Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
54
4 Stars
13
3 Stars
5
2 Stars
4
1 Star
7
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: JRM122
Frequency of use:Daily
Verified Purchase:Yes
This ASUS router was easy to set up and is a huge improvement over my previous router. Signal is strong and corrected many of the connection problems I previously had in the house.
Written by a customer while visiting https://www.asus.com
Posted by: Armchair Reviews
Verified Purchase:Yes
Looks stylish but drops wifi frequently. Poor control interface in the Android app. Overall unreliable when used for work. I returned this product in favor of a cable modem/router combo from another manufacturer
Response from https://www.asus.comBy ASUS Customer Loyalty US Support, April 26, 2025
We regret to learn that you are experiencing performance issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409008100-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-How to improve Wi-Fi Connection https://www.asus.com/support/faq/1047919/
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409008100-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-How to improve Wi-Fi Connection https://www.asus.com/support/faq/1047919/
Written by a customer while visiting https://www.asus.com
Posted by: Swamp thing 7680
Frequency of use:Daily
Verified Purchase:Yes
The APP CAN'T find the router. This should happen automatically, but it is not happening.Support is a joke.
Response from https://www.asus.comBy CLM, May 20, 2025
Dear Swamp thing 7680,
Thank you for your feedback.
We do understand your disappointment with the quality of your recent customer service experience and the inconvenience this may have caused if the ASUS application will not find the router automatically. To resolve this issue, ensure your phone is connected to your home Wi-Fi network, try doing a power cycle by unplugging the router, wait for about a minute, then plug it back in. If the problem persists, try pressing the reset button on the back of the router for 5-10 seconds, then release, and update the router's firmware if outdated. The most current firmware is posted at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Lastly, reinstall the application. Additionally, check if this router's security credentials matches with your ISP's modem/gateway security information. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We do understand your disappointment with the quality of your recent customer service experience and the inconvenience this may have caused if the ASUS application will not find the router automatically. To resolve this issue, ensure your phone is connected to your home Wi-Fi network, try doing a power cycle by unplugging the router, wait for about a minute, then plug it back in. If the problem persists, try pressing the reset button on the back of the router for 5-10 seconds, then release, and update the router's firmware if outdated. The most current firmware is posted at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Lastly, reinstall the application. Additionally, check if this router's security credentials matches with your ISP's modem/gateway security information. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com