Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 20 cu. ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Average customer rating
4.2
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
127
4 Stars
59
3 Stars
34
2 Stars
13
1 Star
8
78%of customers recommend this product.
(
106 out of
136)
Customer Reviews for Whirlpool - 36 in. Wide 20 cu. ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Customer Rating
4
Nice Fridge!
on July 10, 2025
Posted by: BBL128
from Buffalo, NY
[This review was collected as part of a promotion.] I bought this one to replace my 18 year old Amana that died. I decided to get a counter depth model this time so it wouldn't stick out as much. Didn't realize I would lose so much square footage with a few inches. The fridge space is fine, but the freezer space is quite small. The indoor water dispenser and ice maker work great. Still want to see if I can fit the rubber liners from the Amana door shelves in this one...they were a nice feature. This is my first stainless steel appliance and I love how it looks. Now to replace my other white appliances!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the counter depth size
on July 10, 2025
Posted by: Tault
[This review was collected as part of a promotion.] So far, I really like the counter depth model that we purchased. It looks good in our kitchen and I love that I don’t have to crawl in to find the stuff in the back. All us working and we are pleased with our purchase.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Should have spent more money…
on July 9, 2025
Posted by: Just Another Customer
from New Jersey
[This review was collected as part of a promotion.] Bit of some buyers regret. Evidently I stepped down from a previously owned KitchenAid model purchased 19 years ago. So much on the new Whirlpool just seems cheaper made. The stainless steel does not wrap around the edges of the doors anymore. More plastic. Shelves are less robust, with no more edge lips to stop spills. No butter compartment or soda can door shelf. The “wide” deli drawer of my older 20 cu ft model held twice as much. This became very obvious when transferring its contents to this new unit. Less usable space seems everywhere, especially in the already tiny bottom drawer freezer. Vegi/fruit Bins have no air seals and way too much wobble due to poor support track design. And also disappointing is the lack of any, at least documented, improvements in the Energy Efficiency stats over almost 2 decades. Good news is that so far (1 week) it is very quiet. And the outside handles are beautiful.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Beautiful fridge that fills the space well.
on July 9, 2025
Posted by: Mvmerci
from Wildwood, MO
[This review was collected as part of a promotion.] This is a beautiful refrigerator. It is taking some getting used to, with one long deli drawer, less space inside the fridge and more in the doors, as well as what seems less space in the freezer. I will need to work with it. I am leaving town for a few days and have not given enough time to this new appliance. But it is very elegant and not very noisy, it fills the space well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love counter depth but has less storage, naturally
on July 8, 2025
Posted by: MsAud67
from Helotes, TX
[This review was collected as part of a promotion.] Just started using our new refrigerator two weeks ago. I like the water dispenser being inside the door vs. outside. We ordered a counter depth refrigerator so naturally, we have less room. The fridge area honestly is not bad, but when we moved freezer items over, we noticed that area was really small. We will get a freezer for the garage in the future to provide more space. Overall we like it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect Depth
on July 8, 2025
Posted by: Gjkgreg
[This review was collected as part of a promotion.] Perfect counter depth refrigerator. Love the big drawers.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 7, 2025
Posted by: Soonerfan
from Norman,OK
[This review was collected as part of a promotion.] Very happy with my purchase! Love the ice cube maker!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Buy
on July 3, 2025
Posted by: MJD314
from Cleveland, Ohio
[This review was collected as part of a promotion.] I have used the refrigerator for one month and it works well. My only complaint is that the you have to be watchful when closing the doors because they do not always close completely.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com