Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
79
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
14
92%of customers recommend this product.
(
35 out of
38)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Mark de
Frequency of use:Daily
Verified Purchase:Yes
No support, router won't work , tried for hours to get router to recognize any devices
Response from https://www.asus.comBy Customer Service, March 4, 2026
Dear Valued Customer,
We're truly sorry for the hours of frustration with your non-functional router and lack of support. This is not the experience we want. Please try a full power cycle (unplug the router and modem for 60 seconds, then plug the modem, then the router). If devices still aren't recognized, contact us immediately at customerloyalty@asus.com. We are committed to resolving this directly for you. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
We're truly sorry for the hours of frustration with your non-functional router and lack of support. This is not the experience we want. Please try a full power cycle (unplug the router and modem for 60 seconds, then plug the modem, then the router). If devices still aren't recognized, contact us immediately at customerloyalty@asus.com. We are committed to resolving this directly for you. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Written by a customer while visiting https://www.asus.com
Posted by: Dean Woody
Frequency of use:Daily
Verified Purchase:Yes
Good firmware, menu etc. Not as "brainy" as openWRT, Things seem straight, reasonable without getting lost in the woods. So far no surprises More security (free) than my old router, big reason I bought.
Written by a customer while visiting https://www.asus.com
Posted by: jerzyjoe
Frequency of use:Daily
Verified Purchase:Yes
I got over 12 years of trouble-free service from my ASUS RT-N66U Dark Knight Wifi Router before it started showing signs of a possible failure. There was no question as to which brand I would choose to replace it. I didn't spend a lot of money for the RT-N66U and I didn't have to spend much for my new RT-AX 1800. This means a lot to a retired guy on a fixed income. Got my fingers crossed and hoping for the best.
Written by a customer while visiting https://www.asus.com
Posted by: ross49
Frequency of use:Daily
Verified Purchase:Yes
Easy to install, good price point, excellent speed
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I set this router up as an additional node on my AI-Mesh network. It was easy to setup.
Written by a customer while visiting https://www.asus.com
Posted by: Paul
Frequency of use:Daily
Verified Purchase:Yes
Works as advertised. Why should there be a minimum number of characters if you want to review?
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Joel McLemore
Verified Purchase:Yes
It is a pretty device, and the ethernet worked brilliantly. I was unable to get the wifi to run, despite assistance from ASUS support team. Their closing line was that I needed to contact my ISP provider, even though my ancient Arris surfboard worked great on the same connections.
Response from https://www.asus.comBy CLM, May 6, 2026
Dear Joel McLemore,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing problem connecting wirelessly. To resolve the wireless connection problem, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Furthermore, verify if the router's security credentials matches with your ISP's modem information. Check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem and ISP's internet service or connection is working properly or stable. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. For helpful tips on how to setup the router successfully, visit our product support page: https://www.asus.com/support/faq/1016107/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing problem connecting wirelessly. To resolve the wireless connection problem, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Furthermore, verify if the router's security credentials matches with your ISP's modem information. Check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem and ISP's internet service or connection is working properly or stable. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. For helpful tips on how to setup the router successfully, visit our product support page: https://www.asus.com/support/faq/1016107/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com