Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 20 cu. ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Average customer rating
4.2
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
127
4 Stars
59
3 Stars
34
2 Stars
13
1 Star
8
78%of customers recommend this product.
(
106 out of
136)
Customer Reviews for Whirlpool - 36 in. Wide 20 cu. ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Customer Rating
4
Unexpected crackling
on September 4, 2025
Posted by: Recent Buyer
[This review was collected as part of a promotion.] We’ve had this refrigerator for three weeks and the crackling when running is annoying at best. Hopefully once filled and acclimated to our home environment / humidity the noises will abate. Otherwise, we will be contacting Whirlpool Canada. Otherwise, this refrigerator has met expectations and fits well in our counter depth area.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Perfect color and size
on September 4, 2025
Posted by: Customer
[This review was collected as part of a promotion.] My counter depth refrigerator arrived about a month ago. The color and size are perfect. My only criticism is the freezer is smaller than other counter depth refrigerator that I have owned.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Leak
on September 3, 2025
Posted by: gee7
from Livermore, CA
[This review was collected as part of a promotion.] This refrigerator has a water leak. Disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 791321
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
on September 3, 2025
Posted by: Tjen
[This review was collected as part of a promotion.] It’s been great! Stays super cool, love all the space, and looks nice!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the two doors. Also love the water feature.
on September 2, 2025
Posted by: J967
[This review was collected as part of a promotion.] I like the refrigerator. I do have some questions about getting the correct settings.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on September 2, 2025
Posted by: Chris
from South Carolina
[This review was collected as part of a promotion.] I owned a Kenmore Elite french door model before; unfortunately, this Whirlpool is not the quality that the Kenmore Elite model was. It doesn't have a dedicated butter keeper. There is only one light inside the cabinet The Kenmore had lights all down the sides. The drawers move around, instead of firmly sitting on drawer glides.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Counter depth Whirlpool is perfect for us
on September 1, 2025
Posted by: Hoagie joe
[This review was collected as part of a promotion.] Needed a counter depth fridge. We don't like gadgetry so simpler is better. The black option is nice looking. The inside is bright, easy to arrange and enough space for 2 of us. Glad we got this model.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on August 30, 2025
Posted by: Paula
from Bible Hill Nova Scotia
(This review was collected as part of a promotion.) I love this appliance! So roomy. Fits all of our food easily and everything is easy to get at! Love the cold, filtered water that takes up NO space and the continuous supply of ice cubes! Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com