Customer reviews from whirlpool.com
Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Average customer rating
4.2
(812 Reviews)
Rating breakdown 812 reviews
5 Stars
435
4 Stars
229
3 Stars
83
2 Stars
36
1 Star
29
84%of customers recommend this product.
(
337 out of
403)
Customer Reviews for Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Customer Rating
5
Refrigerator ❤️
on May 10, 2025
Posted by: Mag6
from Missouri
[This review was collected as part of a promotion.] I tried to other different refrigerators and they both did not work properly. Got this and it works perfect love it
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Reputation!!
on May 27, 2025
Posted by: John
[This review was collected as part of a promotion.] We really shopped around and always came back to Whirlpool for product features, quality and design. Sometimes after you make a purchase you might think you wish you went with a different product; not this time, we are 100% Satisfied!!
Written by a customer while visiting whirlpool.com
Customer Rating
1
nothing special about this product
on August 6, 2025
Posted by: Not happy in Point
[This review was collected as part of a promotion.] not happy brand new appliance and the ice maker does not work so disappointed waiting for part a new ice maker this is ridiculous.
Response from whirlpool.comBy Branded Team, Consumer Care, August 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 763423
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not very pleased!
on August 25, 2025
Posted by: Laura311
[This review was collected as part of a promotion.] This refrigerator sucks! I have this same style of refrigerator at my other house, Maytag brand and love it. I bought the whirlpool brand because I needed a smaller size fridge. For beginners, the icemaker has stopped making ice twice within 3 months for no apparent reason. It just stops and starts on its own. I called the service number and the first thing they suggested was an extended warranty. Do they already know that this is a piece of junk. We will see what the repair man has to say. Other features that I’m not happy with… The refrigerator tends to be a bit on the loud side when it’s running. It also shoots out ice really fast normally overflows my cup. Also, the left hand door closes rather hard. You have to ensure that you push the door closed. There is no alarm if the door is left open. Overall, very displeased with this model. Good luck in your search
Response from whirlpool.comBy Branded Team, Consumer Care, August 26, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #782950.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #782950.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
4 Fridges, 2 Service Outfits, +10 house visits
on November 18, 2024
Posted by: GDubs
[This review was collected as part of a promotion.] Over the course of 9 months, I was provided four fridges, two of which were damaged upon arrival, and two that malfunctioned and made a loud banging noise when water was being used with the ice machine. It was a nightmare experience calling Whirlpool, exchanging emails, being told they don't cover noises, scheduling +7 service visits with two different organizations to my house. Absolutely terrible experience. The model does not have a great amount of space under the ice machine. The shelves aren't as flexible as other manufacturer's shelves, e.g., cantilever shelves. The programming of the amount of water is nice and unique but not worth getting based solely on this. Overall, I've lost confidence in Whirlpool, their products, and their service repair abilities.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 18, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #626104.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #626104.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Features I Don't Like.
on November 21, 2024
Posted by: Bill
from The Villages, Florida
[This review was collected as part of a promotion.] For the 1st time in 50 years I have purchased a Whirlpool appliance that I'm not happy with. I do not like the ice maker in the refrigerator. I lose a lot of storage space. I'd much rather have the ice maker in the door, like our last one. Also, the drawer containing the ice is difficult to open.
Facing the refrigerator, the door on the left is difficult to close. Is doesn't close smoothly like the door on the right.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Excellent refrigerator but poor customer support.
on December 26, 2024
Posted by: Steve61
from Powell, OH
[This review was collected as part of a promotion.] We purchased this refrigerator a couple of weeks ago and are very happy with it. The refrigerator looks good, runs quietly. No issues thus far. Why not a 5 star rating? Two items of frustration - 1. No care and maintenance manual was included. I was forced to download an online copy. 2.
Whirlpool sent me an email with a link to video to become familiar with all aspects of the new refrigerator. The link sent me to a nonfunctional website.
Whirlpool sent me an email with a link to video to become familiar with all aspects of the new refrigerator. The link sent me to a nonfunctional website.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
The black color was a good choice.
on December 29, 2024
Posted by: JTH63
from North Carolina
[This review was collected as part of a promotion.] Great refrigerator, plenty of storage and nice features.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com