Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
87
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Armchair Reviews
Verified Purchase:Yes
Looks stylish but drops wifi frequently. Poor control interface in the Android app. Overall unreliable when used for work. I returned this product in favor of a cable modem/router combo from another manufacturer
Response from https://www.asus.comBy ASUS Customer Loyalty US Support, April 26, 2025
We regret to learn that you are experiencing performance issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409008100-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-How to improve Wi-Fi Connection https://www.asus.com/support/faq/1047919/
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409008100-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-How to improve Wi-Fi Connection https://www.asus.com/support/faq/1047919/
Written by a customer while visiting https://www.asus.com
Posted by: JRM122
Frequency of use:Daily
Verified Purchase:Yes
This ASUS router was easy to set up and is a huge improvement over my previous router. Signal is strong and corrected many of the connection problems I previously had in the house.
Written by a customer while visiting https://www.asus.com
Posted by: Jay Kelley
Verified Purchase:Yes
The mbps internet download and upload speeds for my old router ranged between 16 and 75...same with upload speeds. My new ASUS RT-AX1800s for downloads averaged 475mbps and 530 mbps for uploads. The installation was very well documented and the ASUS smart phone app was truly helpful. The installation instructions were clear, succinct, well diagrammed and even at my age, 85, easy to implement.
Written by a customer while visiting https://www.asus.com
Posted by: bamuell
Frequency of use:Daily
Verified Purchase:Yes
Great router with lot of functionality on a reasonable price
Written by a customer while visiting https://www.asus.com
Posted by: fgkarelectech
Frequency of use:Daily
Verified Purchase:Yes
Great Router easy setup. Used in AIMESH setup. Love these products
Written by a customer while visiting https://www.asus.com
Posted by: Devin LaTroy Hester
Frequency of use:Daily
Verified Purchase:Yes
Help me to get reconnected however didn't help me to stay secured!
Response from https://www.asus.comBy CLM, April 1, 2025
Dear Devin LaTroy Hester,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if your router is not secured. To secure your router, enable AiProtection, use strong and unique passwords for both the wireless network and router login. For helpful tips on how to secure your router, please visit our product support page at: https://www.asus.com/us/support/faq/1039292/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if your router is not secured. To secure your router, enable AiProtection, use strong and unique passwords for both the wireless network and router login. For helpful tips on how to secure your router, please visit our product support page at: https://www.asus.com/us/support/faq/1039292/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Dallas L.
Verified Purchase:Yes
Satisfying Purchase | Easy Setup | Ease of Access App
Written by a customer while visiting https://www.asus.com
Posted by: Johnny R
Frequency of use:Daily
Verified Purchase:Yes
I am disappointed that I cannot just simply extend my current wifi without it creating its own network. I need to walk around my house and roam from my AT&T router to the ASUS router seemingly. The only option close to what I need makes you connect wireless to your existing WiFi but I need to connect via wired connection that’s why I bought this device but not able to
Response from https://www.asus.comBy CLM, March 25, 2025
Dear Johnny R,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak signal strength. Certainly this router will extent your WIFI coverage or range. Typically, the coverage of this router is up to 4,800 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway
between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. For helpful tips on how to setup the router correctly, please visit our Product Support page at: https://www.asus.com/support/faq/1016107/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak signal strength. Certainly this router will extent your WIFI coverage or range. Typically, the coverage of this router is up to 4,800 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway
between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. For helpful tips on how to setup the router correctly, please visit our Product Support page at: https://www.asus.com/support/faq/1016107/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com