Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.2
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
100
4 Stars
51
3 Stars
25
2 Stars
8
1 Star
7
79%of customers recommend this product.
(
88 out of
111)
Customer Reviews for Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - Stainless Steel
Customer Rating
4
Decent Counter Depth Unit.
on May 19, 2025
Posted by: Cookie
from Cincinnati, Ohio
[This review was collected as part of a promotion.] Looks very nice. Decent capacity for a counter depth model. The upper bin in the freezer doesn't "glide" in/out very well. Seems like that could be improved. My older fridge had a very smooth glide in and out. In general the upper freezer bin just worked much better. The fridge temp has more fluctuation than I'd like -- I have a thermometer sitting in central and undisturbed location and the temp varies a bit more than I'd expect...but overall if keeps things sufficiently cold. The light placement is meh -- it's easy to block light getting to lower shelves with things on upper shelves. Surely a few more strategically placed LED lights would be nice. Also a bit of Frost from opening the freezer often causes the freezer light switch to stick closed just a bit and the light may not come on in the freezer. Despite these issues.... so far I'm pretty happy with it. It's amazing what 3 inches less depth does though. It is limiting when you are used to plenty of space by a full depth unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Buy
on July 3, 2025
Posted by: MJD314
from Cleveland, Ohio
[This review was collected as part of a promotion.] I have used the refrigerator for one month and it works well. My only complaint is that the you have to be watchful when closing the doors because they do not always close completely.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Needs improvement
on February 13, 2025
Posted by: LauraM
[This review was collected as part of a promotion.] I bought this about a month ago and am just ok with our puchase. It functions well, but is quite loud when the compressor is running. Also, the ice maker fills the drawer so full that ice will usually hit the ice maker depth rod and spill ice out, which is a feature that could be improved. All of the drawers don't seem to open like they are on their own tracks, but very loosly, which almost feels like something is broken, which is another feature that could be improved. The stainless steel finish, although fingerprint resistant has quite a grainy look compared to other stainless steel finishes which to me gives it a more industrial look.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 14, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6424ImN3s . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427ImN3v or Instagram http://spr.ly/6420ImN3I. When responding please include your contact information and reference Case # 676896.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6424ImN3s . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6427ImN3v or Instagram http://spr.ly/6420ImN3I. When responding please include your contact information and reference Case # 676896.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Cubed Ice Misrepresentation
on February 25, 2025
Posted by: Renee
from Mobile, AL
Buyer BEWARE... if you are looking for CUBED Shaped Ice, this refrigerator makes CRESCENT shaped ice. I bought this item (WRFC2036RZ) based on Whirlpool stating online it FEATURED CUBED ICE. I called to see if they would replace the icemaker and was told they would not.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 3, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #685287.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #685287.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on April 8, 2025
Posted by: Cathy
[This review was collected as part of a promotion.] French doors are not aligned and no one is coming to slign
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 14, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 705901.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 705901.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love Whirlpool
on July 22, 2025
Posted by: Andreawi
[This review was collected as part of a promotion.] I’ve had this refrigerator over a month now and just love it! I love the French doors and the wide shelves in the doors. The freezer has so much space too. We are getting all new Whirlpool appliances and love the black so much better than stainless steel. I would recommend Whirlpool to all my friends and family.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love your Appliances
on October 29, 2024
Posted by: No. 1 Refrigerator
from Oroville, California
[This review was collected as part of a promotion.] Love this refrigerator. It is very quiet. Te shelving is perfect.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the icemaker and the fast water flow
on November 14, 2024
Posted by: Grandpa
from Broomfield CO
[This review was collected as part of a promotion.] We love our new refriderator. It fit perfect where we wanted it. Looks Beautiful in our Kitchen
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com