Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 19 cu. ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Average customer rating
3.5
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
36
4 Stars
34
3 Stars
13
2 Stars
11
1 Star
19
56%of customers recommend this product.
(
33 out of
59)
Customer Reviews for Whirlpool - 36 in. Wide 19 cu. ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Customer Rating
3
Poor refrigerator performance
on September 16, 2025
Posted by: GARYCPA
[This review was collected as part of a promotion.] We have been somewhat disappointed in the refrigeration performance of our Whirlpool 4 door counter depth refrigerator with ice maker. The rifrigerator would not operate properly without filing the freezer with a case of water bottles. Everything spoiled in the refrigerator when the freezer was not loaded.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool for the win
on September 13, 2025
Posted by: Thekeys00
from Oklahoma
[This review was collected as part of a promotion.] I love my new fridge. I should have done more research of the fridge configuration. Not as much door storage space as my side by side & the shelves are short. The electronic functions in the door are easy to understand. Love the 2 separate freezer compartments. I can use one side for daily use & the other like a deep freeze. The maker is in the door rather than taking up valuable freezer space. Love the square cubes.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on September 11, 2025
Posted by: Angel
[This review was collected as part of a promotion.] I love my new fridge, downsized from a 28 cubic foot fridge
Written by a customer while visiting whirlpool.com
Customer Rating
1
Check your Freezer temp -
on September 5, 2025
Posted by: DrTechie1
from WV
You decide - here are our facts - We bought this Whirlpool refrigerator Dec 2024, the freezer stayed below -17 degrees (Yes that is negative 17) after 5 tech visits over 5 months, which could not fix it, Whirlpool replaced it in June 2025. The replacement freezer temp fluctuates between 0 and 20 degrees and after 6 more repair visits, the freezer still will not get colder than 10 degrees, again fluctuating as much as 20 degrees, but never below 10. The FDA and USDA state that food (meat) that is not kept at least 0 degrees will grow bacteria and the fluctuation will cause freezer burn on your meat.
The ice maker does not make ice when the freezer temp goes below 14 (according to the techs), which is why we get little - if any- ice. After nearly a dozen visits, Whirlpool claims that 10 degrees for a freezer is normal and will not go any further in trying to fix the issue. They also claim that while the ice bin will only hold about 4 cups of ice, taking up to two days to fill the bin is their "normal" - so according to Whirlpool techs, you can get two big glasses of ice every two days and that is supposed to be normal.
Whirlpool told me that they consider not having any ice or a little ice in the ice maker and a freezer that will not go below 10 degrees, no matter what the setting, is their "normal" on a refrigerator that is only two months old and if I call again, they are going to charge me for the service call.
The ice maker does not make ice when the freezer temp goes below 14 (according to the techs), which is why we get little - if any- ice. After nearly a dozen visits, Whirlpool claims that 10 degrees for a freezer is normal and will not go any further in trying to fix the issue. They also claim that while the ice bin will only hold about 4 cups of ice, taking up to two days to fill the bin is their "normal" - so according to Whirlpool techs, you can get two big glasses of ice every two days and that is supposed to be normal.
Whirlpool told me that they consider not having any ice or a little ice in the ice maker and a freezer that will not go below 10 degrees, no matter what the setting, is their "normal" on a refrigerator that is only two months old and if I call again, they are going to charge me for the service call.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 8, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information and reference Case # 792329.
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Small size, questionable quality
on August 25, 2025
Posted by: Discontented Owner
from Lancaster Ca
[This review was collected as part of a promotion.] I've had this fridge for a few months now and the water dispenser has already failed. Often we return to find the doors have not sealed correctly, leaving the food inside nearer to room temp and everything coated with condensation. The one factor that stands out for this fridge, it is the smallest counter depth design on the market. Which is the only size that fits in our home.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 782474.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
. . . with Ice maker & water dispenser . . .
on August 22, 2025
Posted by: 4espr8
from GTA
(This review was collected as part of a promotion.) I really like the look and feel of it, but the parts seems to be cheaply made and crack easily.
The door to the water filter feels so fragile like it is ready to break at the last touch.
The shelfing on the left door with the water dispenser has already cracked. it makes me hold my breath to think the others can also crack at the least touch. You need to have detailed instruction videos to show how to use and change the water & ice dispenser settings. I couldn't find any on line for the model fridge that I have. It was so frustrating when the setting switched from fl. ozs to mls. for water volume. I figured it out, but others may not.
The door to the water filter feels so fragile like it is ready to break at the last touch.
The shelfing on the left door with the water dispenser has already cracked. it makes me hold my breath to think the others can also crack at the least touch. You need to have detailed instruction videos to show how to use and change the water & ice dispenser settings. I couldn't find any on line for the model fridge that I have. It was so frustrating when the setting switched from fl. ozs to mls. for water volume. I figured it out, but others may not.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
I HATE this refrigerator.
on August 20, 2025
Posted by: Lu613
from Annapolis, MD
[This review was collected as part of a promotion.] If I could give it zero I would. The interior layout is practically unusable. Very little room for tall items. The water filter takes up a chunk of space. It is the same cubic ft. as the refrigerator we replaced, but actually has much less usable,space.
The dimension given for the height is not accurate. As we bought this refrigerator sight unseen we did not realize that it was taller than stated. It, therefore, sticks out into the room as we cannot push it I into the available space.
I would return it if I could.
The dimension given for the height is not accurate. As we bought this refrigerator sight unseen we did not realize that it was taller than stated. It, therefore, sticks out into the room as we cannot push it I into the available space.
I would return it if I could.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 21, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #772920.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #772920.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Counter-depth Refrigerator
on August 11, 2025
Posted by: Mike24
[This review was collected as part of a promotion.] So far so good- We had this for about 3 weeks now and are very satisfied. We like the flexibility of this design. The freezer is great as well as the performance of the ice maker.
Written by a customer while visiting whirlpool.com