Customer reviews from whirlpool.com
Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Average customer rating
4.2
(823 Reviews)
Rating breakdown 823 reviews
5 Stars
442
4 Stars
231
3 Stars
85
2 Stars
36
1 Star
29
84%of customers recommend this product.
(
344 out of
411)
Customer Reviews for Whirlpool - 24.5 Cu. Ft. French Door Refrigerator with Two-Tier Freezer Storage - Black Stainless Steel
Customer Rating
1
Ice machine sucks
on August 2, 2025
Posted by: Flea
[This review was collected as part of a promotion.] Ice maker stops making ice. This happened 5 times since I bought it.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 761287.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor product
on August 3, 2025
Posted by: Ann74
from Marietta, Georgia
[This review was collected as part of a promotion.] This product was purchased on July 23, 2025. It was installed the following Wednesday. In less than 48 hours the internal water pipe feeding the filter broke. I had a kitchen full of water the next morning, plus a basement full of water. The food in the freezer and refrigerator was wet and had to be thrown out. We have been waiting on parts to fix this for over a week.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 761765.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
The refrig is okay I purchased a version 8 yrs ago
on August 14, 2025
Posted by: Ella
[This review was collected as part of a promotion.] No manufacturer warranty information nor user manual came with the refrigerator and I called and I could not get one
Response from whirlpool.comBy Branded Team, Consumer Care, August 15, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 767716
For your convenience, we have included a link to the Cycle Guide, Quick Start Guide, and Owners Manual :
https://www.whirlpool.com/content/dam/global/documents/202403/owners-manual-w11608713-revB.pdf
https://www.whirlpool.com/content/dam/global/documents/202306/quick-start-guide-w11402363-revB.pdf
https://www.whirlpool.com/content/dam/global/documents/202303/warranty-w11655299-revA.pdf
We hope this information is helpful.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 767716
For your convenience, we have included a link to the Cycle Guide, Quick Start Guide, and Owners Manual :
https://www.whirlpool.com/content/dam/global/documents/202403/owners-manual-w11608713-revB.pdf
https://www.whirlpool.com/content/dam/global/documents/202306/quick-start-guide-w11402363-revB.pdf
https://www.whirlpool.com/content/dam/global/documents/202303/warranty-w11655299-revA.pdf
We hope this information is helpful.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some good, some bad
on August 29, 2025
Posted by: Anonymous
from Colorado Springs, CO
[This review was collected as part of a promotion.] Purchased this fridge because it’s the newer version of a fridge we had previously that we absolutely loved. The previous fridge had a problem with the freezer vents getting blocked all the time and then it wouldn’t make ice. We were so happy to see that design had been improved but Whirlpool also changed the ice maker design and it takes up a lot of room in the fridge. If we had realized how much room it was going to take up, we wouldn’t have purchased it
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not what we expected
on August 30, 2025
Posted by: Fletch 13r2
[This review was collected as part of a promotion.] We bought this in June 2025. (1) Recently the ice maker quit working, but we followed the manual and got it working again. (2) However, the ice tray is very DIFFICULT to open. We have to tug and pull, and the fridge almost feels like it is going to topple over on us. It rocks back and forth. We've opened it 3 times and it takes the two of us together tugging to pull it open. One of us has to push the button while the other tries to tug. The ice tray in the store just opened smoothly after pushing the button. One person can do that one. (3) The left door will NOT stay open and the fridge has been leveled correctly by the installers. The fridge is poorly designed because the ice tray storage takes up too much storage space in the upper compartment.
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 788389
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 788389
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
One more time
on September 1, 2025
Posted by: Roardragon
from Utah
[This review was collected as part of a promotion.] I am pleased with the fridge so far. I had a very bad experience the last Whirlpool fridge I purchased. I had to replace the compressor and three Ice makers in seven years. An analysis of the compressor sizing on the failed unit (out of warranty of course) revealed that it was severely undersized. I bought another Whirlpool appliance hoping the quality would have improved. I hope so....I am a professional Quality Engineer, and I am hoping that Whirlpool has turned the corner.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on September 2, 2025
Posted by: Kimmy
from Missouri
[This review was collected as part of a promotion.] I have always had side by sides. As we were looking my grandson and husband had me look at this one. I am so glad that this is the one that I got. I love all the room and different compartments it has!! My hope is that this one will last 21 years like my last Whirlpool refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst investment ever
on September 4, 2025
Posted by: Bad purchase
from Elmer NJ
[This review was collected as part of a promotion.] Leaked and didn’t make ice. Can’t get anyone to fix it wait on line to talk to someone for over an hour. The sub out contractors who are unreliable. Have had for over a month and can’t even use it
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 5, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information and reference Case #791886.
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com