused if it stop working after warranty ends.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this router not working after warranty ends is a random problem. This router has all the features of an industry-standard access point, media bridge, repeater or a router.
If you need further assistance with the router or other ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Jai Lewis
Frequency of use:Daily
Verified Purchase:Yes
As with every Asus product I have owned and currently own, this router does everything you want and then goes beyond. Great stuff!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Always disconnecting when in app and devices don't show it barley keeps 5 devices connected.seems like it has a lot of bugs to work out
Response from https://www.asus.comBy CLM, November 5, 2024
Dear Valued Customer,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409008100-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409008100-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Written by a customer while visiting https://www.asus.com
Posted by: Apaul90529
Verified Purchase:Yes
Very easy to install. Dashboard is easy to get too. Had some signal issues and was not easy to figure out how to get the best signal throughout the house. But is does work very well and all devices are now connected.
Written by a customer while visiting https://www.asus.com
Posted by: Johnny z101
Verified Purchase:Yes
The worst ever registration process I have ever encountered. The router is not worth the headache to go through the hassle to open account,register etc. I never got to the actual page to clear cache etc. I should have known when the system generated password wasn't accepted for several tries after mine was rejected. I'm tossing yours in the trash and using the one IO replaced it with..... that works better any way. In short; a joke all the way through the several hour hassle to get nothing other than an account opened ,sad folks !!!
Response from https://www.asus.comBy CLM, September 14, 2024
Dear Johnny z101,
We are sorry to hear that you are experiencing issues with configuring your account password. We stand behind our product and continuously strive to improve our processes to achieve customer service excellence.
Please follow the troubleshooting steps in our FAQ below. If you have completed all the steps and still face issues, reach out to us via email at customerloyalty@asus.com. Kindly include the link to this review for reference. We will do our best to resolve your case promptly.
Your feedback is valuable as it helps us improve ASUS support channels. Please refer to this case number (N2409020810-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1044653/
https://www.asus.com/support/faq/1016107/
We are sorry to hear that you are experiencing issues with configuring your account password. We stand behind our product and continuously strive to improve our processes to achieve customer service excellence.
Please follow the troubleshooting steps in our FAQ below. If you have completed all the steps and still face issues, reach out to us via email at customerloyalty@asus.com. Kindly include the link to this review for reference. We will do our best to resolve your case promptly.
Your feedback is valuable as it helps us improve ASUS support channels. Please refer to this case number (N2409020810-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1044653/
https://www.asus.com/support/faq/1016107/
Written by a customer while visiting https://www.asus.com
Posted by: Rod K
Verified Purchase:Yes
Using as an access point, works great and the mobile app is nice.
Written by a customer while visiting https://www.asus.com