Customer reviews from whirlpool.com
Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Average customer rating
4.2
(823 Reviews)
Rating breakdown 823 reviews
5 Stars
442
4 Stars
231
3 Stars
85
2 Stars
36
1 Star
29
84%of customers recommend this product.
(
344 out of
411)
Customer Reviews for Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Customer Rating
4
Love everything except the ice maker noise
on September 5, 2025
Posted by: Rebecca2025
from Virginia
[This review was collected as part of a promotion.] I love everything about this fridge except how loud the ice maker is! It is terribly loud! It makes a loud roaring noise when the water is going into the ice maker pump. I’ve read several reviews and a lot of others seem to be having the same issue.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice maker
on September 17, 2025
Posted by: Jack
from Kitchen
[This review was collected as part of a promotion.] Exactly ONE month after purchase, the ice maker quit working!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, September 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information, your appliance model/serial number, and Review ID# 294156691. We’re looking forward to hearing from you. Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best model of refrigerator
on September 6, 2025
Posted by: Bob F
from Peachtree Corners GA
[This review was collected as part of a promotion.] I bought the same model 14 years ago and it still work; but the freezer door does not shut right unless you close it in an exact way and I did not want to take a change of not shutting it right. I love this model.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great spacing
on September 15, 2025
Posted by: Marilyn
from Apache Junction az
[This review was collected as part of a promotion.] It is more than expected. Using the email I received about organizing the shelves helped alot
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Whirlpool refrigerator
on September 17, 2025
Posted by: Refrigerator
[This review was collected as part of a promotion.] I bought this refrigerator in November of 2024 and the left side of the freezer is over freezing the light is frozen and will not stop freezing.
Response from whirlpool.comBy Branded Team, Consumer Care, September 19, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 800168
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 800168
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
LOUD buzzing during full cycle.
on September 30, 2025
Posted by: Not pleased
from Nashville, TN area
Purchased on 9/20/25. Had the previous model (basically the same) for about 8 years prior to this. No complaints with that. This ice maker fill cycle is a terrible LOUD buzzing noise, and I’m not the only one commenting on this. Sounds like it’s come from the filter area. What is the solution? to this?
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best!
on October 5, 2025
Posted by: Mdo58
from Florida
[This review was collected as part of a promotion.] Amazing! Just what I wanted. The shelves are really easy to move around lots of storage love the indoor ice and to measured fill was a big plus I had one before and I needed one again
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some disappointments in this fridge.
on October 5, 2025
Posted by: C&J*
from Colorado
[This review was collected as part of a promotion.] I bought this machine a month ago for our new house. Unfortunately there are some flaws. First the ice maker is very loud when it fills with water and then when the ice dumps. Also, the button to open the icemaker is almost impossible to open. My husband is the only one that has been able to push the button that releases the ice bin. Then it’s another struggle to pull the bin out. There is also a large rust colored stain on the inside edge of the fridge. Other than these flaws it has worked well, maintaining a good temperature in the fridge and freezer.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com