Customer reviews from Samsung US
Samsung - T9 Portable SSD 2TB, Up to 2,000MB/s, USB 3.2 Gen2 - Gray
Average customer rating
4.8
(437 Reviews)
Rating breakdown 437 reviews
5 Stars
386
4 Stars
34
3 Stars
6
2 Stars
4
1 Star
7
97%of customers recommend this product.
(
262 out of
270)
Customer Reviews for Samsung - T9 Portable SSD 2TB, Up to 2,000MB/s, USB 3.2 Gen2 - Gray
Customer Rating
5
Quick upload
on January 22, 2025
Posted by: Silver
from Michigan
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this in November of last year and it's so helpful, and fast
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Terminator T9
on January 22, 2025
Posted by: Mr_E
from Virginia
Expertise:Intermediate
[This review was collected as part of a promotion.] Im samsung fan so i may be bais but always honest. I had originally purchased a T5 years ago and fell in love with it. So quite naturally i looked for another T5 but i was unimpressed then i saw the T9 and was compelled to trybit out and the speed of upload and download to and from it was so fast i didnt have time to even click from the icon. Needless to say the storage is massive as i make a lot of videos. this is a must have in your portable storage arsenal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best storage device ever!!!
on January 22, 2025
Posted by: DJSCarpentry
from North Myrtle Beach, SC
Expertise:Expert
[This review was collected as part of a promotion.] I bought this about 3 months ago and it has over exceeded every expectation. There's no delays when trying to pull something up, and it has enough memory to store my entire life plus some! Totally recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ssd 4 tb
on January 23, 2025
Posted by: 3vkk
[This review was collected as part of a promotion.] Well done device,works great.smooth and comfortable in hands.
Written by a customer while visiting Samsung US
Customer Rating
2
Not Mac compatible
on January 23, 2025
Posted by: Voso
from North Carolina
Expertise:Intermediate
[This review was collected as part of a promotion.] I was unable to install the app as directed. Hopefully I'll have a better experience next time.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
5
Response from Samsung USBy Samsung Brand Ambassador, January 29, 2025
Voso:
I’m very sorry for the difficulties you’ve experienced with your T9 SSD. We completely understand your frustrations, and we are here to help.
The issue may be that you are unable to setup security with the SSD software. Please uninstall the software and download the current version( Version 8.2.0) at:
https://semiconductor.samsung.com/consumer-storage/support/tools/#portablessdsoftware
If you need step-by-step troubleshooting assistance, please reach out to Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
I’m very sorry for the difficulties you’ve experienced with your T9 SSD. We completely understand your frustrations, and we are here to help.
The issue may be that you are unable to setup security with the SSD software. Please uninstall the software and download the current version( Version 8.2.0) at:
https://semiconductor.samsung.com/consumer-storage/support/tools/#portablessdsoftware
If you need step-by-step troubleshooting assistance, please reach out to Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
5
great product
on January 23, 2025
Posted by: stmaximus
from New York, ny
Expertise:Intermediate
[This review was collected as part of a promotion.] I love it, it works as advertised and the design is great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great size and speed!
on January 23, 2025
Posted by: Lando1988
from Miami
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought it 3 weeks ago and was surprised how much faster it is to what I had. Definitely great choice, I'm gonna buy a 4TB now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Portable drive review
on January 24, 2025
Posted by: Jessicuhz
[This review was collected as part of a promotion.] This device is sort of an inconvenience multiple steps needed to locate fie in question.
Response from Samsung USBy Samsung Brand Ambassador, January 27, 2025
Jessicuhz:
I’m sorry to hear that your experience did not match your expectations. We completely understand your frustrations, and we are here to help. We’re happy to assist you with the issues you are experiencing.
Please contact Samsung Memory Support directly at:
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
I’m sorry to hear that your experience did not match your expectations. We completely understand your frustrations, and we are here to help. We’re happy to assist you with the issues you are experiencing.
Please contact Samsung Memory Support directly at:
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
Written by a customer while visiting Samsung US