Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
69
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
10
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Dalton
Frequency of use:Daily
Verified Purchase:Yes
Works perfectly real fast, just wish signals was combined on this model but that’s fine with me
Written by a customer while visiting https://www.asus.com
Posted by: RIFFMAN
Verified Purchase:Yes
Have 2 as home is 80% Wi-Fi. GB Ethernet between Routers.
Written by a customer while visiting https://www.asus.com
Posted by: David Chatham
Frequency of use:Daily
Verified Purchase:Yes
This is so easy to setup, and secure it for the best privacy, took me less than 10 minutes from start to finish!! I'm more than happy with this!!! If I could give you more than 5 stars I would..
Written by a customer while visiting https://www.asus.com
Customer Rating
4
Straight forward installation but has issues.
on February 28, 2024
Posted by: Bob456
Frequency of use:Daily
Verified Purchase:Yes
This router was straight forward to unpack and install. The only issue I have is the wifi speed. I replaced an older ASUS wifi router. I have fiber now and the speed indicated at the WAN port is 1 Gb. However my wifi speed is about 300 Mb. I bought this to maximize the highest speed possible but it's speed is the same as the older router. Not sure why.
Written by a customer while visiting https://www.asus.com
Posted by: GarySamaniego
Frequency of use:Daily
Verified Purchase:Yes
It's been very good. Setup was a little confusing but not too bad.
Written by a customer while visiting https://www.asus.com
Posted by: drahcir77
Frequency of use:Daily
Verified Purchase:Yes
The router does as expected when it comes to WiFi and Ethernet but the VPN speed is very slow.
Response from https://www.asus.comBy CLM, October 15, 2024
Dear drahcir77,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409020810-0002) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409020810-0002) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Fritosport
Frequency of use:Daily
Verified Purchase:Yes
I purchased this to use as an AI mesh node and it was surprisingly easy to set up. Very reliable and has definitely worked well so far with my devices and coverage for our 2 level house.
Written by a customer while visiting https://www.asus.com
Posted by: JB Nonya
Frequency of use:Daily
Verified Purchase:Yes
Documentation for setting up a VPN is OK but not great for noobs
Written by a customer while visiting https://www.asus.com