Customer reviews from whirlpool.com
Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Average customer rating
4.2
(812 Reviews)
Rating breakdown 812 reviews
5 Stars
435
4 Stars
229
3 Stars
83
2 Stars
36
1 Star
29
84%of customers recommend this product.
(
337 out of
403)
Customer Reviews for Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Customer Rating
5
Don’t wait- get it!
on May 4, 2025
Posted by: CamVan
[This review was collected as part of a promotion.] We just purchased this refrigerator and have been so impressed by that design and functionality of it. It’s well designe, has a fabulous layout & is easy to quickly survey to see what you need to pick up at the grocery. I also loved the fingerprintless option. It is very easy to keep clean.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Those refrigerators always have an issue
on November 13, 2024
Posted by: REBEK
from Texas
[This review was collected as part of a promotion.] They delivered it to me on November 4, I registered it on November 6, and it was already leaking water due to condensation. The water dispenser keeps leaking.
I don’t recommend this brand of appliances. I wouldn’t use it again when it’s time to replace them.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 14, 2024
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 623792
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Awful refrigerator
on December 17, 2024
Posted by: Terri7
[This review was collected as part of a promotion.] The refrigerator is awful. It’s too small on the inside. The racks make noise in the door and the door does not stay open on its own. It has to be leaning against something to stay open. It’s terrible. I hate I purchased it.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 17, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #642735.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #642735.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far so good
on December 30, 2024
Posted by: Always a skeptic
from Phoenix, AZ
[This review was collected as part of a promotion.] So far so good. There is still some of the plastic covering stuck in the edges of the doors. Very hard to remove.
There is a very unusual small shelf in the front left door at the top. We put butter in it and they barely fit. It’s like there for little ketchup and mustard packages.
Love the middle drawer and we use it the most for the dog food.
Still getting used to the water and ice dispenser without making a mess.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Solid.
on January 24, 2025
Posted by: Ken13
[This review was collected as part of a promotion.] I love this refrigerator!! Solid, roomy, smooth working doors and drawers.
I wish the stove I bought from whirlpool was the same quality.
I need help with stove.
I wish the stove I bought from whirlpool was the same quality.
I need help with stove.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Engineering flop
on April 22, 2025
Posted by: Topper
[This review was collected as part of a promotion.] This is the noiest refrigerator I have ever seen. Second it is almost impossible to get the ice tray out. It doesn't clear the door making hard to get out.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 22, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64262nyWu . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64272nyWR or Instagram http://spr.ly/64282nyWr. When responding, please include your contact information and reference Case # 711694.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64262nyWu . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64272nyWR or Instagram http://spr.ly/64282nyWr. When responding, please include your contact information and reference Case # 711694.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on May 5, 2025
Posted by: rlhi
[This review was collected as part of a promotion.] We went from a side by side to this. I love the middle slide out drawer that saves from in the main refrigerator. Love the bottom freezer.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirpool refrigerator, 25 cu ft
on May 6, 2025
Posted by: Loel
[This review was collected as part of a promotion.] This unit was installed one month ago. So far so good. Works well and looks great.
Written by a customer while visiting whirlpool.com