Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Average customer rating
4.2
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
100
4 Stars
51
3 Stars
25
2 Stars
8
1 Star
7
79%of customers recommend this product.
(
88 out of
111)
Customer Reviews for Whirlpool - 20 Cu. Ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Customer Rating
3
on April 10, 2025
Posted by: Not a happy camper
from Baltimore, MD
[This review was collected as part of a promotion.] Very cheaply made. The freezer drawer is plastic and will not stay in it's place. Not worth the price paid.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Noisy
on April 22, 2025
Posted by: sam38
from Ft Collins, CO
[This review was collected as part of a promotion.] We bought the refrigerator about 2 weeks ago. When it’s running it’s way, way too noisy. For what we paid we thought it would be a quiet refrigerator, not so!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 25, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64262iGWj . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64282iGWe or Instagram http://spr.ly/64202iGWg. When responding, please include your contact information and reference Case # 712939.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64262iGWj . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64282iGWe or Instagram http://spr.ly/64202iGWg. When responding, please include your contact information and reference Case # 712939.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
on November 10, 2024
Posted by: Doubting Thomas
[This review was collected as part of a promotion.] still getting used to it, some things I'm still not sure if I like. But that's just me
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very Quiet
on November 10, 2024
Posted by: Don29
from bluffton, SC
[This review was collected as part of a promotion.] I have always trusted Whirlpool rerigerators but after reading reviews, it was noted that they were loud. I am very happy to report that the refrigerator is very quiet except for the water coming in to fill the ice maker but that is only a few seconds. I bought the counter depth and is perfect for my location. The only negative is that the freezer section is pretty small because of the depth. Overall, I am very happy with my choice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Design
on December 2, 2024
Posted by: New Fridge
from Rancho Cucamonga, Ca
[This review was collected as part of a promotion.] I love my new Whirlpool counter depth refrigerator. My old one was standard depth and took up too much room in my kitchen. I can get to cabinets that were blocked by my old refrigerator, and I have more than one temperature now.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great addition to kitchen
on December 18, 2024
Posted by: TATTS
[This review was collected as part of a promotion.] very satisfied. The unit is quiet , spacious and easy to use. The white unit enhances our kitchen, definitely would purchase again.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fantastic Operation & Storage
on December 27, 2024
Posted by: Phil C.
[This review was collected as part of a promotion.] I did not realize how cold a refrigerator should be. I don't care for the drinking water source on the left side of the refrigerator's interior frame. More storage is available due to its placement. I installed a food grade .25" silicon rubber hose onto the water's spout which allows me to easily fill different containers. The water tastes excellent coming from the filter. The refrigerator has well designed compartments for food, condiments and the freezer is a nice size for a cabinet depth refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Great fridge, but very noisey!
on January 23, 2025
Posted by: Sandra Z
[This review was collected as part of a promotion.] The fridge was delivered 2 months ago. Generally I really like it. It is similar to my previous fridge. The only issue is, it is very noisey when running. Family and friends have commented on this. In all fairness to the company, they are sending a repair person next week. I hope this will be ressolved at that time.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 27, 2025
Hi. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID # 662646, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting whirlpool.com