Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 19 cu. ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Average customer rating
3.5
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
36
4 Stars
34
3 Stars
13
2 Stars
11
1 Star
19
56%of customers recommend this product.
(
33 out of
59)
Customer Reviews for Whirlpool - 36 in. Wide 19 cu. ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Customer Rating
1
Poor design
on July 1, 2025
Posted by: bob500
from NC
To start with, I love counter depth refrigerators, but not this one. This fridge has such a poor layout of inside storage and limited usable space that it is not functional. Common items will not fit on shelves. The ice maker protrudes into shelf space so you cannot actually use the full shelf space and close the door. You have to squeeze a gallon of milk to fit it in the one space where it will fit. It has two “gallon” storage shelves. While one will hold a gallon of milk, the other one will not hold any common sized gallon container other than a zip lock bag. You can’t tell how bad it is until you get it home and try to fit things inside it. My suggestion if you’re looking at new refrigerators is to take common items you want to put in it to the store with you and try to fit them in. You’re going to be surprised at what cannot fit in this one. This fridge is a disappointment for us.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 746695
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 746695
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Average at best
on July 1, 2025
Posted by: Joey D
from Maryland
[This review was collected as part of a promotion.] Had it for about two weeks and one of the plastic door trays snapped off. The water pressure on the drinking water feature is very weak. The “gallon size” door shelving only works if you remove one of the other door shelves, lessening the space inside. The ice maker in the door feature is nice but that particular door sticks out a bit further than the other 3!! Freezer features are great
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on July 1, 2025
Posted by: Disappointed
from Sea girt nj
[This review was collected as part of a promotion.] Drawers are flimsy and small. Space limited due to design white plastic and if side bins full when closing door everything on shelf impedes closure. Freezer drawers very small, I had to use side freezer for refrigeration to get more space. Took middle shelf out of top refrigerator because space too small for bottles, drinks etc
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 746502
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 746502
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Very stylish and modern, but lacks functionality.
on June 24, 2025
Posted by: Lizzy
[This review was collected as part of a promotion.] We purchased this refrigerator earlier this month (June 2025), and although we love the outside of if, which is very stylish and modern, the inside doesn't function as well as I'd hoped. I did research on how to properly store food and the interior is designed in a way that makes arranging food items in their proper storage capacities a little difficult. The refrigerator is colder at the bottom and losing some of the coldness the higher up you go and yet Whirlpool decided to take up valuable storage space at the bottom to place the filer compartment, which takes much needed space away from the deli drawer. The crisper drawer on the left cannot be opened without opening both doors. The freezer section has two pullout trays on both sides that are very convenient for storing certain items; however, they failed to put a back on them to keep items from falling off the backside into the space below because the small lip that is there to do the job is way too small to keep stacked items in place when you're pulling the trays out in a hurry. Lastly, the opening for the water/ice dispense is too small for taller glasses and pitchers and you have to hold both the glass at the same time with the lever that dispenses water (it takes both hands) instead of being able to just push the lip of your glass against it with one hand, unless you're using a glass that's particularly slim around the edge.
Written by a customer while visiting whirlpool.com
Customer Rating
5
4 door refrigerator
on June 24, 2025
Posted by: PattyJ
[This review was collected as part of a promotion.] I am very happy with my new refrigerator. I downsized and I am so happy with it
Written by a customer while visiting whirlpool.com
Customer Rating
3
Features not so good
on June 9, 2025
Posted by: Bob1
[This review was collected as part of a promotion.] Shelves are not moveable in center of Fridge.
Shelves not moveable in top of fridge
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible
on June 8, 2025
Posted by: Cherylz
from Charlotte, NC
When I say I hate this refrigerator that is putting it lightly. Tried calling appliance store where purchase and they wouldn’t help. Had the until for less then a month and have 2 service calls. The left side doesn’t stay open and the bruises I have trying to put items in it is ridiculous. I have to use my shoulder to prop it open to but groceries in. It is so small I have to remove a shelf to put bigger items in. The freezer to fridge side doesn’t keep anything frozen it defrosted everything. I have a cup of water in it only set at 32 degrees and it won’t freeze. If I can’t use it as a freezer what’s the point. The manual is a joke it is unless. Tried to find how to switch water dispenser from liters to ounces and it’s not there. It says how to change the size but not units. I have been crying daily wanting to swap it out in the first week but no one will help. A HUGE EXPENSE FOR A LESSON LEARNED. I have spoken to customer service and all they can do is keep sending someone out to service. Frustrated that I had to buy a freezer for my garage to store food since I only have 1/2 freezer. Also when the water runs through the line it literally is so loud it sounds like a running faucet. If I could have given this a 0 I would have. After this I will never purchase another Whirlpool again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 10, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 735226.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Counter depth Refrigerator
on May 18, 2025
Posted by: CDR space
from Florida
[This review was collected as part of a promotion.] I haven't had the refrigerator for long but am very happy with it. It seems to have plenty of room, and I like the ability to use 1/2 of the freezer space for refrigerator space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com