Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 19 cu. ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Average customer rating
3.5
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
36
4 Stars
34
3 Stars
13
2 Stars
11
1 Star
19
56%of customers recommend this product.
(
33 out of
59)
Customer Reviews for Whirlpool - 36 in. Wide 19 cu. ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Customer Rating
1
Problems
on November 10, 2025
Posted by: Wayne Van
from Florida
[This review was collected as part of a promotion.] This fridge has problems keeping a steady temp. The main fridge stays steady but the freezer and the fridge/freezer compartment wont keep a steady temp.
Also when the ice maker needs water to make ice it is extremely loud.
Also when the ice maker needs water to make ice it is extremely loud.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 13, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
Is the cooling function on?
If the Refrigerator isn't cooling, check if it's turned on. Power outages, surges, or cleaning can accidentally turn it off. Are controls set correctly?
The factory preset to "mid setting" should suffice. Adjustments should be made in small increments, waiting 24 hours between changes. Higher setting = colder; lower setting = less cold. Consult your Owner's Manual for model-specific control details.
Are the air vents blocked?
Proper airflow between the freezer and refrigerator is essential. Locate vents in both compartments and ensure they are not blocked by items, which can cause temperature and moisture issues. Avoid placing sensitive items (e.g., eggs, liquids) directly in the cold airflow path. For more information, see How to Check the Air Vents for Blockage- Ensuring Proper Air Flow.
Have the doors been opened often?
Frequent or prolonged door opening warms the refrigerator and introduces excess moisture, potentially causing frost or condensation. Keep food organized, retrieve items efficiently, and close the door promptly.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 837397
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator.
Is the cooling function on?
If the Refrigerator isn't cooling, check if it's turned on. Power outages, surges, or cleaning can accidentally turn it off. Are controls set correctly?
The factory preset to "mid setting" should suffice. Adjustments should be made in small increments, waiting 24 hours between changes. Higher setting = colder; lower setting = less cold. Consult your Owner's Manual for model-specific control details.
Are the air vents blocked?
Proper airflow between the freezer and refrigerator is essential. Locate vents in both compartments and ensure they are not blocked by items, which can cause temperature and moisture issues. Avoid placing sensitive items (e.g., eggs, liquids) directly in the cold airflow path. For more information, see How to Check the Air Vents for Blockage- Ensuring Proper Air Flow.
Have the doors been opened often?
Frequent or prolonged door opening warms the refrigerator and introduces excess moisture, potentially causing frost or condensation. Keep food organized, retrieve items efficiently, and close the door promptly.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 837397
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Limitations on storage but still good refrigerator
on October 25, 2025
Posted by: sbaker7846
from Charlotte, NC
[This review was collected as part of a promotion.] Its quiet when running. The counter depth is really nice, gives us a little extra space. Really love the flexibility of changing the bottom to be freezer or refrigerator. The top part, however, has some storage issues. Tall items are difficult to fit if you plan on using all the shelves provided. You'll have good availability to store gallon jugs on the door, though. In door ice and water work well. All-in-all this refrigerator does exactly what promised.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed
on October 24, 2025
Posted by: Nb515
Water stopped coming out a month after buying. Then cracks appeared all inside the refrigerator. Started reporting problems but there is “no record “ of reporting. Obviously we did nothing to crack the inside of the fridge it’s just a crappy made product and Whirlpool refuses to fix THIER crappy product. Oh but the did offer some white tape.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 827069.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointing
on October 23, 2025
Posted by: RickJames
from Ohio
[This review was collected as part of a promotion.] I am replacing my side-by-side model with the same size with the same capacity. The refrigerator portion is poorly designed. I was unable to fit everything from my previous fridge in the top part. The shelf heights are too short for most condiments, which required the use of the fridge/freezer portion. This area could use a better design also. It has 1 pull out shelf which is nice, but having 2 drawer doesn’t allow for optimal product storage, but at least the door can hold some condiments. It would be nice to have an option to replace the drawers with more pull out shelves. The same is true for the freezer part. 2 of the 3 drawers require both doors to be opened to access the contents. No bueno.
The door displace has a disappointing responsiveness. The metered water dispenser often takes several attempts to get it to operate. It is nice that the opening will fit an Owala water bottle. The temperature for the freezer, fridge, and freezer/fridge are always on display and can be inadvertently changed with unintentional contact with the pad. The temperature values are always on display. There is no need for this.
I bought this model without seeing it in person, which was a mistake. I would have returned it if I hadn’t already sold my old one. I would not recommend this or purchase this again.
The door displace has a disappointing responsiveness. The metered water dispenser often takes several attempts to get it to operate. It is nice that the opening will fit an Owala water bottle. The temperature for the freezer, fridge, and freezer/fridge are always on display and can be inadvertently changed with unintentional contact with the pad. The temperature values are always on display. There is no need for this.
I bought this model without seeing it in person, which was a mistake. I would have returned it if I hadn’t already sold my old one. I would not recommend this or purchase this again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 24, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #826467
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #826467
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 16, 2025
Posted by: Thowprimus5
[This review was collected as part of a promotion.] I bought this fridge because I liked the drawers in the freezer area. I thought I could better organize my frozen foods that way and I absolutely love it!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Died in 5 days
on October 15, 2025
Posted by: steve
from California
[This review was collected as part of a promotion.] Had it for 5 days, and the main panel went out. Had to call for repair, said the part would take 1 week to arrive.... There went all our groceries.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 822084.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on September 23, 2025
Posted by: Camvan Vu
[This review was collected as part of a promotion.] I bought Whirpool Refrigerator around a month . It is đi nice and good I like this style a lot
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not what I expected from Whirlpool
on September 19, 2025
Posted by: gail82
[This review was collected as part of a promotion.] This refrigerator with ice maker/water dispenser in the door apparently has a manufacturing defect which causes the upper left door to close on its own by about 3/4 when you need it to stay open. It is a replacement for another of the same style which did the same thing. I thought the problem was a fluke or I wouldn't have replaced it with the same model. The last installer made sure the door stayed open before he left, so all looked good. It only began closing on its own when the fridge reached operating temperature, and BEFORE any food was placed it in. The problem continues once stocked. Closing can sometimes be limited to half-way by holding the door open for 30-60 seconds. Otherwise the door closes fairly hard and painfully on one's shoulder and back.
I hope Whirlpool pays attention to this issue. It took 5 months to get a replacement when repairs over the previous 2 months didn't work.
I hope Whirlpool pays attention to this issue. It took 5 months to get a replacement when repairs over the previous 2 months didn't work.
Response from whirlpool.comBy Branded Team, Consumer Care, September 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 801766.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com