Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 20 cu. ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Average customer rating
4.2
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
127
4 Stars
59
3 Stars
34
2 Stars
13
1 Star
8
78%of customers recommend this product.
(
106 out of
136)
Customer Reviews for Whirlpool - 36 in. Wide 20 cu. ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Customer Rating
5
Awesome ice maker
on September 5, 2026
Posted by: MXdad25
(This review was collected as part of a promotion.) I bought this while I was away.....so I had to rely on the comments and specs. This is a really great unit and I love the icemaker in the freezer drawer. Always lots of ice - never empty
Written by a customer while visiting whirlpool.com
Customer Rating
2
Forced to download app as door controls inoperable
on August 16, 2026
Posted by: Adiefh
We've had it for a month and have liked it overall. But we'd like to enable sounds for door ajar and disable ice maker when we travel. We followed cryptic instructions in the guide -- nothing worked. We neither need, not want the whirlpool app on our devices. We just want to be able to simply turn on off functions as necessary.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 19, 2026
Thank you for your review. We regret to hear that your Refrigerator design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24597960.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24597960.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Bottom freezer.
on August 11, 2026
Posted by: LABREEZE
[This review was collected as part of a promotion.] Love my refrigerator. I have now purchased two of the exact refrigerators.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect for our needs
on August 3, 2026
Posted by: billy willy
[This review was collected as part of a promotion.] The door spaces hold all our condiments. The fruit and vegetables seem to last longer in the whirlpool.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Okay, but could be better
on July 26, 2026
Posted by: Papa-JK
[This review was collected as part of a promotion.] I am generally happy with this refrigerator, I think it was a good value for the price. The only issues that I have are with the icemaker and what I believe is unused space, The icemaker bin should have higher walls, since when getting ice,often cubes slip out of the bin and go below the shelving into the bottom of the freezer below the drawers and some just wind up outside on the floor. Spacing-wise, I am wondering why there are such gaps behind and below the bottom freezer drawers and the behind the shelves of the freezer. I have never had one that had these gaps, which in turn limit the capacity of what I can store in the unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
The motor
on July 22, 2026
Posted by: St48
[This review was collected as part of a promotion.] The main thing I do not like about my new whirlpool refrigerator is that it makes this rattling noise when the motor start starts up. This goes on for about a minute and then it sounds like a normal refrigerator. I haven’t had time to find out if this is normal or not. Maybe you could tell me if this is what is expected?
Written by a customer while visiting whirlpool.com
Customer Rating
5
new fridge
on July 22, 2026
Posted by: marbaby
[This review was collected as part of a promotion.] I like it very much because can easily see what is in it. I had another frig with top freezer but would forget things in it in back and had to just about stand on my head to see so would sit in chair because I am 72 and difficult to reach things. Also my old fridge even if I put veges in veges drawers would freeze . I had to keep them in front and could not put much due to freeze if near back of fridge or in drawers. I threw away a lot of frozen produce. So far this one great no freezing of veges with freezer being on bottom. It does not have as much freezer space as old one but at least not throwing away stuff. I have a small chest freezer in garage so it is ok. I really like the look of it. Ice maker works great and I like the water dispenser being inside. The old side by side I had twenty years or so ago maybe more the water on outside and always had to clean it water would drip and build up calcium.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 22, 2026
Posted by: cc2323
[This review was collected as part of a promotion.] My refrigerator is working well and looks nice. The range I got at the same time had something stuck to it after pulling the protective film off that I still can't get all of it off and one of the burners already has some little bubbles forming.
Written by a customer while visiting whirlpool.com