Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 20 cu. ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Average customer rating
4.2
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
127
4 Stars
59
3 Stars
34
2 Stars
13
1 Star
8
78%of customers recommend this product.
(
106 out of
136)
Customer Reviews for Whirlpool - 36 in. Wide 20 cu. ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Customer Rating
5
Handsome fridge, Great quality
on July 19, 2026
Posted by: South66
[This review was collected as part of a promotion.] Exactly as described. We replaced a 20 year old Whirlpool fridge. Fits perfectly, nice stainless exterior. Very pleased with our purchase. Hope it lasts another 20 years!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it
on July 15, 2026
Posted by: Kemp828
[This review was collected as part of a promotion.] Really like the digital display of temperatures of freezer and refrigerator.
There is extra room , compare to old Amana refrigerator.
Love the dispenser of cold water.
There is extra room , compare to old Amana refrigerator.
Love the dispenser of cold water.
Written by a customer while visiting whirlpool.com
Customer Rating
2
It'll do, but nothing amazing
on July 3, 2026
Posted by: kerstin16
It will keep your foods cold as the most basic function. Wouldn't buy again. The items in the back of the fridge wind up being partially frozen. The sounds it makes are so annoying and loud. Our fridge went out and we had to get something in our budget at the time...but as the saying goes, you get what you pay for...it's truly a budget fridge. As soon as our budget allows will be purchasing something else that's better
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6428BEBgNY
Instagram: http://spr.ly/6429BEBgNl
Live Chat: http://spr.ly/6420BEBgNm (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case #983096.
We’re looking forward to hearing from you.
Jacob W.
Facebook: http://spr.ly/6428BEBgNY
Instagram: http://spr.ly/6429BEBgNl
Live Chat: http://spr.ly/6420BEBgNm (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case #983096.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great size, works well.
on May 28, 2026
Posted by: Rocky4286
We are really enjoying this refrigerator for the month we have had it. Great size, lots of usable door bins and shelving. The counter-depth is a good choice for us. It seems to hold consistent temperature. Two refrigerator repair people recommended Whirlpool.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Ice Maker Loud
on April 16, 2026
Posted by: TonyaY
from Atlanta GA
Bought this in February. Noticed immediately that the ice maker is extremely loud when filling up. Had to turn it off. Embarrassing when there’s company for dinner. Called Support and they said it was ‘normal’. Ridiculous. The doors are also not aligned properly. We’ve tried to do what the book says to remedy that, but there’s no hole to adjust it. When it was delivered (by Home Depot’s contractor), they set it up quickly but there’s still tiny bits of plastic wrapping in areas that’s hard to get out. And the logo practically ripped off the other day when I was wiping it down. Really cheap. We had a Whirlpool for 21 years before this one and the quality of what we had was 100 times better.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, April 20, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 949724.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 949724.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Welcomed to our Kitchen
on March 24, 2026
Posted by: Ross83
from Rocklin ca
[This review was collected as part of a promotion.] Purchased to replace another manufacturers failure
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
poor door alignment
on March 22, 2026
Posted by: 258jas
from york, pa
[This review was collected as part of a promotion.] Doors could not be aligned, and they were off by 1/4 inch. Local dealer brought in another unit to replace the original unit. Poor quality craftmanship out the factory.
second unit was aligned correctly.
Local independent dealer was great to work with
Response from whirlpool.comBy Branded Team, Consumer Care, March 24, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938264.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 938264.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
36-Inch Wide Counter-Depth French Door
on March 17, 2026
Posted by: The new Frig
(This review was collected as part of a promotion.) We purchased this refrigerator 3 weeks ago and we are very happy with the product
We are very happy with the freezer on the bottom instead of the top. The shelving in unit is easily assessable because of the French doors and everything in the frig is at eye level and much larger then our old frig
We should have replaced our old frig years ago.
We are very happy with the freezer on the bottom instead of the top. The shelving in unit is easily assessable because of the French doors and everything in the frig is at eye level and much larger then our old frig
We should have replaced our old frig years ago.
Written by a customer while visiting whirlpool.com