Customer reviews from whirlpool.com
Whirlpool - 19.1 Cu. Ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Average customer rating
3.6
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
36
4 Stars
34
3 Stars
12
2 Stars
9
1 Star
15
62%of customers recommend this product.
(
33 out of
53)
Customer Reviews for Whirlpool - 19.1 Cu. Ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Customer Rating
1
Really bad product
on July 16, 2025
Posted by: Esco
[This review was collected as part of a promotion.] The refrigerator since was installed never works. I can hear the motor working but never cold. Waiting more than 48 hours and nothing. Was a really bad experience.
Response from whirlpool.comBy Branded Team, Consumer Care, July 16, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 752572
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Small size, questionable quality
on August 25, 2025
Posted by: Discontented Owner
from Lancaster Ca
[This review was collected as part of a promotion.] I've had this fridge for a few months now and the water dispenser has already failed. Often we return to find the doors have not sealed correctly, leaving the food inside nearer to room temp and everything coated with condensation. The one factor that stands out for this fridge, it is the smallest counter depth design on the market. Which is the only size that fits in our home.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 782474.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Check your Freezer temp -
on September 5, 2025
Posted by: DrTechie1
from WV
You decide - here are our facts - We bought this Whirlpool refrigerator Dec 2024, the freezer stayed below -17 degrees (Yes that is negative 17) after 5 tech visits over 5 months, which could not fix it, Whirlpool replaced it in June 2025. The replacement freezer temp fluctuates between 0 and 20 degrees and after 6 more repair visits, the freezer still will not get colder than 10 degrees, again fluctuating as much as 20 degrees, but never below 10. The FDA and USDA state that food (meat) that is not kept at least 0 degrees will grow bacteria and the fluctuation will cause freezer burn on your meat.
The ice maker does not make ice when the freezer temp goes below 14 (according to the techs), which is why we get little - if any- ice. After nearly a dozen visits, Whirlpool claims that 10 degrees for a freezer is normal and will not go any further in trying to fix the issue. They also claim that while the ice bin will only hold about 4 cups of ice, taking up to two days to fill the bin is their "normal" - so according to Whirlpool techs, you can get two big glasses of ice every two days and that is supposed to be normal.
Whirlpool told me that they consider not having any ice or a little ice in the ice maker and a freezer that will not go below 10 degrees, no matter what the setting, is their "normal" on a refrigerator that is only two months old and if I call again, they are going to charge me for the service call.
The ice maker does not make ice when the freezer temp goes below 14 (according to the techs), which is why we get little - if any- ice. After nearly a dozen visits, Whirlpool claims that 10 degrees for a freezer is normal and will not go any further in trying to fix the issue. They also claim that while the ice bin will only hold about 4 cups of ice, taking up to two days to fill the bin is their "normal" - so according to Whirlpool techs, you can get two big glasses of ice every two days and that is supposed to be normal.
Whirlpool told me that they consider not having any ice or a little ice in the ice maker and a freezer that will not go below 10 degrees, no matter what the setting, is their "normal" on a refrigerator that is only two months old and if I call again, they are going to charge me for the service call.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 8, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information and reference Case # 792329.
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointing
on October 23, 2025
Posted by: RickJames
from Ohio
[This review was collected as part of a promotion.] I am replacing my side-by-side model with the same size with the same capacity. The refrigerator portion is poorly designed. I was unable to fit everything from my previous fridge in the top part. The shelf heights are too short for most condiments, which required the use of the fridge/freezer portion. This area could use a better design also. It has 1 pull out shelf which is nice, but having 2 drawer doesn’t allow for optimal product storage, but at least the door can hold some condiments. It would be nice to have an option to replace the drawers with more pull out shelves. The same is true for the freezer part. 2 of the 3 drawers require both doors to be opened to access the contents. No bueno.
The door displace has a disappointing responsiveness. The metered water dispenser often takes several attempts to get it to operate. It is nice that the opening will fit an Owala water bottle. The temperature for the freezer, fridge, and freezer/fridge are always on display and can be inadvertently changed with unintentional contact with the pad. The temperature values are always on display. There is no need for this.
I bought this model without seeing it in person, which was a mistake. I would have returned it if I hadn’t already sold my old one. I would not recommend this or purchase this again.
The door displace has a disappointing responsiveness. The metered water dispenser often takes several attempts to get it to operate. It is nice that the opening will fit an Owala water bottle. The temperature for the freezer, fridge, and freezer/fridge are always on display and can be inadvertently changed with unintentional contact with the pad. The temperature values are always on display. There is no need for this.
I bought this model without seeing it in person, which was a mistake. I would have returned it if I hadn’t already sold my old one. I would not recommend this or purchase this again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 24, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #826467
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #826467
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Limitations on storage but still good refrigerator
on October 25, 2025
Posted by: sbaker7846
from Charlotte, NC
[This review was collected as part of a promotion.] Its quiet when running. The counter depth is really nice, gives us a little extra space. Really love the flexibility of changing the bottom to be freezer or refrigerator. The top part, however, has some storage issues. Tall items are difficult to fit if you plan on using all the shelves provided. You'll have good availability to store gallon jugs on the door, though. In door ice and water work well. All-in-all this refrigerator does exactly what promised.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Month in and we love it
on December 1, 2025
Posted by: Jnc1ssrs11
from Krum Texas
[This review was collected as part of a promotion.] This refrigerator is awesome for how versatile the bottom sections can be freezer or refrigerator. As others have said the shelves are a little odd and you cannot stand things up. Also the water dispenser sprays back towards the refrigerator and makes it sort of difficult to fill cups
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Terrible use of space
on December 28, 2025
Posted by: Kneumann0220
from Green River, WY
[This review was collected as part of a promotion.] The lack of adjustability for the interior shelves is annoying. The space between the shelves isn't even enough for anything. Not enough space on the doors for condiments. I really hate this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 889694
We’re looking forward to hearing from you.
Kari V.
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 889694
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great all around
on December 29, 2025
Posted by: Adslaugh
from Birmingham, AL
[This review was collected as part of a promotion.] I purchased this refrigerator a few weeks ago and am very happy with it. It’s very quiet and brightly lit. We love being able to add extra refrigerator space at the bottom.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com