Customer reviews from whirlpool.com
Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Average customer rating
4.2
(823 Reviews)
Rating breakdown 823 reviews
5 Stars
442
4 Stars
231
3 Stars
85
2 Stars
36
1 Star
29
84%of customers recommend this product.
(
344 out of
411)
Customer Reviews for Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Customer Rating
5
Great Features
on October 6, 2025
Posted by: Cindy98
from Virginia
[This review was collected as part of a promotion.] I bought this a month ago & absolutely love it
So glad I did
So glad I did
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Unit not performing good.
on October 8, 2025
Posted by: JAndy815
[This review was collected as part of a promotion.] This unit is very noisy. When the ice drops and filling the tray. Also, the doors don’t shut good. I have to make sure that I hold the door to be sure it’s closed. This supposed to be a new unit but it performs like a refurbished unit. Not happy with it.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Cheaply made, loud
on October 14, 2025
Posted by: Fridge
from Boerne, TX
[This review was collected as part of a promotion.] Very unhappy with this purchase and missed 48hr return by one day.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6426A0XDO or Direct Message on Instagram at http://spr.ly/6427A0XDP, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #821521.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
1
on October 26, 2025
Posted by: freezerproblems
from Macedonia, Ohio
[This review was collected as part of a promotion.] I bought this refrigerator in February and had to have it replaced due to problems with the freezer. I have had the new refrigerator since September and it now is having the same problems as the first one. The seal on the freezer doesn't work and now there is water dripping in the inside of the freezer onto something hot causing sizzling sounds and my kitchen smells like burnt plastic.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 30, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 828402.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the Look
on December 3, 2024
Posted by: Whirly
from The Villages, FL
[This review was collected as part of a promotion.] I bought the French Door Whirlpool refrigerator, love the look and the Middle Drawer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
It has so many “modern features”!
on July 31, 2025
Posted by: Professor
[This review was collected as part of a promotion.] The refrigerator has worked fine so far. We are very pleased.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the measure fill
on November 3, 2024
Posted by: AHaas
[This review was collected as part of a promotion.] Love it, door space was a little smaller than expected but great product
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Refrigerator
on November 17, 2024
Posted by: Nana28
from New York
[This review was collected as part of a promotion.] I have never purchased a Whirlpool refrigerator. I like the look but I am not used to the lost space in the refrigerator from the ice machine. My previous refrigerator had it in the door. The ice machine is noisier also. Otherwise it keeps my food cold and frozen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com