Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
69
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
10
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Rocker357
Frequency of use:Daily
Verified Purchase:Yes
I am using it as a mesh extender with my ASUS RT-AX86U (AX5700)
Written by a customer while visiting https://www.asus.com
Posted by: Eagles
Frequency of use:Daily
Verified Purchase:Yes
Had to replace my 5 year old router. So I pick Asus because I like what I read.
Written by a customer while visiting https://www.asus.com
Posted by: AndySt
Frequency of use:Daily
Verified Purchase:Yes
Easy installation and great speeds. The product was as advertised.
Written by a customer while visiting https://www.asus.com
Posted by: JBworks
Frequency of use:Daily
Verified Purchase:Yes
Comprehensive AI protected router with VPN protection. You NEED to UPGRADE to this!
Written by a customer while visiting https://www.asus.com
Posted by: Eman Cilbup
Frequency of use:Daily
Verified Purchase:Yes
Easy setup/configuration. Works when NetGear router didn't.
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Still not 100 but I haven’t thrown it out yet
on September 7, 2025
Posted by: RC Sanders
Frequency of use:Daily
Verified Purchase:Yes
The device works fine but I feel like the set up process with the “apps” and optional settings and features could be simplified way more than current setup
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Ever since I hooked this router up as a mesh node, my smart devices are randomly disconnecting. I've had to factory reset five of them already because they wouldn't reconnect. The router itself is a nice inexpensive unit, I think the mesh system is the problem, which isn't good because that's why I went with ASUS in the first place.
Response from https://www.asus.comBy CLM, September 11, 2025
Dear Ian Moone, Thank you for your comment. We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing random wireless disconnect issue. To resolve this, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. You may need to double-check your setup, ensure this router was successfully connected to your main router. For helpful tips on how to configure this router as a Mesh Node, visit our Product Support page at: https://www.asus.com/us/support/faq/1035167/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel
ASUS Customer Loyalty
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Hopefully my hacked internet will come to an end. I have been hacked by reassigned IPv6 addresses for over two years and no other router could stop this from happening. The hackers would get back into the other routers I purchased by the WPS in the gui account. They took over the ownership of the router and the two I purchased, (one from netgear and one from linksys) and all that they could do was to send a new router with no fix. The Asus router lets you shut both of these off during the setup stopping the hackers from entering and I hope it will stay that way. This was reported to the router company, the police, the FCC, and even to the FBI three times and still had the issue. I hope this stays the way it appears to work so far and I will be a very happy person. Thanks for the help and I do see them trying to hit it with a hack5 device.
Written by a customer while visiting https://www.asus.com