Customer reviews from whirlpool.com
Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Average customer rating
4.2
(812 Reviews)
Rating breakdown 812 reviews
5 Stars
435
4 Stars
229
3 Stars
83
2 Stars
36
1 Star
29
84%of customers recommend this product.
(
337 out of
403)
Customer Reviews for Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Customer Rating
5
Beautiful Refrigerator
on January 13, 2025
Posted by: Maria29
from Bluffton, SC
[This review was collected as part of a promotion.] This is the most beautiful and functional fridge I have ever purchased. The Black Stainless is beautiful. The middle drawer is a great addition.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Pros & Cons
on January 14, 2025
Posted by: JCav
from Houston, Tx
[This review was collected as part of a promotion.] I bought this a few weeks ago to replace a Maytag I have had since 2009 - which is now serving as my garage fridge. I love the middle drawer access for my young child to be able to have selected food & beverages within his reach. Overall, it is functioning very well and is very visually sleek! It has great lighting. The water & ice dispenser is tall and fits most 20-30 ounce cups! The fruit and veggie drawers are deep and hold a lot!
Downsides include:
1. the ice & water dispenser shut off when other door is opened - doors must remain closed for it to function (which is different from my previous fridge)
2. Storage shelves on doors are shallow on the ice maker side - not much fits in them
3. The freezer wire basket does not pull out automatically so must be pulled when opening the freezer door
1. the ice & water dispenser shut off when other door is opened - doors must remain closed for it to function (which is different from my previous fridge)
2. Storage shelves on doors are shallow on the ice maker side - not much fits in them
3. The freezer wire basket does not pull out automatically so must be pulled when opening the freezer door
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not Satisfied
on January 14, 2025
Posted by: sdw87
from Kentucky
[This review was collected as part of a promotion.] We were so happy with the prior version of this model that we ordered it again when we moved into a new home. The updates turned out not to be upgrades. Space is a premium in refrigerators and the format inside the fridge isn’t efficient with this newest update. The fridge is loud when sending water to the ice maker. Would no purchase again or recommend to others.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 14, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #657106.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #657106.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
on January 17, 2025
Posted by: disappointed !
[This review was collected as part of a promotion.] Left door does not close properly. The red light on front screen the goes out even when door is ajar .
Not enough space in refrigerator section due to filter placement, light fixture not flat and ice maker too big. Takes a lot of space.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 658672.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on January 17, 2025
Posted by: None
from Roanoke Va
[This review was collected as part of a promotion.] I am very happy with this fridge but I do wish it had more storage space for taller items.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent design of shelves, drawers, and racks.
on January 21, 2025
Posted by: MikeC
[This review was collected as part of a promotion.] We purchased this refrigerator about a month ago and it is absolutely an upgrade from our old one. We like the new design of the shelves, racks, and drawers. The icemaker is flawless. We are very pleased with the refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great for price
on January 30, 2025
Posted by: radmanvp
[This review was collected as part of a promotion.] Just as advertised. Fit perfect and installation seamless. Well organized interior and water/ice module very intuitive and easy to navigate. Only knock is limited space for tall bottles. Looks and works well.
Written by a customer while visiting whirlpool.com
Customer Rating
5
I really like it
on February 1, 2025
Posted by: Rico19
[This review was collected as part of a promotion.] I've only had it a couple months, but so far it's been great. My milk stays good past the due date which my other refrigerator was not doing? Seems to be a really good product. Better in samsung better than LG.
Written by a customer while visiting whirlpool.com