Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
87
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Alex T.
Verified Purchase:Yes
I found this router for my home to keep safe my network and have an independent testing lab for my testing. Easy to config, easy to set different networks, like the trend micro protection. Love it
Written by a customer while visiting https://www.asus.com
Posted by: Steve Ga
Frequency of use:Daily
Verified Purchase:Yes
Some improvement noted by replacing my old router. The true test will be holiday Zoom calls.
Written by a customer while visiting https://www.asus.com
Posted by: Bmoney31690
Frequency of use:Daily
Verified Purchase:Yes
Great speed at a good price I would definitely recommend this router
Written by a customer while visiting https://www.asus.com
Posted by: asthar00
Frequency of use:Daily
Verified Purchase:Yes
Excellent modem extender, I fixed my problem with low signal in my home. I live in a home with concrete walls ans was unable to get a strong signal with my old extender. Problem solved with the ASUS. No more poor sigaml in the rooms at home. I was not able to stream games to my ps5 due to a poor signal. Happy customer here.
Written by a customer while visiting https://www.asus.com
Customer Rating
3
RT-AX1800S NOT Built for Multi-Device Security
on November 9, 2025
Posted by: rvm8502
Verified Purchase:Yes
Below average router for the price with very limited customization features for traffic monitoring, analysis or blocking. Not designed with robust security or flexibility in mind.
Response from https://www.asus.comBy CLM, November 10, 2025
Dear Rvm8502,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if it did not meet your expectations. This router was built for multi-device security usingthe AiProtection Classic, a commewrcial-grade network security software by Tren Micro, It automatically protects all connected devices, including those without their own antivirus software (like IoT devices). Additionally, it provides a comparehensive suite of features for traffic monitoring, analysis, and blocking through its built-in ASUSWRT firmware. For helpful tips on how to customize your security settings through AiProtection, visit our Product Support page at: https://www.asus.com/support/faq/1008719/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if it did not meet your expectations. This router was built for multi-device security usingthe AiProtection Classic, a commewrcial-grade network security software by Tren Micro, It automatically protects all connected devices, including those without their own antivirus software (like IoT devices). Additionally, it provides a comparehensive suite of features for traffic monitoring, analysis, and blocking through its built-in ASUSWRT firmware. For helpful tips on how to customize your security settings through AiProtection, visit our Product Support page at: https://www.asus.com/support/faq/1008719/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: SamMa
Frequency of use:Daily
Verified Purchase:Yes
My ipad stops connecting to the internet. I have to click on optimize on the asus app to make it reconnect. All my devices stopped connecting to the internet, i had to reboot the asus router to make them work. I will returning it to the store.
Response from https://www.asus.comBy CLM, November 5, 2025
Dear SamMa,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if your Ipad and other devices stop connecting to the internet. To resolve this, try restarting both your modem and router, checking for firmware updates for the router, and trying to reset the router to factory settings. Check if ISP's internet service or connection is working properly or stable. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if your Ipad and other devices stop connecting to the internet. To resolve this, try restarting both your modem and router, checking for firmware updates for the router, and trying to reset the router to factory settings. Check if ISP's internet service or connection is working properly or stable. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Meeks2K18
Frequency of use:Daily
Verified Purchase:Yes
My phone did not save my password or username and there is no way to reset either and now I cant login to do any changes on my router like setting up a vpn.
Response from https://www.asus.comBy CLM, November 3, 2025
Dear Meeks2K18,
Thank you for your comment.
We do understand the inconvenience this may have caused if you're unable to login on the ASUS application. If you cannot access this router to reset your username and password, you need to perform a factory reset on this router to regain access. To do this, locate the RESET button on the router, press and hold it for 5-10 seconds until the power light starts to flash, then release and wait for the router to reboot with its default settings (usually admin/admin). Once reset, you will be able to set up a new username and password through the ASUS Router app or web GUI.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand the inconvenience this may have caused if you're unable to login on the ASUS application. If you cannot access this router to reset your username and password, you need to perform a factory reset on this router to regain access. To do this, locate the RESET button on the router, press and hold it for 5-10 seconds until the power light starts to flash, then release and wait for the router to reboot with its default settings (usually admin/admin). Once reset, you will be able to set up a new username and password through the ASUS Router app or web GUI.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: RabidBeagle
Frequency of use:Daily
Verified Purchase:Yes
Not really impressed. Will probably return. Too slow
Response from https://www.asus.comBy CLM, November 3, 2025
Dear RabidBeagle,
Thank you for your comment.
We do understand your impression with this router and the inconvenience this may have caused if you are experiencing slow connection speed.
To resolve this issue, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Check if the PC or device connecting to the router is working properly and within range to the router, and ISP's internet service or connection is working properly or stable. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your impression with this router and the inconvenience this may have caused if you are experiencing slow connection speed.
To resolve this issue, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Check if the PC or device connecting to the router is working properly and within range to the router, and ISP's internet service or connection is working properly or stable. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com