Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
87
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Eagles
Frequency of use:Daily
Verified Purchase:Yes
Had to replace my 5 year old router. So I pick Asus because I like what I read.
Written by a customer while visiting https://www.asus.com
Posted by: Rocker357
Frequency of use:Daily
Verified Purchase:Yes
I am using it as a mesh extender with my ASUS RT-AX86U (AX5700)
Written by a customer while visiting https://www.asus.com
Posted by: Oldwizard
Frequency of use:Daily
Verified Purchase:Yes
Very disappointed with the V2 RT-AX1800S. I was replacing a 1800S V1 that had performed well but got glitch. I restored the V1 config to the V2 and it booted ok with some aimesh nodes needing to be rebooted. That seemed to work until aiprotection seemed to cause nodes to not be visible in the GUI.. Clients all active just the GUI was sluggish. I let it sit overnight thinking it just needed to process thru getting the nodes worked out. Nothing was better after overnight. Aimesh in gui shows nodes but 0 clients although it is clear the clients are all working thru their nodes. Basically the V2 can't seem to handle mapping 5 nodes and 33 clients. It will be returned.
Response from https://www.asus.comBy CLM, July 9, 2025
Dear Oldwizard,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if your nodes are not visible once AiProtection was enabled. To resolve this, check if your network configurations on your nodes matches the router's settings, and the router's security credentials matches your ISP's modem information. Once network settings were verified correctly, try to power cycle the router and your nodes. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if your nodes are not visible once AiProtection was enabled. To resolve this, check if your network configurations on your nodes matches the router's settings, and the router's security credentials matches your ISP's modem information. Once network settings were verified correctly, try to power cycle the router and your nodes. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Mycal
Frequency of use:Daily
Verified Purchase:Yes
Works well. 3rd Asus router. All have lasted me years.
Written by a customer while visiting https://www.asus.com
Posted by: John 4
Frequency of use:Daily
Verified Purchase:Yes
Really good for the price no complaints other than the app gets a lil tricky
Written by a customer while visiting https://www.asus.com
Posted by: Bolson
Frequency of use:Daily
Verified Purchase:Yes
This has been a great addition to my network. So easy to set up.
Written by a customer while visiting https://www.asus.com
Posted by: Paully420
Frequency of use:Daily
Verified Purchase:Yes
Great router, works fast, proper good router, so much better than a scrappy tp-link that's for sure.
Written by a customer while visiting https://www.asus.com
Posted by: Swamp thing 7680
Frequency of use:Daily
Verified Purchase:Yes
The APP CAN'T find the router. This should happen automatically, but it is not happening.Support is a joke.
Response from https://www.asus.comBy CLM, May 20, 2025
Dear Swamp thing 7680,
Thank you for your feedback.
We do understand your disappointment with the quality of your recent customer service experience and the inconvenience this may have caused if the ASUS application will not find the router automatically. To resolve this issue, ensure your phone is connected to your home Wi-Fi network, try doing a power cycle by unplugging the router, wait for about a minute, then plug it back in. If the problem persists, try pressing the reset button on the back of the router for 5-10 seconds, then release, and update the router's firmware if outdated. The most current firmware is posted at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Lastly, reinstall the application. Additionally, check if this router's security credentials matches with your ISP's modem/gateway security information. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We do understand your disappointment with the quality of your recent customer service experience and the inconvenience this may have caused if the ASUS application will not find the router automatically. To resolve this issue, ensure your phone is connected to your home Wi-Fi network, try doing a power cycle by unplugging the router, wait for about a minute, then plug it back in. If the problem persists, try pressing the reset button on the back of the router for 5-10 seconds, then release, and update the router's firmware if outdated. The most current firmware is posted at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Lastly, reinstall the application. Additionally, check if this router's security credentials matches with your ISP's modem/gateway security information. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com