Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
87
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Lazerman
Frequency of use:Daily
Verified Purchase:Yes
So far so good, I have used every unit out there as my netgear unit failed after 5 months, my job recommended the Asus brand router so we will see how it holds up as I need to pull a lot of video for work.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Manny
Frequency of use:Daily
Verified Purchase:Yes
The easiest routers to set up just normal use may be 14 devices max on wifi . unit is faster replaced another brand 14years old use for streaming , web surfing worth every penny I would
recommend .
recommend .
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Vicki
Frequency of use:Daily
Verified Purchase:Yes
This is a great product! We had to get a new router after a storm blew the other one. And we’re so impressed with the quality and speed.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Joel McLemore
Verified Purchase:Yes
It is a pretty device, and the ethernet worked brilliantly. I was unable to get the wifi to run, despite assistance from ASUS support team. Their closing line was that I needed to contact my ISP provider, even though my ancient Arris surfboard worked great on the same connections.
Response from https://www.asus.comBy CLM, May 6, 2026
Dear Joel McLemore,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing problem connecting wirelessly. To resolve the wireless connection problem, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Furthermore, verify if the router's security credentials matches with your ISP's modem information. Check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem and ISP's internet service or connection is working properly or stable. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. For helpful tips on how to setup the router successfully, visit our product support page: https://www.asus.com/support/faq/1016107/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing problem connecting wirelessly. To resolve the wireless connection problem, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Furthermore, verify if the router's security credentials matches with your ISP's modem information. Check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem and ISP's internet service or connection is working properly or stable. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. For helpful tips on how to setup the router successfully, visit our product support page: https://www.asus.com/support/faq/1016107/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Paul
Frequency of use:Daily
Verified Purchase:Yes
Works as advertised. Why should there be a minimum number of characters if you want to review?
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I set this router up as an additional node on my AI-Mesh network. It was easy to setup.
Written by a customer while visiting https://www.asus.com
Posted by: ross49
Frequency of use:Daily
Verified Purchase:Yes
Easy to install, good price point, excellent speed
Written by a customer while visiting https://www.asus.com
Posted by: jerzyjoe
Frequency of use:Daily
Verified Purchase:Yes
I got over 12 years of trouble-free service from my ASUS RT-N66U Dark Knight Wifi Router before it started showing signs of a possible failure. There was no question as to which brand I would choose to replace it. I didn't spend a lot of money for the RT-N66U and I didn't have to spend much for my new RT-AX 1800. This means a lot to a retired guy on a fixed income. Got my fingers crossed and hoping for the best.
Written by a customer while visiting https://www.asus.com