Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 20 cu. ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Average customer rating
4.2
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
127
4 Stars
59
3 Stars
34
2 Stars
13
1 Star
8
78%of customers recommend this product.
(
106 out of
136)
Customer Reviews for Whirlpool - 36 in. Wide 20 cu. ft. French Door Bottom Mount Counter-Depth Refrigerator - Black
Customer Rating
5
Huge Deli draw
on October 20, 2025
Posted by: ELibby
from New Orleans
[This review was collected as part of a promotion.] I replaced a side by side and I was worried about the amount of space in the freezer. It is fine and I like the French doors on top with the huge deli draw. So far I am very happy. I shopped by size since it had to fit in an opening and it is prefect.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Sleek looking
on October 15, 2025
Posted by: MG 73
[This review was collected as part of a promotion.] Very nice counter depth fridge looks great and capacity is also very good too!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Confusing door bins
on October 14, 2025
Posted by: Cmnc
[This review was collected as part of a promotion.] Although there was an instruction manual included, there wasn’t any information on the door bin installation. Four of the six bins have smaller tabs than the other two. It isn’t obvious and took a while to figure out where each bin was supposed to be placed.
Written by a customer while visiting whirlpool.com
Customer Rating
5
It's working so far!
on October 14, 2025
Posted by: chamisa2
[This review was collected as part of a promotion.] Working fine so far. Plenty of room for me. Looks good.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Seems larger than it is
on October 13, 2025
Posted by: lmmm1173
[This review was collected as part of a promotion.] We love the product. We have limited space and this works so much better than our old Side by Side. We could not be happier. We have always bought this brand and always have good luck.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great size and features
on October 11, 2025
Posted by: I love to cook
from South Bend, Indiana
[This review was collected as part of a promotion.] I was so pleased to see the humidity controller. This is a major improvement to the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Bells and whistles
on October 8, 2025
Posted by: Cory
[This review was collected as part of a promotion.] We have had our refrigerator for just less than a month. It had to be replaced because of a leaky valve on the water dispenser. I am always worried the same will happen to the second one.
The drawers and door cubbies are thin and cheap.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not a good refrigerator
on October 7, 2025
Posted by: Out in the Cold
The right side door arrived with insulation poking out of the seam. The doors are not flush with each other. The gasket tore, for which we've made a warranty call. The fridge doors don't close on their own, instead of designing it to auto-close like older fridges, they put in a beeper to call you when it's not closed (by which point you may have left the room). Parts of the refrigerator section freeze and ruin vegetables. The freezer light doesn't come on at times because of ice buildup on the drawer-open sensor. The freezer drawer is hard to clean. It's not very quiet - marginally louder than the fridge we replaced which was 20 years old. The owner's manual is seriously lacking. The only good thing about this refrigerator is that it's counter depth.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 8, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and full address including postal code? Please include review ID #818264, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting whirlpool.com