Customer reviews from whirlpool.com
Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Average customer rating
4.2
(823 Reviews)
Rating breakdown 823 reviews
5 Stars
442
4 Stars
231
3 Stars
85
2 Stars
36
1 Star
29
84%of customers recommend this product.
(
344 out of
411)
Customer Reviews for Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Customer Rating
5
on September 26, 2025
Posted by: none
[This review was collected as part of a promotion.] I like it because it doesn't leak yet. i didn't know you have to add until it reach a point.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Quiet, functional, and attractive
on September 26, 2025
Posted by: Terry in Colorado
[This review was collected as part of a promotion.] We have had it for two weeks now. I like many of the features and it is mostly very quiet. The adjustable shelves are essential for organizing the contents. The through-the-door water and ice delivery work well, and the control panel allows us to customize settings and automatically measure out water as it is dispensing. The fingerprint-proof finish is attractive. We have always had side-by-side refrigerator/freezers before this one. I'm not sure that the French door with bottom freezer is better, but it is the most popular now, so we bought this model because it will help sell our house. We have two problems with this particular refrigerator.
1. The fill valve for the icemaker makes a loud buzzing noise while refilling the ice tray.
2. The ice bin seems to be stuck, so we can't remove it.
1. The fill valve for the icemaker makes a loud buzzing noise while refilling the ice tray.
2. The ice bin seems to be stuck, so we can't remove it.
Both of these issues have been reported to Whirlpool, and they have already assigned a repair service to come out under their warranty. So, at least they are responsive to problems.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
I love the double doors and two pull out drawers.
on September 27, 2025
Posted by: TRob
[This review was collected as part of a promotion.] I purchased this refrigerator September 4th 2025. So far, no problem.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice features and looks.
on September 27, 2025
Posted by: bobh
[This review was collected as part of a promotion.] Had trouble with the water dispenser dripping quite a bit of water after each use but after 7 days, it has quit. Overall, it's a very nice looking unit both inside and out and we are very pleased with it. But it is obvious that "they aren't made like they used to be". And trying to get someone in Whirlpool Service is frustrating to say the least. Previous Whirlpool french door refrigerator we had lasted 15 yrs with no major problems. Don't expect this one to do the same.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Needs new handle
on September 27, 2025
Posted by: Tina
[This review was collected as part of a promotion.] The new appliance is great, just have some issues contacting customer support because one of the handles has marks on it and needs replaced
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on September 27, 2025
Posted by: Cold
[This review was collected as part of a promotion.] So far I have no complaints. It has done really well.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice build up in freezer
on September 28, 2025
Posted by: Robert
[This review was collected as part of a promotion.] I’m unhappy with the refrigerator. After only 3 days the freezer light switch was frozen which meant the light would not light. Also the ledge in front of the freezer gasket on the top of the freezer door gets ice build up on it and frost builds up on the light in the freezer.
Response from whirlpool.comBy Branded Team, Consumer Care, September 29, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 810527
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointed
on September 28, 2025
Posted by: Shari
[This review was collected as part of a promotion.] Very disappointed for a couple reasons. The noise of the motor is very obvious when you are in the kitchen. Second, when a door is left open it takes longer than normal for the alert to be activated. Most of all you have to be right by the refrigerator to hear the alert. Way too low. And lastly, the closing of the left door of the refrigerator. You have to close it with some force before it actually closes.
Response from whirlpool.comBy Branded Team, Consumer Care, September 29, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 810959
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com