Customer reviews from whirlpool.com
Whirlpool - 19.1 Cu. Ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Average customer rating
3.6
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
32
4 Stars
30
3 Stars
9
2 Stars
8
1 Star
15
61%of customers recommend this product.
(
28 out of
46)
Customer Reviews for Whirlpool - 19.1 Cu. Ft. Counter Depth 4 Door Refrigerator with Ice Maker in Door - Stainless Steel
Customer Rating
1
Small size, questionable quality
on August 25, 2025
Posted by: Discontented Owner
from Lancaster Ca
[This review was collected as part of a promotion.] I've had this fridge for a few months now and the water dispenser has already failed. Often we return to find the doors have not sealed correctly, leaving the food inside nearer to room temp and everything coated with condensation. The one factor that stands out for this fridge, it is the smallest counter depth design on the market. Which is the only size that fits in our home.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 782474.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Check your Freezer temp -
on September 5, 2025
Posted by: DrTechie1
from WV
You decide - here are our facts - We bought this Whirlpool refrigerator Dec 2024, the freezer stayed below -17 degrees (Yes that is negative 17) after 5 tech visits over 5 months, which could not fix it, Whirlpool replaced it in June 2025. The replacement freezer temp fluctuates between 0 and 20 degrees and after 6 more repair visits, the freezer still will not get colder than 10 degrees, again fluctuating as much as 20 degrees, but never below 10. The FDA and USDA state that food (meat) that is not kept at least 0 degrees will grow bacteria and the fluctuation will cause freezer burn on your meat.
The ice maker does not make ice when the freezer temp goes below 14 (according to the techs), which is why we get little - if any- ice. After nearly a dozen visits, Whirlpool claims that 10 degrees for a freezer is normal and will not go any further in trying to fix the issue. They also claim that while the ice bin will only hold about 4 cups of ice, taking up to two days to fill the bin is their "normal" - so according to Whirlpool techs, you can get two big glasses of ice every two days and that is supposed to be normal.
Whirlpool told me that they consider not having any ice or a little ice in the ice maker and a freezer that will not go below 10 degrees, no matter what the setting, is their "normal" on a refrigerator that is only two months old and if I call again, they are going to charge me for the service call.
The ice maker does not make ice when the freezer temp goes below 14 (according to the techs), which is why we get little - if any- ice. After nearly a dozen visits, Whirlpool claims that 10 degrees for a freezer is normal and will not go any further in trying to fix the issue. They also claim that while the ice bin will only hold about 4 cups of ice, taking up to two days to fill the bin is their "normal" - so according to Whirlpool techs, you can get two big glasses of ice every two days and that is supposed to be normal.
Whirlpool told me that they consider not having any ice or a little ice in the ice maker and a freezer that will not go below 10 degrees, no matter what the setting, is their "normal" on a refrigerator that is only two months old and if I call again, they are going to charge me for the service call.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 8, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information and reference Case # 792329.
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 16, 2025
Posted by: Thowprimus5
[This review was collected as part of a promotion.] I bought this fridge because I liked the drawers in the freezer area. I thought I could better organize my frozen foods that way and I absolutely love it!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Terrible use of space
on December 28, 2025
Posted by: Kneumann0220
from Green River, WY
[This review was collected as part of a promotion.] The lack of adjustability for the interior shelves is annoying. The space between the shelves isn't even enough for anything. Not enough space on the doors for condiments. I really hate this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 889694
We’re looking forward to hearing from you.
Kari V.
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 889694
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great all around
on December 29, 2025
Posted by: Adslaugh
from Birmingham, AL
[This review was collected as part of a promotion.] I purchased this refrigerator a few weeks ago and am very happy with it. It’s very quiet and brightly lit. We love being able to add extra refrigerator space at the bottom.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad warranty no service at all
on September 23, 2024
Posted by: mad today
[This review was collected as part of a promotion.] I bought this fridge on Sept 03 2024 it is missing a part after calling 5times put on hold for at least 1 hour then transfer to another dept .I have to say you don,t have a service dept you just play phone tag any way my new fridge is missing a leg adjuster . you will not send me the part even though I paid for it . you want to look up the part then find a service tech to install it pay them I guess because I did not pay enough for the fridge. and then you might reimburse me part of the money you want me to pay the tech for the part that was saps to be on the fridge in the first place. to me that is wrong . If you don,t want to service this fridge you come get it and return me my money .
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 24, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 598022.
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
THE WORST FRIDGE
on September 28, 2024
Posted by: Brooklyn
from California
[This review was collected as part of a promotion.] HATE THIS FRIDGE!!! HATE WHIRLPOOL!!! It's way too small inside, can't fit much. Not a smart design at all. Then I tried to return, happy to pay the restock fee but they wouldn't honor the return because I used the fridge. Had it for two weeks, how am I supposed to know if I like it or not?? Selling on FB Marketplace if you want it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 1, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 600658.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
I HATE this refrigerator.
on August 20, 2025
Posted by: Lu613
from Annapolis, MD
[This review was collected as part of a promotion.] If I could give it zero I would. The interior layout is practically unusable. Very little room for tall items. The water filter takes up a chunk of space. It is the same cubic ft. as the refrigerator we replaced, but actually has much less usable,space.
The dimension given for the height is not accurate. As we bought this refrigerator sight unseen we did not realize that it was taller than stated. It, therefore, sticks out into the room as we cannot push it I into the available space.
I would return it if I could.
The dimension given for the height is not accurate. As we bought this refrigerator sight unseen we did not realize that it was taller than stated. It, therefore, sticks out into the room as we cannot push it I into the available space.
I would return it if I could.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 21, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #772920.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #772920.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com