Customer reviews from Samsung US
Samsung - T9 Portable SSD 2TB, Up to 2,000MB/s, USB 3.2 Gen2 - Gray
Average customer rating
4.8
(437 Reviews)
Rating breakdown 437 reviews
5 Stars
385
4 Stars
34
3 Stars
6
2 Stars
4
1 Star
8
97%of customers recommend this product.
(
260 out of
269)
Customer Reviews for Samsung - T9 Portable SSD 2TB, Up to 2,000MB/s, USB 3.2 Gen2 - Gray
Customer Rating
5
A great ssd with good value
on October 18, 2025
Posted by: Haru
from Georgia usa
Expertise:Intermediate
[This review was collected as part of a promotion.] With the casing I have no worries that it can withstand hits and dings with the rubberized case and the metal frame. As for the performance it is a very fast SSD helps ke transfer files between my phone and pc in seconds. While it also acts as my backup which even the 1tb is more than enough for me for mainly pictures and minor backups of phone. It works really well when using a windows pc and Samsung phones with no issues at all especially if you use Samsung magician app which makes it a seamless connection between all your devices.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
T9 SSD 4T
on November 29, 2025
Posted by: Kkjh714
[This review was collected as part of a promotion.] Unbeatable. I used to use seagate for their cheap price but Samsung definitely changed my perspective with T9 SSD 4TB.
Written by a customer while visiting Samsung US
Customer Rating
1
no connecrion to computer after owning 5 months
on December 12, 2025
Posted by: Joel
from Oregon
Expertise:Expert
I bought the SSD T9 2TB drive over the summer of 2025. Worked fine backing up my photo files. Today, December 12th, I tried to access the hard drive. No luck. The little blue light on the drive stayed lit for 5 seconds then went off. Can't access this drive on any computer.
Be warned! This hard drive is garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, December 15, 2025
Joel:
I’m very sorry for the difficulties you’ve experienced with your T9 SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T9 SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
- Samsung Memory
I’m very sorry for the difficulties you’ve experienced with your T9 SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T9 SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
- Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
5
Simple and easy
on March 12, 2024
Posted by: Shadow
from Il
Simple to use and very quick to transfer pictures and files from old external hard drive.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
T9 Generation.
on March 12, 2024
Posted by: Galaxy Jay
[This review was collected as part of a promotion.] Bought it to start organizing all the photos I've taken since middle school. I've only used it a few times, but it's reasonably faster than my older one. I'll see how it performs the next few months.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not Mac compatible
on January 23, 2025
Posted by: Voso
from North Carolina
Expertise:Intermediate
[This review was collected as part of a promotion.] I was unable to install the app as directed. Hopefully I'll have a better experience next time.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
5
Response from Samsung USBy Samsung Brand Ambassador, January 29, 2025
Voso:
I’m very sorry for the difficulties you’ve experienced with your T9 SSD. We completely understand your frustrations, and we are here to help.
The issue may be that you are unable to setup security with the SSD software. Please uninstall the software and download the current version( Version 8.2.0) at:
https://semiconductor.samsung.com/consumer-storage/support/tools/#portablessdsoftware
If you need step-by-step troubleshooting assistance, please reach out to Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
I’m very sorry for the difficulties you’ve experienced with your T9 SSD. We completely understand your frustrations, and we are here to help.
The issue may be that you are unable to setup security with the SSD software. Please uninstall the software and download the current version( Version 8.2.0) at:
https://semiconductor.samsung.com/consumer-storage/support/tools/#portablessdsoftware
If you need step-by-step troubleshooting assistance, please reach out to Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
5
Amazingly fast
on March 23, 2025
Posted by: Luster6
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this a while ago and it works amazing. Super fast when transferring large pictures and videos from my s24.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Didn't know what I was missing
on May 21, 2025
Posted by: EWMunster
from Colorado Springs
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm quite impressed! Up until I purchased this SSD (my first), I was using portable HDDs mainly due to the difference in price - not much difference now. I didn't know what I was missing - the physical size, storage size, and speed to name a few. I now own two of the T9s and am transferring data from my HDDs to my SSD's. Will be buying another one soon as the T9 specs (USB 3.2) alone set me up for future - my HDDs are 3.0 and are falling behind.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US