Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
87
4 Stars
15
3 Stars
7
2 Stars
7
1 Star
14
94%of customers recommend this product.
(
44 out of
47)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Larry WP
Frequency of use:Daily
Verified Purchase:Yes
This is the first Asus 1800s WiFi 6 I have had and it is the very best I have used . The Trend Micro AiProtection works great in blocking Malicious Wbsites , The App is one of the best fatures on router info, I have fiberoptic cable and the router does not slow down my connected devices at all I have 8 devices connected and all work as conncted to my ISP router,
I have used NetGear products for several years and Asus blowes them out of the water, I will not use anything else but Asus products
I have used NetGear products for several years and Asus blowes them out of the water, I will not use anything else but Asus products
Written by a customer while visiting https://www.asus.com
Posted by: JB247
Frequency of use:Daily
Verified Purchase:Yes
Best Experience after trying several alternatives - AI mesh is solid! Router and Node setup was great using the application on an iPad.
Written by a customer while visiting https://www.asus.com
Posted by: J M R
Frequency of use:Daily
Verified Purchase:Yes
Great Router, setup as a repeater. Easy to install using the ASUS App.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Javier_F
Frequency of use:Daily
Verified Purchase:Yes
Just what I needed: an additional AiMesh at a very convenient price. Excellent product.
Written by a customer while visiting https://www.asus.com
Posted by: Jim S 1
Frequency of use:Daily
Verified Purchase:Yes
I was able to resolve my connection problem by using the mobil app. It was easy to follow, and I have not had another problem since
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Surfer
Frequency of use:Daily
Verified Purchase:Yes
Easy to set and broadcast further than most routers out there.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Mountain Man
Frequency of use:Daily
Verified Purchase:Yes
Does not work with AIMesh keeps restarting defective item. This item only lasted 3 months and stopped working.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, December 16, 2024
Dear Mountain Man,
We certainly understand your disappointment and the inconvenience this may have caused if the router stop suddenly.
All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the router is restarting suddenly, please check if the router is in a well-ventilated location to prevent it from overheating. Random restart is typically cause by overheating. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine the root cause so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused if the router stop suddenly.
All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the router is restarting suddenly, please check if the router is in a well-ventilated location to prevent it from overheating. Random restart is typically cause by overheating. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine the root cause so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Bigbadbob
Frequency of use:Daily
Verified Purchase:Yes
So far so good. Great App from Asus and not to hard to set up.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com