Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Average customer rating
4.2
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
100
4 Stars
51
3 Stars
25
2 Stars
8
1 Star
7
79%of customers recommend this product.
(
88 out of
111)
Customer Reviews for Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Customer Rating
5
Huge Deli draw
on October 20, 2025
Posted by: ELibby
from New Orleans
[This review was collected as part of a promotion.] I replaced a side by side and I was worried about the amount of space in the freezer. It is fine and I like the French doors on top with the huge deli draw. So far I am very happy. I shopped by size since it had to fit in an opening and it is prefect.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on October 20, 2025
Posted by: Mike
[This review was collected as part of a promotion.] Disappointing - the ice maker does not work - getting service for the ice maker has been an unnecessary journey of aggravation.
Response from whirlpool.comBy Branded Team, Consumer Care, October 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 824969.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Just what we were looking for
on October 21, 2025
Posted by: Cris
[This review was collected as part of a promotion.] Needed a counter-depth refrigerator that has plenty of usable room on the inside. This one seemed to hit the sweet spot for our use. We also have gotten where we prefer not to have water and ice through the door. This one's inside water spout fills a glass of water quickly. Much faster than any of our other through door water spouts.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 21, 2025
Posted by: Notmaanne
[This review was collected as part of a promotion.] This counter depth is just the size I was wanting.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Mixed Bag
on October 23, 2025
Posted by: DG in TX
from Austin, TX
[This review was collected as part of a promotion.] The bad:
I've had this refrigerator for about a week now, so these opinions are first impressions.
Loud: This refrigerator is way louder than my previous refrigerator when it runs. I feel like I'm going to get used to it, but will take some time.
Louder: The solenoid valve that opens to fill the ice maker is LOUD. This is the worst thing about the refrigerator so far. This is annoying.
Freezer size: This was smaller than expected, but acceptable.
The Good:
Fit and finish seem good. I love that the temperature has a dispay to show where it is and where it's set. The refrigerator portion is a really good size, despite this being a counter depth unit.
Overall:
I'm not sure that I'd buy this refrigerator again if I could go back in time. It does everything pretty well. But did I mention that it was loud?
I've had this refrigerator for about a week now, so these opinions are first impressions.
Loud: This refrigerator is way louder than my previous refrigerator when it runs. I feel like I'm going to get used to it, but will take some time.
Louder: The solenoid valve that opens to fill the ice maker is LOUD. This is the worst thing about the refrigerator so far. This is annoying.
Freezer size: This was smaller than expected, but acceptable.
The Good:
Fit and finish seem good. I love that the temperature has a dispay to show where it is and where it's set. The refrigerator portion is a really good size, despite this being a counter depth unit.
Overall:
I'm not sure that I'd buy this refrigerator again if I could go back in time. It does everything pretty well. But did I mention that it was loud?
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 24, 2025
Posted by: Rex Stark
from Independence MO
[This review was collected as part of a promotion.] Refrigerator looks nice. Smaller than what we are used to but it is counter depth. Icemaker works great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
features
on October 27, 2025
Posted by: nonickname
[This review was collected as part of a promotion.] runs quiet and the drawers glide smoothly, really like this frig
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 27, 2025
Posted by: Lana
[This review was collected as part of a promotion.] Once I got everybody out to set it up, I love the refrigerator
Written by a customer while visiting whirlpool.com