Customer reviews from whirlpool.com
Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Average customer rating
4.2
(835 Reviews)
Rating breakdown 835 reviews
5 Stars
451
4 Stars
233
3 Stars
86
2 Stars
36
1 Star
29
84%of customers recommend this product.
(
352 out of
419)
Customer Reviews for Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Customer Rating
2
Disruptive Sound
on August 6, 2025
Posted by: Regretting Purchase
[This review was collected as part of a promotion.] Makes loud noise 1 min after ice drops lasts 7 sec
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 7, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428fiCzn. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6429fiCzX or Instagram http://spr.ly/6420fiCzk. When responding, please include your contact information and reference Case # 763421
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428fiCzn. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6429fiCzX or Instagram http://spr.ly/6420fiCzk. When responding, please include your contact information and reference Case # 763421
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Storage is poorly engineered. Poor instructions.
on August 7, 2025
Posted by: r24j
[This review was collected as part of a promotion.] I bought this approx 3 months ago. The storage area is poorly engineered. The ice maker takes up so much space that you can't put milk or 2 liter bottles below it. The storage drawer is much deeper than it needs to be. That extra space should have been put into the freezer. The sliding basket is wire mesh and catches of things stored below. Should have made it out of plastic. The refrig & freezer doors and be ajar and the warning indicator will not eliminate. The control board is way more complicated than it needs to be. Took a of lot of trial and error to set it. The instruction are for the most part lacking and worthless.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Product seems cheaply made.
on August 8, 2025
Posted by: Not happy with Whirlpool
[This review was collected as part of a promotion.] Very disappointed. Had problems the first week with the ice maker.
Response from whirlpool.comBy Branded Team, Consumer Care, August 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 764585
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice features
on August 10, 2025
Posted by: mark1
from Alabama
[This review was collected as part of a promotion.] I bought the refrigerator a month ago and have been very pleased with it so far. I love the refrigerator drawer and the overall layout of the top shelves.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Fridge
on August 10, 2025
Posted by: DJB67
[This review was collected as part of a promotion.] So far So GOOD! Very nice refrigerator. Plenty of room for good storage
Written by a customer while visiting whirlpool.com
Customer Rating
5
I Love It!
on August 10, 2025
Posted by: Mark
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy that I did. This refrigerator look great and operates perfectly. I love the ice and water dispensing feature in the door. There is ample space on the shelves and the produce/deli drawer and lets not forget about the huge space in the freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Wish the water was colder
on August 11, 2025
Posted by: Shakeyncat
from St Mary’s Ohio
Our first ever ice and water on a fridge and I am loving that even though the ice maker is a little noisy. I was just expecting cold water out of the water dispenser but it’s just cool. So I guess I will add a water container in the fridge love the extra draw I use for cold cuts and cheese
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great space for everything.
on August 11, 2025
Posted by: S&S@72
[This review was collected as part of a promotion.] I bought this appliance 3 weeks ago so far is sm happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com